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Routes can not be uploaded

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  • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

    @Kudee

    No problem here, can save the routes both via the MRA Planner and via the MRA Modile app, MRA Navigation also works normally (Iphone 7s)

    Kudeeundefined Offline
    Kudeeundefined Offline
    Kudee
    wrote on last edited by Kudee
    #11

    @Hans-van-de-Ven-MRA-Master Can't open all the Routes I have been working, touched yesterday. Old ones are ok. Using Android. Just Uploaded the Route above giving a new Name: 3. Kosice - Mizhhiria 317km TMP, can't open it. Restarted Mobile, getting Message "No connection to Server" Internet is fine. Changed Route to Public, so someone can check please

    daz 2undefined 1 Reply Last reply
    0
    • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

      @Kudee

      No problem here, can save the routes both via the MRA Planner and via the MRA Modile app, MRA Navigation also works normally (Iphone 7s)

      Paulette Silviusundefined Offline
      Paulette Silviusundefined Offline
      Paulette Silvius
      wrote on last edited by
      #12

      @Hans-van-de-Ven-MRA-Master Hier hetzelfde probleem: Gisteren MRA-Navigation aangeschaft, waarschijnlijk in de tijd dat er problemen waren bij MRA betreffende de server. Zo'n beetje alles al geprobeerd. Mijn partner gebruikt MRA(-Navigation) al vanaf het eerste uur...
      Helpt het als ik het MRA-account geheel verwijder? De routes zijn daar wel te laden en te veranderen. Alleen in Navigation geeft het laden een server-foutmelding.

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      • Paulette Silviusundefined Paulette Silvius

        @Michel-van-Hagen-MRA-Founder In mra-navigation routes niet te loaden. Foutmelding: verbinding met server niet mogelijk.
        M.vr.gr.
        Paulette Silvius

        Kudeeundefined Offline
        Kudeeundefined Offline
        Kudee
        wrote on last edited by
        #13

        @Paulette-Silvius IOS or Anroid?

        Paulette Silviusundefined 1 Reply Last reply
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        • Kudeeundefined Kudee

          @Paulette-Silvius IOS or Anroid?

          Paulette Silviusundefined Offline
          Paulette Silviusundefined Offline
          Paulette Silvius
          wrote on last edited by
          #14

          @Kudee Android, but not related to Samsung of an other brand of phone...

          Kudeeundefined 1 Reply Last reply
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          • Paulette Silviusundefined Paulette Silvius

            @Kudee Android, but not related to Samsung of an other brand of phone...

            Kudeeundefined Offline
            Kudeeundefined Offline
            Kudee
            wrote on last edited by
            #15

            @Paulette-Silvius Seems only Anroid Phone are effected, Hope Hans will replay soon

            Paulette Silviusundefined Reinhard-32undefined 2 Replies Last reply
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            • Kudeeundefined Kudee

              @Paulette-Silvius Seems only Anroid Phone are effected, Hope Hans will replay soon

              Paulette Silviusundefined Offline
              Paulette Silviusundefined Offline
              Paulette Silvius
              wrote on last edited by Paulette Silvius
              #16

              @Kudee It is not a phone-problem. I also can't open the routes on my partner's phone when I login with my data.
              Did you already try to delete the MRA-account? We didn"t try yet...

              Kudeeundefined 1 Reply Last reply
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              • Paulette Silviusundefined Paulette Silvius

                @Kudee It is not a phone-problem. I also can't open the routes on my partner's phone when I login with my data.
                Did you already try to delete the MRA-account? We didn"t try yet...

                Kudeeundefined Offline
                Kudeeundefined Offline
                Kudee
                wrote on last edited by
                #17

                @Paulette-Silvius No, hope thats not nessesary otherwise I have to download all the maps again I assume

                Paulette Silviusundefined 1 Reply Last reply
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                • Kudeeundefined Kudee

                  @Paulette-Silvius No, hope thats not nessesary otherwise I have to download all the maps again I assume

                  Paulette Silviusundefined Offline
                  Paulette Silviusundefined Offline
                  Paulette Silvius
                  wrote on last edited by Paulette Silvius
                  #18

                  @Kudee Then I am gonna try ...
                  I have understood that I"ll loose the access to my MRA-Navigation (and no refund possible) if I delete the MRA-account. So I will not do that of course...

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                  • Kudeeundefined Kudee

                    @Paulette-Silvius Seems only Anroid Phone are effected, Hope Hans will replay soon

                    Reinhard-32undefined Offline
                    Reinhard-32undefined Offline
                    Reinhard-32
                    wrote on last edited by Reinhard-32
                    #19

                    @Kudee Yes, android phones are affected. I created a test route with the web frontend today. On my IPHONE the test route can be opened but with my outdoor android phone I got an error message.
                    Android app version 1.6.2 and android 8.1

                    Kindly regards
                    Reinhard

                    ZumoXT, Zumo 590, Montana 700i and Mac

                    Kudeeundefined 1 Reply Last reply
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                    • Reinhard-32undefined Reinhard-32

                      @Kudee Yes, android phones are affected. I created a test route with the web frontend today. On my IPHONE the test route can be opened but with my outdoor android phone I got an error message.
                      Android app version 1.6.2 and android 8.1

