@Drabslab I get that, really do. Before becoming the community manager at MRA I was a government IT-procurement specialist. In that role I danced the vendor-lock-in avoidance dance with de-facto monopolists in all its' paradoxical glory. Essence being that at any time you'd have to be ready to spit on sacred ground, topple the shrines holding premium systems and in doing so bring down an entire digital ecosystem with tentacles reaching system you're hardly aware of. That's the practical aspect. Let's not forget the zealous resistance you face from your own service, application and specialized-systems colleagues who'll start sprouting litanies of doom the moment you start mentioning the possibility of having to switch systems. I can go on about this for hours, but the essence is I really do understand.
From that experience I also draw my current line of community leadership. I'll be transperant and will always involve the community. Ocassionally, I'll explain a painful decision if that is neccecary and I think that is a trend I can validly prove here. Right now downloading the complete library is not something we'll add as a public feature for everyone to use simply because it moves us away from both our own vision and the one the community is currently outlining.
A healthy economy goes immediately down the drain when people start hoarding cash from the bank, a steady supply of goods will spiral into stimulating hoarding once people start overbuying toilet paper and a healthy server will go belly up if people start massing traffic. Right now there is no possibility to panic hoard at MRA because of this and we're very happy with that. The company is healthy and we're not in danger. Lots of people are at home spending more time on their computer than ever. Once the pandemic has been defeated, which is a matter of a few months at most, we'll see people desperate for freedom return on their travels again.
Yes, this is the nit answered question: what's about points of the great whish list, no one had voted in the cast.
I can understand, the casting is a good tool for developers to concentrate limited ressources to most wanted new features.
Hopefully - those features which were not voted, or doesn't just come onto casting list - will be reflected in next voting again...
Based upon my long IT experience, you are completely nuts, extremily brave, or the combination of both options.
Seriously, this is a very significant move, I can do nothing else but aplaud.
I sincerely hope that the MRA community will respond in the most constructive way possible.
Bringing in great ideas and especially by understanding that resources are limited, technology has its constraints and not every dream can be realised on short notice.
I hope this will be fun.
While I understand your concerns and reasoning leading to those conclusions, I assure you that they are unfounded. There is no reason for concern regarding the health of MyRoute-app. That said, I agree that some of our emails regarding MRA Video might have caused some confusion. We take your point (and have received similar feedback from other users as well) and we'll get back to you about that. Next week you (along with everyone else that's interested in MRA Video) should receive a new, informative, email regarding this new product.
As for the impact on pricing of MRA Video, overall we've already broadcasted that there will be an across-the-board increase in pricing for recurring subscriptions. This is because MyRoute-app has many licence suppliers many of who are monopolists in their field. Worse yet, sometimes we'll have third parties whose sole target is selling those licences for the most unacceptable rates because they have no further market incentive (obviously only after a year after you've integrated their services)That's also part of the reason why it's taking longer. We're discussing more sustainable prices with our suppliers, trying to leverage what we've got with them for a healthier future.
Perhaps that's also part of the reason why our communication on this subject could've been better. In all honesty, we dislike having "pricing" as our key ongoing discussion both internally as well as externally because it's not why we're here. Every single one of us on the team wants to build amazing experiences for as many people as possible. That's why we'll always protect the BASIC status on the routeplanner, why we consistently add new features and why we try to use our resources as clerverly as possible.
Again, you make valid points. Your ticket should have been answered within a day (I'm uncertain as to why this happened and have forwarded this to our support team) and our communication should be better. It will, and as proof of that I tried to be as candid as possible in this message.
Thank you, and kind regards,