@Bjorn-Bjornstad said:
Even though I'm not a beta tester, I'd like to share some feedback.
My feedback is mainly about the communication around the launch. Communication is always challenging, especially when introducing significant changes to a product.
However, when I first read the email announcement, I interpreted Routeplanner Next as almost being a new product rather than an evolution of the existing Routeplanner. With some companies, that would mean the new platform receives all future development while existing customers remain on a legacy product with limited or no new features.
After watching the video, I understand that this is not your intention. The video completely addressed my concern.
This is why communication can be so difficult: the information you shared between 1:50 and 3:30 in the video was exactly what I needed to hear. If that message had also been included in the email, I would not have been concerned in the first place.
Thank you Bjorn... you got the exact misunderstanding that I did.... I only had the email and I understood it the same way...its a new product... and we're going to phase out the old one....
I didn't know about the video.
I still have a few questions...but I will try to find the answers on my own.
Nick, THANK YOU for the video and being helpful. It is much appreciated.
Rob and CD130, you could have been helpful like Nick, but you chose to be negative and condescending. Shame on you. Not everyone is an expert.