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Problem Routeplanner between 2 points

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • DAVID PUEYO TORRESundefined Online
    DAVID PUEYO TORRESundefined Online
    DAVID PUEYO TORRES
    wrote last edited by
    #1

    Hello!
    I'm having trouble creating a direct route between two major cities. The route goes through a border crossing that is open, but the planner keeps sending me on a huge detour.
    It’s between the cities of Osorno (Chile) and Bariloche (Argentina), crossing at the Cardenal Samoré border. I used to be able to plan this route without any issues, but for some time now, it’s been impossible.
    Can anyone help?
    Thank you very much!

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    0
    • Nomko Nomdenundefined Offline
      Nomko Nomdenundefined Offline
      Nomko Nomden
      wrote last edited by Nomko Nomden
      #2

      @DAVID-PUEYO-TORRES
      Hi David,

      Can you place a link to that route here zso we can check it also?

      At first glance, it sounds like that you have selected the wrong transport modus and have the route optimization set to Fastest instead of shortest. But this can only be done when the map is set to HERE.

      Another thing which could causing the problem is seasonal closure. Turning it off will give you also another route compared to turning it on.

      Which map are you using?

      I just made a route by myself, using HERE and set the route optimization to Shortest and the transport modus to Car.

      As you can see, waypoints 5 and 6 are passing the border without any issues (screenshot 1). Even removing some waypoints does have no effect (screenshot 2).

      So that is the reason why i asked you to place a link to that route of yours. Make sure top set it to public.

      Screenshot 1
      611c67a4-b25c-451c-aa5f-d9a5cf60c8e1-image.png

      Screenshot 2
      0b0ac50f-7d70-4d18-b7ab-c49d95c2fe83-image.png

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      • DAVID PUEYO TORRESundefined Online
        DAVID PUEYO TORRESundefined Online
        DAVID PUEYO TORRES
        wrote last edited by
        #3

        Hi Nomko.
        I attach the link:
        https://www.myrouteapp.com/route/open/12077792
        If you can help me I would be very grateful.

        Rob Veermanundefined 1 Reply Last reply
        0
        • DAVID PUEYO TORRESundefined DAVID PUEYO TORRES

          Hi Nomko.
          I attach the link:
          https://www.myrouteapp.com/route/open/12077792
          If you can help me I would be very grateful.

          Rob Veermanundefined Online
          Rob Veermanundefined Online
          Rob Veerman
          wrote last edited by Rob Veerman
          #4

          @DAVID-PUEYO-TORRES For others to be able to open the route, It has to be set to public.

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          • DAVID PUEYO TORRESundefined Online
            DAVID PUEYO TORRESundefined Online
            DAVID PUEYO TORRES
            wrote last edited by
            #5

            Sorry!
            https://www.myrouteapp.com/route/open/12312848

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            • Nomko Nomdenundefined Offline
              Nomko Nomdenundefined Offline
              Nomko Nomden
              wrote last edited by Nomko Nomden
              #6

              This would be the problem.

              Between waypoints 1 and 2 there are no more waypoints. Best is to place some extra waypoints before/after the Cardenal Samoré pass so you pass the border at that point (yellow marked part of the route).

              Waypoint 2 is placed far beyond the Cardenal Samoré pass giving MRA the opportunity to come up with a route you don't like.

              image.png

              As you can see in my screenshot(s) i placed a waypoint before and after the border at Cardenal Samoré. This forces MRA to pass the border at this location. You don't have to do it like this, but placing 1 waypoint before the border should do the trick. And also change the map from OpenStreetMap to HERE. That will fix this issue also.

              eb58f712-de88-43b1-b103-ffbf41d54a8f-image.png

              b6444bbf-8cf3-4dcb-8986-c61f1ef819b8-image.png

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              • DAVID PUEYO TORRESundefined Online
                DAVID PUEYO TORRESundefined Online
                DAVID PUEYO TORRES
                wrote last edited by
                #7

                Thank you.
                I've done what you're telling me, but it still doesn't work. I don't understand.
                Check again please: https://www.myrouteapp.com/route/open/12312848
                Even though I pay a monthly fee, I don't have HERE.
                What's strange is that it's always been this way, and a few weeks ago, I didn't get this error.
                Thank you for your help!!

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                • DAVID PUEYO TORRESundefined Online
                  DAVID PUEYO TORRESundefined Online
                  DAVID PUEYO TORRES
                  wrote last edited by
                  #8

                  Captura de pantalla 2025-10-16 a las 12.18.08.png

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                  • DAVID PUEYO TORRESundefined Online
                    DAVID PUEYO TORRESundefined Online
                    DAVID PUEYO TORRES
                    wrote last edited by
                    #9

                    As you can see, the app was correctly generating the route before.

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                    • Nomko Nomdenundefined Offline
                      Nomko Nomdenundefined Offline
                      Nomko Nomden
                      wrote last edited by
                      #10

                      Do you have the Silver membership? Of so, then i understand this situation even better. With the Silver membership you don't have the HERE map. This comes with the Gold membership.

                      And why pay per month? You can also have a life-time membership. You only pay once and enjoy the rest of your life of MRA!

                      You get the Gold membership that comes with all the options and features of the Silver membership shipped with a lot of extra options and features!

                      837070aa-b873-4e4a-9520-43a8c38911b0-image.png

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                      • Alex redsundefined Online
                        Alex redsundefined Online
                        Alex reds
                        wrote last edited by
                        #11

                        I actually tried it myself, just like Nomko said, and it works. With the OpenStreetMap map, even though you can see the road, it makes you take a huge detour, while with the Here map it follows the route you’d expect.
                        OSM.png

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                        • Alex redsundefined Online
                          Alex redsundefined Online
                          Alex reds
                          wrote last edited by Alex reds
                          #12

                          map here
                          here.png

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                          • Alex redsundefined Online
                            Alex redsundefined Online
                            Alex reds
                            wrote last edited by
                            #13

                            Anyway, even if the planning shows that detour, once you reach point 4 you just continue on the road, and when you get to point 5 you’ll carry on toward point 6 without any effect on the rest of the route.

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                            • Alex redsundefined Online
                              Alex redsundefined Online
                              Alex reds
                              wrote last edited by
                              #14

                              Not sure about this one… can we actually pass through here?
                              argentina.png

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                              • Rob Veermanundefined Online
                                Rob Veermanundefined Online
                                Rob Veerman
                                wrote last edited by
                                #15

                                Transitable con cadenas=passable with snow chains (depending on the time of the year, I suppose).

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                                • DAVID PUEYO TORRESundefined Online
                                  DAVID PUEYO TORRESundefined Online
                                  DAVID PUEYO TORRES
                                  wrote last edited by
                                  #16

                                  @Nomko-Nomden
                                  I pay for the silver membership (2,95€/month).
                                  Until now, I've been able to do that route without any problems. I don't understand why it won't let me now.
                                  Do you know if they've changed something in the subscription that's why it doesn't include that now?
                                  Thank you very much!

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                                  • Alex redsundefined Online
                                    Alex redsundefined Online
                                    Alex reds
                                    wrote last edited by
                                    #17

                                    I’m not sure if they’ve changed it, but as far as I can see, with the Silver plan you can’t use the Here map — only with the Gold plan or with the MRA Navigation app.
                                    argentina.png

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