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Problem Routeplanner between 2 points

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • DAVID PUEYO TORRESundefined Offline
    DAVID PUEYO TORRESundefined Offline
    DAVID PUEYO TORRES
    wrote last edited by
    #7

    Thank you.
    I've done what you're telling me, but it still doesn't work. I don't understand.
    Check again please: https://www.myrouteapp.com/route/open/12312848
    Even though I pay a monthly fee, I don't have HERE.
    What's strange is that it's always been this way, and a few weeks ago, I didn't get this error.
    Thank you for your help!!

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    • DAVID PUEYO TORRESundefined Offline
      DAVID PUEYO TORRESundefined Offline
      DAVID PUEYO TORRES
      wrote last edited by
      #8

      Captura de pantalla 2025-10-16 a las 12.18.08.png

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      • DAVID PUEYO TORRESundefined Offline
        DAVID PUEYO TORRESundefined Offline
        DAVID PUEYO TORRES
        wrote last edited by
        #9

        As you can see, the app was correctly generating the route before.

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        • Nomko Nomdenundefined Offline
          Nomko Nomdenundefined Offline
          Nomko Nomden
          wrote last edited by
          #10

          Do you have the Silver membership? Of so, then i understand this situation even better. With the Silver membership you don't have the HERE map. This comes with the Gold membership.

          And why pay per month? You can also have a life-time membership. You only pay once and enjoy the rest of your life of MRA!

          You get the Gold membership that comes with all the options and features of the Silver membership shipped with a lot of extra options and features!

          837070aa-b873-4e4a-9520-43a8c38911b0-image.png

          | MRA Gold Member |
          | Garmin Zumo XT + BMW K1200GT |
          | MRA Next + Kawasaki Z650 |

          Marinus van Deudekomundefined 1 Reply Last reply
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          • Alex redsundefined Offline
            Alex redsundefined Offline
            Alex reds
            wrote last edited by
            #11

            I actually tried it myself, just like Nomko said, and it works. With the OpenStreetMap map, even though you can see the road, it makes you take a huge detour, while with the Here map it follows the route you’d expect.
            OSM.png

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            • Alex redsundefined Offline
              Alex redsundefined Offline
              Alex reds
              wrote last edited by Alex reds
              #12

              map here
              here.png

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              • Alex redsundefined Offline
                Alex redsundefined Offline
                Alex reds
                wrote last edited by
                #13

                Anyway, even if the planning shows that detour, once you reach point 4 you just continue on the road, and when you get to point 5 you’ll carry on toward point 6 without any effect on the rest of the route.

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                • Alex redsundefined Offline
                  Alex redsundefined Offline
                  Alex reds
                  wrote last edited by
                  #14

                  Not sure about this one… can we actually pass through here?
                  argentina.png

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                  • Rob Veermanundefined Offline
                    Rob Veermanundefined Offline
                    Rob Veerman
                    wrote last edited by
                    #15

                    Transitable con cadenas=passable with snow chains (depending on the time of the year, I suppose).

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                    • DAVID PUEYO TORRESundefined Offline
                      DAVID PUEYO TORRESundefined Offline
                      DAVID PUEYO TORRES
                      wrote last edited by
                      #16

                      @Nomko-Nomden
                      I pay for the silver membership (2,95€/month).
                      Until now, I've been able to do that route without any problems. I don't understand why it won't let me now.
                      Do you know if they've changed something in the subscription that's why it doesn't include that now?
                      Thank you very much!

                      Brian McGundefined 1 Reply Last reply
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                      • Alex redsundefined Offline
                        Alex redsundefined Offline
                        Alex reds
                        wrote last edited by
                        #17

                        I’m not sure if they’ve changed it, but as far as I can see, with the Silver plan you can’t use the Here map — only with the Gold plan or with the MRA Navigation app.
                        argentina.png

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                        • Nomko Nomdenundefined Nomko Nomden

                          Do you have the Silver membership? Of so, then i understand this situation even better. With the Silver membership you don't have the HERE map. This comes with the Gold membership.

