Deep.com translation:
Troubleshooting checklist V2.0
To rule out possible operating errors and better identify the fault or problem, it would be helpful to answer these questions. This will give other participants a better overview for developing further steps or a possible solution.
Copy the checklist, there is a button top right
MRA Web Planning (planning on a PC, tablet, etc. via a browser)
[ ] Which subscription do you have? (Basic, Silver, Gold)
[ ] Which routing engine was used? (OSM, TomTom, Here, preferred), not overlay map
[ ] What is checked in Toolkit Avoid, preferred none
[ ] Which vehicle was planned for? (Car, motorcycle, other)
[ ] Which options were set (winding/fastest/shortest), preferred none
MRA Navigation App (everything on a smartphone, tablet, etc. via the app)
[ ] Do you have a Navigation Next subscription?
[ ] What hardware, what smartphone is used? (Brand, model)
[ ] What operating system does the smartphone run on? (iOS, Android)
[ ] What software version is on it? (If not current)
[ ] Do you use Android Auto and/or Apple CarPlay?
[ ] Which display unit is used for this? (Carpuride/vehicle/other)
[ ] Which connection is used? (USB cable or wireless)
[ ] What are the navigation settings? (*See post by Hubert Thoring)
[ ] Route calculation
[ ] Traffic settings
[ ] Navigation function
[ ] Route validation, opt.
[ ] Track navigation
[ ] Offline maps
[ ] Which avoidance options were used? (Highway, toll road, etc.)
[ ] MRA Navigation app route planning
[ ] Was a route or track used?
[ ] Was the route/track taken from web planning (route directory)?
[ ] Navigate as a route or as a track
[ ] Was A to B destination planning used?
[ ] Which options were used (including curve options)?
[ ] Was a round trip planned, including options?
[ ] Settings on the smartphone
[ ] How are the permissions for the app set?
[ ] Location permanently allowed?
[ ] Messages/notifications allowed?
[ ] Online or offline mode, maps downloaded?
[ ] Describe the problem or your question in more detail.
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[ ] Add screenshots if possible.
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[ ] The link to the route file may also be helpful.
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*Contribution by Hubert Thoring
https://forum.myrouteapp.com/topic/9564/mra-basis-einstellungen-empfehlenswert
Translated with DeepL.com (free version)