Tracklog fails

[Dave J 0]

Had a similar problem on Sunday, 14 June 26 and lost the whole day’s ride. I have not been able to recover the tracklog. Not sure what happened.

[GT JWR]

Did you have a good internet connection when the tracklog was stopped? I had a similar issue on a multi day trip last year, and at the end of the day when the tracklog was stopped, it appeared that all was well, however, I don't believe the entire tracklog was saved - and the only thing I could trace it back to was a spotty internet connection at that time. Just a guess.

[Marinus van Deudekom]

Are your logs in the qeue waiting to be uploaded?

[Dave J 0]

@Marinus-van-Deudekom I thought that you could not see the upload queue anymore? Nonetheless, the tracklog was not able to be saved for the same message mentioned earlier. I had good data connections and the yellow record track was showing throughout my trip. Not had this problem for a while and the first time on Sunday with the 5.2 version.

[Edwin_M]

@Marinus-van-Deudekom can't see anything.
It seems gone

Doing the route des grand Alpes, was hoping for good tracklog but

Most annoying, it looked OK, then save. => not enough coordinates..
And gone it is..

[Edwin_M]

Today it worked as expected

[Brian McG]

@Edwin_M this is just a wild guess but do you have the function "Pause tracklog automatically" enabled?

It can be found in "Settings > Navigation Settings > Functional"
the guess is that somehow the "pause" is being activated & then never re-activated or it is somehow interfering with the completion of the log
like I say, just a wild guess but might help if the state of this setting was known

[Edwin_M]

The setting is on. Today the tracklog was also good

[Edwin_M]

Tracklogs are not kind to me missed quit a bit

[Nick Carthew]

@Edwin_M Have you given the app permission to Always use your location? Your screenshot suggests you haven’t. If you are using AndroidAuto or CarPlay and the phone screen turns off, without Always use location the tracklogs will show straight lines.

[Edwin_M]

@Nick-Carthew yes, yesterday was fine, today again a miss

[Nick Carthew]

@Edwin_M Something is stopping your location from being registered, this is why you see the straight line.

[Guzzist]

@Edwin_M hmmm - usually if there is no internet connection in the moment of ending a ride and saving a tracklog - a message pops up, the upload will be done later.
If later an internet connection is established, you need to open your profile (avatar), then you can see a message "an upload is waiting" and a button [upload]. Just tap it and everything is fine.