                          And why pay per month? You can also have a life-time membership. You only pay once and enjoy the rest of your life of MRA!

                          You get the Gold membership that comes with all the options and features of the Silver membership shipped with a lot of extra options and features!

                          837070aa-b873-4e4a-9520-43a8c38911b0-image.png

                          Marinus van Deudekomundefined Offline
                          Marinus van Deudekomundefined Offline
                          Marinus van Deudekom
                          Valued contributor
                          wrote last edited by
                          #18

                          @Nomko-Nomden not completely true. With a silver abo you for have the Here map but you can't compaire the route with TT and OSM

                          Honda Goldwing GL1500,
                          Honda Silverwing GL 650
                          DMD2 T865X 8 inch Android tablet using MRA next for navigation
                          Garmin XT (almost in the cupboard)
                          Samsung S24FE mounted on a Quadlock and using Android Auto in my car

                          Nick Carthewundefined 1 Reply Last reply
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                          • Marinus van Deudekomundefined Marinus van Deudekom

                            @Nomko-Nomden not completely true. With a silver abo you for have the Here map but you can't compaire the route with TT and OSM

                            Nick Carthewundefined Offline
                            Nick Carthewundefined Offline
                            Nick Carthew
                            RouteXpert
                            wrote last edited by
                            #19

                            @Marinus-van-Deudekom said in Problem Routeplanner between 2 points:

                            @Nomko-Nomden not completely true. With a silver abo you for have the Here map but you can't compaire the route with TT and OSM

                            Not correct. A Silver subscription only gives you access to the planning map from OpenStreetMap.

                            Always willing to help if I can.
                            Triumph Tiger 1200 XRT called Tina.
                            MRA Navigation Next and SilverFox BJ8

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                            • DAVID PUEYO TORRESundefined DAVID PUEYO TORRES

                              @Nomko-Nomden
                              I pay for the silver membership (2,95€/month).
                              Until now, I've been able to do that route without any problems. I don't understand why it won't let me now.
                              Do you know if they've changed something in the subscription that's why it doesn't include that now?
                              Thank you very much!

                              Brian McGundefined Offline
                              Brian McGundefined Offline
                              Brian McG
                              wrote last edited by
                              #20

                              Hi @DAVID-PUEYO-TORRES I don't think it is anything to do with subscriptions
                              To me the problem appears to be with the MRA version of the OpenStreetMap map data

                              On MRA using OpenStreetMap to calculate the route the path refuses to pass through the border post
                              1852fc5d-e5d4-4af2-9ea2-ce8f023f536e-image.png

                              On the OpenStreetMap website the routing passes through the border post with no problem
                              52fceab5-566b-4e37-af60-9e214555ea24-image.png

                              The normal way of getting around routing issues like this is to use the "offroad / skip" function,
                              it is very often used to enable routes over rivers / ferry crossings
                              add two points (4 & 5 ) similar to what I have shown either side of the border crossing
                              then click point 5 & select the "offroad / skip" icon to route straight between 4&5
                              3321f81c-1f71-4391-a292-bf84616351c4-image.png

                              MRA has their own version of the OpenStreetMap data & it is not always the same as that on the OSM site
                              Its possible that the MRA version is out of date or that the snapshot that MRA took had some bad edits for the border post

                              BlackView BV7100, Android 12
                              Normaly navigate Routes in Offline mode with Offline Maps

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                              • Con Hennekensundefined Offline
                                Con Hennekensundefined Offline
                                Con Hennekens
                                Alpha tester
                                wrote last edited by
                                #21

                                Yes, please don't blame any licensing changes, since there are none. Like @Brian-McG explained, there is likely a difference in versions of the OSM map between the one MRA uses, and OSM has online.

                                @Nick-Carthew said in Problem Routeplanner between 2 points:

                                A Silver subscription only gives you access to the planning map from OpenStreetMap.

                                With the exception of having a Navigation License too.

                                I am just an enthusiastic MRA user, and hope you will be one too!

                                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

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