KInda upset with this
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I I am a Gold lifetime member and never had a problem getting a response when I send in a ticket. I just put on a little over 2200 miles in a week and used MRA most of the time. As I put in my ticket, it worked 90% of the time, rest of the time it SUCKED. Took me off route, arrow icon moved and tried to put us on roads we weren't even close to. We would be completely stopped and the arrow would veer off the map and give us terrible info. I reached out to MRA on 7/26/2025,it is now the 30'th and no response. I sent them great info, and I think they know they have a problem with their map service. You would think they would want to hear from someone who puts that kind of miles on frequently, apparently they don't care. I have been there number 1 supporter on the radio I have on my bike forum. Trying to get people to try it....NO MORE! I can't even get a response on a ticket I send in, why? Because they know they have problem. To worried about posting about new offices and BS stuff we don't care about. How about open your FB page and let the people give feedback? Here the issues we are having and help find a fix for them.
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We're sorry to hear you're having this experience, but have you created a support ticket via: https://www.myrouteapp.com/support? Support isn't provided via Facebook like it is via a support ticket, simply because Facebook isn't MRA's support channel.
If you submit a support ticket through the correct channel, you'll definitely receive a response, as we do our best to answer all tickets within a certain timeframe. -
Yes I posted a support ticket, never heard anything back. Created on July 27 2025.
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The only ticket that i can find with your name and email is a ticket from may 26th and that is being solved on time. There is no ticket in the ticket system with your name from july 27. Did you post it on FB?
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no, I also received an email saying ticket was in....
Support
From:
helpdeskgb@myrouteapp.com
To:
shadosprit@yahoo.comSun, Jul 27 at 8:55 AM
Dear D Griffin,
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.Comments and attachments can be added by replying to this email.
Thank you for your patience.
Sincerely,
MyRouteApp B.V. Support Team -
It's been sent, even got an email response saying it was sent to you
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This post is deleted!
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why is it deleted?
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If you never had any issues with contacting support just assume it's busy (which it is) and you will get a reply shortly (which you will)
I absolutely do not appreciate your tone in this message.
We do our best every single day to satisfy all customers. Meaning that when you create a ticket on Sunday morning in the middle of Holiday season, it might just take a bit longer.can't even get a response on a ticket I send in, why? Because they know they have problem
That's just complete and utter bullshit.
Currently thousands of users are using our app to extreme satisfaction.This thread will be locked.
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undefined Corjan Meijerink locked this topic
