Routes can not be uploaded

daz 2 · 24 May 2021, 13:28

@Kudee Yes also having the same issue, even deleted the routes I made yesterday and created a new short test route today and cannot view on the navigation app. The error message "cannot communicate with the server" show on screen.

Kudee · 24 May 2021, 15:54

@daz-2 Seems to be bigger Problem Still not working on my device. Maybe Hans can make some Statement?

Kudee · 24 May 2021, 17:04

@Matt-Flaming Statement would be nice, agree. This App is by now the best, and I have been tested them all. Driving like a sick person with Mobile and Garmin on the Handlebar to compare. Unfortunately they don't have the focus on the Navigation App. There is a shit lot of improvement and suggestions! Hope that will change soon as a new version is planed and current beta.

Spili · 24 May 2021, 18:19

Have the very same problem today with one of my routes.
Cannot load it on my phone (android)
Others tracks loading with no problems...

Virtua · 24 May 2021, 19:17

I have the same problem as well................
I can load old routes, but the routes created today are saying "An error occurred while connecting with the server"
Android. Its been like it all day...............

Hans van de Ven MR.MRA · 24 May 2021, 19:59

Delete the Navigation app and mobile app, then open the routes in MRA planner and rental the app again.

daz 2 · 25 May 2021, 01:40

yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

Kudee · 25 May 2021, 06:54

@daz-2 Same here, Reinstalled the App and rebooted the Mobile, same situation. No connection to the Server

Catalina · 25 May 2021, 09:04

Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

There are a few steps that will help us gain more information:

Can you open other routes that were not made / edited on 23 may?
Can you create new routes successfully?
Could you try to duplicate the corrupted route and see if it works?

Kudee · 25 May 2021, 09:18

@Catalina said in Routes can not be uploaded:

Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!
Can you create new routes successfully? Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!

Can you create new routes successfully? NO! No connection to Server!
Could you try to duplicate the corrupted route and see if it works? Could you try to duplicate the corrupted route and see if it works? NO! No connection to Server!

Guys, I hope you have Backups and are able to fix that. Please!

Stelios Poulman · 25 May 2021, 10:52

@Catalina I have the same problem on my Android phone. Some (not all) older routes will load on the Navigator App. No routes created after Sunday will load, including one I created just now to test.
Very frustrating!

daz 2 · 25 May 2021, 11:45

Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)

Nick Carthew · 25 May 2021, 11:59

Hi @daz-2. Can you share (copy and paste route url from address bar) the two public routes on here please.

daz 2 · 25 May 2021, 12:06

no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

Nick Carthew · 25 May 2021, 12:22

@daz-2 Thanks Dave. I'm busy at the moment but I will check them out later today.

Nick Carthew · 25 May 2021, 13:26

@daz-2 said in Routes can not be uploaded:

no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)

Hi Dave. I downloaded both routes to my iPhone 11 and both opened normally in MRA Navigation. I noted that you had used OpenStreetMap to plan your route. MRA Nav uses the Here map.

Nick Carthew · 25 May 2021, 13:31

@Matt-Flaming Yes you have and I have now checked this.

daz 2 · 25 May 2021, 17:00

hi Nick thanks for you help, If you look around the forum you will see many post's saying the issue does no exist on ios only on android but there has been a notice posted on the main web page that there is indeed a problem for android users . thanks for your help Dave .