                      Kudeeundefined Offline
                      Kudeeundefined Offline
                      Kudee
                      wrote on last edited by
                      #20

                      @Reinhard-32 Thanks for testing, maybe helpfull for Hans

                      1 Reply Last reply
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                      • Kudeeundefined Kudee

                        @Hans-van-de-Ven-MRA-Master Can't open all the Routes I have been working, touched yesterday. Old ones are ok. Using Android. Just Uploaded the Route above giving a new Name: 3. Kosice - Mizhhiria 317km TMP, can't open it. Restarted Mobile, getting Message "No connection to Server" Internet is fine. Changed Route to Public, so someone can check please

                        daz 2undefined Offline
                        daz 2undefined Offline
                        daz 2
                        wrote on last edited by
                        #21

                        @Kudee Yes also having the same issue, even deleted the routes I made yesterday and created a new short test route today and cannot view on the navigation app. The error message "cannot communicate with the server" show on screen.

                        Kudeeundefined 1 Reply Last reply
                        0
                        • daz 2undefined daz 2

                          @Kudee Yes also having the same issue, even deleted the routes I made yesterday and created a new short test route today and cannot view on the navigation app. The error message "cannot communicate with the server" show on screen.

                          Kudeeundefined Offline
                          Kudeeundefined Offline
                          Kudee
                          wrote on last edited by
                          #22

                          @daz-2 Seems to be bigger Problem 🙂 Still not working on my device. Maybe Hans can make some Statement?

                          1 Reply Last reply
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                          • Kudeeundefined Offline
                            Kudeeundefined Offline
                            Kudee
                            wrote on last edited by Kudee
                            #23

                            @Matt-Flaming Statement would be nice, agree. This App is by now the best, and I have been tested them all. Driving like a sick person with Mobile and Garmin on the Handlebar to compare. Unfortunately they don't have the focus on the Navigation App. There is a shit lot of improvement and suggestions! Hope that will change soon as a new version is planed and current beta.

                            1 Reply Last reply
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                            • Spiliundefined Offline
                              Spiliundefined Offline
                              Spili
                              wrote on last edited by
                              #24

                              Have the very same problem today with one of my routes.
                              Cannot load it on my phone (android)
                              Others tracks loading with no problems...

                              1 Reply Last reply
                              0
                              • Virtuaundefined Offline
                                Virtuaundefined Offline
                                Virtua
                                wrote on last edited by
                                #25

                                I have the same problem as well................
                                I can load old routes, but the routes created today are saying "An error occurred while connecting with the server"
                                Android. Its been like it all day...............

                                1 Reply Last reply
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                                • Hans van de Ven MR.MRAundefined Offline
                                  Hans van de Ven MR.MRAundefined Offline
                                  Hans van de Ven MR.MRA
                                  RouteXpert
                                  wrote on last edited by
                                  #26

                                  Delete the Navigation app and mobile app, then open the routes in MRA planner and rental the app again.

                                  Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                                  Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                                  1 Reply Last reply
                                  0
                                  • daz 2undefined Offline
                                    daz 2undefined Offline
                                    daz 2
                                    wrote on last edited by daz 2
                                    #27

                                    yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

                                    Kudeeundefined 1 Reply Last reply
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                                    • daz 2undefined daz 2

                                      yes I agree with Matt I deleted navigation app and which I can only assume my route app then opened routes on the my route app not only on the android phone but also on the web app then reinstalled navigation app but still the same error "An error occurred while connecting to the server" also can say I did this both on my home wifi and on mobile data with same result ..hope this helps.. Dave

                                      Kudeeundefined Offline
                                      Kudeeundefined Offline
                                      Kudee
                                      wrote on last edited by
                                      #28

                                      @daz-2 Same here, Reinstalled the App and rebooted the Mobile, same situation. No connection to the Server

                                      1 Reply Last reply
                                      0
                                      • Catalinaundefined Offline
                                        Catalinaundefined Offline
                                        Catalina
                                        wrote on last edited by
                                        #29

                                        Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

                                        There are a few steps that will help us gain more information:

                                        • Can you open other routes that were not made / edited on 23 may?
                                        • Can you create new routes successfully?
                                        • Could you try to duplicate the corrupted route and see if it works?
                                        Kudeeundefined Stelios Poulmanundefined 2 Replies Last reply
                                        1
                                        • Catalinaundefined Catalina

                                          Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.

                                          There are a few steps that will help us gain more information:

                                          • Can you open other routes that were not made / edited on 23 may?
                                          • Can you create new routes successfully?
                                          • Could you try to duplicate the corrupted route and see if it works?
                                          Kudeeundefined Offline
                                          Kudeeundefined Offline
                                          Kudee
                                          wrote on last edited by
                                          #30

                                          @Catalina said in Routes can not be uploaded:

                                          Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!
                                          Can you create new routes successfully? Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!

                                          Can you create new routes successfully? NO! No connection to Server!
                                          Could you try to duplicate the corrupted route and see if it works? Could you try to duplicate the corrupted route and see if it works? NO! No connection to Server!

                                          Guys, I hope you have Backups and are able to fix that. Please!

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