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Routes can not be uploaded

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  • Paulette Silviusundefined Paulette Silvius

    @Kudee It is not a phone-problem. I also can't open the routes on my partner's phone when I login with my data.
    Did you already try to delete the MRA-account? We didn"t try yet...

    Kudeeundefined Online
    Kudeeundefined Online
    Kudee
    wrote on last edited by
    #17

    @Paulette-Silvius No, hope thats not nessesary otherwise I have to download all the maps again I assume

    Paulette Silviusundefined 1 Reply Last reply
    0
    • Kudeeundefined Kudee

      @Paulette-Silvius No, hope thats not nessesary otherwise I have to download all the maps again I assume

      Paulette Silviusundefined Offline
      Paulette Silviusundefined Offline
      Paulette Silvius
      wrote on last edited by Paulette Silvius
      #18

      @Kudee Then I am gonna try ...
      I have understood that I"ll loose the access to my MRA-Navigation (and no refund possible) if I delete the MRA-account. So I will not do that of course...

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      • Kudeeundefined Kudee

        @Paulette-Silvius Seems only Anroid Phone are effected, Hope Hans will replay soon

        Reinhard-32undefined Offline
        Reinhard-32undefined Offline
        Reinhard-32
        wrote on last edited by Reinhard-32
        #19

        @Kudee Yes, android phones are affected. I created a test route with the web frontend today. On my IPHONE the test route can be opened but with my outdoor android phone I got an error message.
        Android app version 1.6.2 and android 8.1

        Kindly regards
        Reinhard

        ZumoXT, Zumo 590, Montana 700i and Mac

        Kudeeundefined 1 Reply Last reply
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        • Reinhard-32undefined Reinhard-32

          @Kudee Yes, android phones are affected. I created a test route with the web frontend today. On my IPHONE the test route can be opened but with my outdoor android phone I got an error message.
          Android app version 1.6.2 and android 8.1

          Kudeeundefined Online
          Kudeeundefined Online
          Kudee
          wrote on last edited by
          #20

          @Reinhard-32 Thanks for testing, maybe helpfull for Hans

          1 Reply Last reply
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          • Kudeeundefined Kudee

            @Hans-van-de-Ven-MRA-Master Can't open all the Routes I have been working, touched yesterday. Old ones are ok. Using Android. Just Uploaded the Route above giving a new Name: 3. Kosice - Mizhhiria 317km TMP, can't open it. Restarted Mobile, getting Message "No connection to Server" Internet is fine. Changed Route to Public, so someone can check please

            daz 2undefined Offline
            daz 2undefined Offline
            daz 2
            wrote on last edited by
            #21

            @Kudee Yes also having the same issue, even deleted the routes I made yesterday and created a new short test route today and cannot view on the navigation app. The error message "cannot communicate with the server" show on screen.

            Kudeeundefined 1 Reply Last reply
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            • daz 2undefined daz 2

              @Kudee Yes also having the same issue, even deleted the routes I made yesterday and created a new short test route today and cannot view on the navigation app. The error message "cannot communicate with the server" show on screen.

              Kudeeundefined Online
              Kudeeundefined Online
              Kudee
              wrote on last edited by
              #22

              @daz-2 Seems to be bigger Problem 🙂 Still not working on my device. Maybe Hans can make some Statement?

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              • Kudeeundefined Online
                Kudeeundefined Online
                Kudee
                wrote on last edited by Kudee
                #23

                @Matt-Flaming Statement would be nice, agree. This App is by now the best, and I have been tested them all. Driving like a sick person with Mobile and Garmin on the Handlebar to compare. Unfortunately they don't have the focus on the Navigation App. There is a shit lot of improvement and suggestions! Hope that will change soon as a new version is planed and current beta.

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                • Spiliundefined Offline
                  Spiliundefined Offline
                  Spili
                  wrote on last edited by
                  #24

                  Have the very same problem today with one of my routes.
                  Cannot load it on my phone (android)
                  Others tracks loading with no problems...

                  1 Reply Last reply
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                  • Virtuaundefined Offline
                    Virtuaundefined Offline
                    Virtua
                    wrote on last edited by
                    #25

                    I have the same problem as well................
                    I can load old routes, but the routes created today are saying "An error occurred while connecting with the server"
                    Android. Its been like it all day...............

                    1 Reply Last reply
                    0
                    • Hans van de Ven MR.MRAundefined Offline
                      Hans van de Ven MR.MRAundefined Offline
                      Hans van de Ven MR.MRA
                      RouteXpert
                      wrote on last edited by
                      #26

                      Delete the Navigation app and mobile app, then open the routes in MRA planner and rental the app again.

