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Routes can not be uploaded

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  • Hans van de Ven MR.MRAundefined Offline
    Hans van de Ven MR.MRAundefined Offline
    Hans van de Ven MR.MRA
    RouteXpert
    wrote on last edited by
    #26

    Delete the Navigation app and mobile app, then open the routes in MRA planner and rental the app again.

    Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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    • daz 2undefined Offline
      daz 2undefined Offline
      daz 2
      wrote on last edited by daz 2
      #27

      yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

      Kudeeundefined 1 Reply Last reply
      0
      • daz 2undefined daz 2

        yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

        Kudeeundefined Offline
        Kudeeundefined Offline
        Kudee
        wrote on last edited by
        #28

        @daz-2 Same here, Reinstalled the App and rebooted the Mobile, same situation. No connection to the Server

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        • Catalinaundefined Offline
          Catalinaundefined Offline
          Catalina
          wrote on last edited by
          #29

          Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

          There are a few steps that will help us gain more information:

          • Can you open other routes that were not made / edited on 23 may?
          • Can you create new routes successfully?
          • Could you try to duplicate the corrupted route and see if it works?
          Kudeeundefined Stelios Poulmanundefined 2 Replies Last reply
          1
          • Catalinaundefined Catalina

            Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

            There are a few steps that will help us gain more information:

            • Can you open other routes that were not made / edited on 23 may?
            • Can you create new routes successfully?
            • Could you try to duplicate the corrupted route and see if it works?
            Kudeeundefined Offline
            Kudeeundefined Offline
            Kudee
            wrote on last edited by
            #30

            @Catalina said in Routes can not be uploaded:

            Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!
            Can you create new routes successfully? Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!

            Can you create new routes successfully? NO! No connection to Server!
            Could you try to duplicate the corrupted route and see if it works? Could you try to duplicate the corrupted route and see if it works? NO! No connection to Server!

            Guys, I hope you have Backups and are able to fix that. Please!

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            • Catalinaundefined Catalina

              Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

              There are a few steps that will help us gain more information:

              • Can you open other routes that were not made / edited on 23 may?
              • Can you create new routes successfully?
              • Could you try to duplicate the corrupted route and see if it works?
              Stelios Poulmanundefined Offline
              Stelios Poulmanundefined Offline
              Stelios Poulman
              wrote on last edited by
              #31

              @Catalina I have the same problem on my Android phone. Some (not all) older routes will load on the Navigator App. No routes created after Sunday will load, including one I created just now to test.
              Very frustrating!

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              • daz 2undefined Offline
                daz 2undefined Offline
                daz 2
                wrote on last edited by daz 2
                #32

                Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)

                Nick Carthewundefined 1 Reply Last reply
                0
                • daz 2undefined daz 2

                  Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)

                  Nick Carthewundefined Offline
                  Nick Carthewundefined Offline
                  Nick Carthew
                  RouteXpert
                  wrote on last edited by
                  #33

                  Hi @daz-2. Can you share (copy and paste route url from address bar) the two public routes on here please.

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

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                  • daz 2undefined Offline
                    daz 2undefined Offline
                    daz 2
                    wrote on last edited by daz 2
                    #34

                    no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                    2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                    None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                    Nick Carthewundefined 2 Replies Last reply
                    0
                    • daz 2undefined daz 2

                      no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                      2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                      None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                      Nick Carthewundefined Offline
                      Nick Carthewundefined Offline
                      Nick Carthew
                      RouteXpert
                      wrote on last edited by
                      #35

                      @daz-2 Thanks Dave. I'm busy at the moment but I will check them out later today.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

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                      • daz 2undefined daz 2

                        no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                        2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                        None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                        Nick Carthewundefined Offline
                        Nick Carthewundefined Offline
                        Nick Carthew
                        RouteXpert
                        wrote on last edited by Nick Carthew
                        #36

                        @daz-2 said in Routes can not be uploaded:

                        no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
                        2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
                        None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

                        Hi Dave. I downloaded both routes to my iPhone 11 and both opened normally in MRA Navigation. I noted that you had used OpenStreetMap to plan your route. MRA Nav uses the Here map.

                        1F2F1891-84BB-4CB5-8049-AD98C763A0D2.png F54B984B-6C72-4CE0-BEA8-F96BD7C59225.png

                        Always willing to help if I can.
                        Triumph Tiger 1200 XRT called Tina.
                        MRA Navigation Next and SilverFox B8J bar buttons.
                        Quadlock wireless mount for IPhone 11.
                        Cardo Scala Packtalk Bold.
                        TomTom Rider 500. (In the cupboard now)

                        1 Reply Last reply
                        0
                        • Nick Carthewundefined Offline
                          Nick Carthewundefined Offline
                          Nick Carthew
                          RouteXpert
                          wrote on last edited by
                          #37

                          @Matt-Flaming Yes you have and I have now checked this.

                          Always willing to help if I can.
                          Triumph Tiger 1200 XRT called Tina.
                          MRA Navigation Next and SilverFox B8J bar buttons.
                          Quadlock wireless mount for IPhone 11.
                          Cardo Scala Packtalk Bold.
                          TomTom Rider 500. (In the cupboard now)

                          1 Reply Last reply
                          0
                          • daz 2undefined Offline
                            daz 2undefined Offline
                            daz 2
                            wrote on last edited by
                            #38

                            hi Nick thanks for you help, If you look around the forum you will see many post's saying the issue does no exist on ios only on android but there has been a notice posted on the main web page that there is indeed a problem for android users . thanks for your help Dave .

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