Routes can not be uploaded
-
Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.
There are a few steps that will help us gain more information:
- Can you open other routes that were not made / edited on 23 may?
- Can you create new routes successfully?
- Could you try to duplicate the corrupted route and see if it works?
-
Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.
There are a few steps that will help us gain more information:
- Can you open other routes that were not made / edited on 23 may?
- Can you create new routes successfully?
- Could you try to duplicate the corrupted route and see if it works?
@Catalina said in Routes can not be uploaded:
Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!
Can you create new routes successfully? Can you open other routes that were not made / edited on 23 may? NO! No connection to Server!Can you create new routes successfully? NO! No connection to Server!
Could you try to duplicate the corrupted route and see if it works? Could you try to duplicate the corrupted route and see if it works? NO! No connection to Server!Guys, I hope you have Backups and are able to fix that. Please!
-
Hi all. Last Sunday (23 may) we had a database problem with saving the routes. This database problem started around 10 in the morning till afternoon. All routes created in between that time are sadly corrupted.
There are a few steps that will help us gain more information:
- Can you open other routes that were not made / edited on 23 may?
- Can you create new routes successfully?
- Could you try to duplicate the corrupted route and see if it works?
@Catalina I have the same problem on my Android phone. Some (not all) older routes will load on the Navigator App. No routes created after Sunday will load, including one I created just now to test.
Very frustrating! -
Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)
-
Hi Catalina , In my case I can open any maps that were created before 23rd may, I have made two routes open to public. "test route 2" which was made prior to 23rd of may and this opened in in my route planner app and on the web page and in navigation app with no problem .I then made a copy of this route named " test route 2 copy" which opened in in my route planner app and on the web page with no issues, but when I try to open i the navigation app it produces the error "An error occurred while connecting with the server.". But here's the important difference although the original "test route 2 " opened in navigation app when I tried to reopen it again brings up the same error, now the only changes I made were to rename title of the original route... I hope this helps Dave.(daz)
Hi @daz-2. Can you share (copy and paste route url from address bar) the two public routes on here please.
-
no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz) -
no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)@daz-2 Thanks Dave. I'm busy at the moment but I will check them out later today.
-
no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)@daz-2 said in Routes can not be uploaded:
no problem Nick 1 .this is the original made a few days ago only change i made was to the title https://www.myrouteapp.com/route/open/4463915
2.this is the copy no alteration https://www.myrouteapp.com/route/open/4641024
None of these will open in the navigation app anymore after changing the title of the original .. Hope this helps Dave(daz)Hi Dave. I downloaded both routes to my iPhone 11 and both opened normally in MRA Navigation. I noted that you had used OpenStreetMap to plan your route. MRA Nav uses the Here map.
-
@Matt-Flaming Yes you have and I have now checked this.
-
hi Nick thanks for you help, If you look around the forum you will see many post's saying the issue does no exist on ios only on android but there has been a notice posted on the main web page that there is indeed a problem for android users . thanks for your help Dave .