                      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                      1 Reply Last reply
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                      • daz 2undefined Offline
                        daz 2undefined Offline
                        daz 2
                        wrote on last edited by daz 2
                        #27

                        yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

                        Kudeeundefined 1 Reply Last reply
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                        • daz 2undefined daz 2

                          yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

                          Kudeeundefined Online
                          Kudeeundefined Online
                          Kudee
                          wrote on last edited by
                          #28

                          @daz-2 Same here, Reinstalled the App and rebooted the Mobile, same situation. No connection to the Server

                          1 Reply Last reply
                          0
                          • Catalinaundefined Offline
                            Catalinaundefined Offline
                            Catalina
                            wrote on last edited by
                            #29

                            Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

                            There are a few steps that will help us gain more information:

                            • Can you open other routes that were not made / edited on 23 may?
                            • Can you create new routes successfully?
                            • Could you try to duplicate the corrupted route and see if it works?
                            Kudeeundefined Stelios Poulmanundefined 2 Replies Last reply
                            1
                            • Catalinaundefined Catalina

                              Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

                              There are a few steps that will help us gain more information:

                              • Can you open other routes that were not made / edited on 23 may?
                              • Can you create new routes successfully?
                              • Could you try to duplicate the corrupted route and see if it works?
                              Kudeeundefined Online
                              Kudeeundefined Online
                              Kudee
                              wrote on last edited by
                              #30

                              @Catalina said in Routes can not be uploaded:

                              Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!
                              Can you create new routes successfully? Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!

                              Can you create new routes successfully? NO! No connection to Server!
                              Could you try to duplicate the corrupted route and see if it works? Could you try to duplicate the corrupted route and see if it works? NO! No connection to Server!

                              Guys, I hope you have Backups and are able to fix that. Please!

                              1 Reply Last reply
                              0
                              • Catalinaundefined Catalina

                                Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

                                There are a few steps that will help us gain more information:

                                • Can you open other routes that were not made / edited on 23 may?
                                • Can you create new routes successfully?
                                • Could you try to duplicate the corrupted route and see if it works?
                                Stelios Poulmanundefined Offline
                                Stelios Poulmanundefined Offline
                                Stelios Poulman
                                wrote on last edited by
                                #31

                                @Catalina I have the same problem on my Android phone. Some (not all) older routes will load on the Navigator App. No routes created after Sunday will load, including one I created just now to test.
                                Very frustrating!

                                1 Reply Last reply
                                0
                                • daz 2undefined Offline
                                  daz 2undefined Offline
                                  daz 2
                                  wrote on last edited by daz 2
                                  #32

                                  Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)

                                  Nick Carthewundefined 1 Reply Last reply
                                  0
                                  • daz 2undefined daz 2

                                    Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)

                                    Nick Carthewundefined Offline
                                    Nick Carthewundefined Offline
                                    Nick Carthew
                                    RouteXpert
                                    wrote on last edited by
                                    #33

                                    Hi @daz-2. Can you share (copy and paste route url from address bar) the two public routes on here please.

                                    Always willing to help if I can.
                                    Triumph Tiger 1200 XRT called Tina.
                                    MRA Navigation Next and SilverFox B8J bar buttons.
                                    Quadlock wireless mount for IPhone 11.
                                    Cardo Scala Packtalk Bold.
                                    TomTom Rider 500. (In the cupboard now)

                                    1 Reply Last reply
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                                    • daz 2undefined Offline
                                      daz 2undefined Offline
                                      daz 2
                                      wrote on last edited by daz 2
                                      #34

                                      no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                                      2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                                      None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                                      Nick Carthewundefined 2 Replies Last reply
                                      0
                                      • daz 2undefined daz 2

                                        no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                                        2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                                        None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                                        Nick Carthewundefined Offline
                                        Nick Carthewundefined Offline
                                        Nick Carthew
                                        RouteXpert
                                        wrote on last edited by
                                        #35

                                        @daz-2 Thanks Dave. I'm busy at the moment but I will check them out later today.

                                        Always willing to help if I can.
                                        Triumph Tiger 1200 XRT called Tina.
                                        MRA Navigation Next and SilverFox B8J bar buttons.
                                        Quadlock wireless mount for IPhone 11.
                                        Cardo Scala Packtalk Bold.
                                        TomTom Rider 500. (In the cupboard now)

                                        1 Reply Last reply
                                        0
                                        • daz 2undefined daz 2

                                          no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                                          2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                                          None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                                          Nick Carthewundefined Offline
                                          Nick Carthewundefined Offline
                                          Nick Carthew
                                          RouteXpert
                                          wrote on last edited by Nick Carthew
                                          #36

                                          @daz-2 said in Routes can not be uploaded:

                                          no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                                          2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                                          None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                                          Hi Dave. I downloaded both routes to my iPhone 11 and both opened normally in MRA Navigation. I noted that you had used OpenStreetMap to plan your route. MRA Nav uses the Here map.

                                          1F2F1891-84BB-4CB5-8049-AD98C763A0D2.png F54B984B-6C72-4CE0-BEA8-F96BD7C59225.png

                                          Always willing to help if I can.
                                          Triumph Tiger 1200 XRT called Tina.
                                          MRA Navigation Next and SilverFox B8J bar buttons.
                                          Quadlock wireless mount for IPhone 11.
                                          Cardo Scala Packtalk Bold.
                                          TomTom Rider 500. (In the cupboard now)

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