@Drabslab
Dear Drabslab,
While I understand your concerns and reasoning leading to those conclusions, I assure you that they are unfounded. There is no reason for concern regarding the health of MyRoute-app. That said, I agree that some of our emails regarding MRA Video might have caused some confusion. We take your point (and have received similar feedback from other users as well) and we'll get back to you about that. Next week you (along with everyone else that's interested in MRA Video) should receive a new, informative, email regarding this new product.
As for the impact on pricing of MRA Video, overall we've already broadcasted that there will be an across-the-board increase in pricing for recurring subscriptions. This is because MyRoute-app has many licence suppliers many of who are monopolists in their field. Worse yet, sometimes we'll have third parties whose sole target is selling those licences for the most unacceptable rates because they have no further market incentive (obviously only after a year after you've integrated their services)That's also part of the reason why it's taking longer. We're discussing more sustainable prices with our suppliers, trying to leverage what we've got with them for a healthier future.
Perhaps that's also part of the reason why our communication on this subject could've been better. In all honesty, we dislike having "pricing" as our key ongoing discussion both internally as well as externally because it's not why we're here. Every single one of us on the team wants to build amazing experiences for as many people as possible. That's why we'll always protect the BASIC status on the routeplanner, why we consistently add new features and why we try to use our resources as clerverly as possible.
Again, you make valid points. Your ticket should have been answered within a day (I'm uncertain as to why this happened and have forwarded this to our support team) and our communication should be better. It will, and as proof of that I tried to be as candid as possible in this message.
Thank you, and kind regards,
Timo.
