Update 5.0.3 - Device management
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When significantly exceeding the limit it's best to contact our support department.
We simply cannot support unlimited devices per account anymore. A custom solution will be found per account.We do not block the installations but monitor usage of your subscription and limit that.
Example of a recent support ticket:
- One account with 4 devices
- 2 for husband, 2 for wife
- Offered to upgrade account to 4 devices for another purchase
- Means they can continue to share the account
- Customer happy and we've covered the costs of all their devices so our prices can remain low
Note: the device limit only concerns the app for Navigation Next users. Not the website or other users using the app.
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When significantly exceeding the limit it's best to contact our support department.
We simply cannot support unlimited devices per account anymore. A custom solution will be found per account.We do not block the installations but monitor usage of your subscription and limit that.
Example of a recent support ticket:
- One account with 4 devices
- 2 for husband, 2 for wife
- Offered to upgrade account to 4 devices for another purchase
- Means they can continue to share the account
- Customer happy and we've covered the costs of all their devices so our prices can remain low
Note: the device limit only concerns the app for Navigation Next users. Not the website or other users using the app.
@Corjan-Meijerink The following scenario...
The iPad is at home, ‘switched off’.I am riding my motorbike and have the Pixel 9 online navigation mobile phone and MRA active, and my everyday Pixel 9 mobile phone is also online, but the MRA app is NOT active. The Motorola Edge 40 is also being used in parallel with the navigation system and is ‘completely OFFLINE’. MRA is also active.
What happens if I start the MRA app on my everyday mobile phone and want to make a correction to the route?
From this point on, three devices would be active with MRA (BUT ONLY TWO DEVICES ARE ONLINE).Please reply.
BMW R 1250 GS
MRA Navigation & SilverFox C1 Controller
BMW Connected Ride Cradle
Wunderlich USB Ladebox mit Quadlock
Pixel 9 "online"
SPC Universal mount
Motorola Edge 40 "offline"
Sena SLR 3
Sena 50 R -
Hello,
I don't think this rule is right because I use one phone for motorcycle navigation, another for CarPlay, and an iPad for route planning on the go. Why can't it be like Spotify, where only one device can be logged in at a time? It's a shame; this makes the app unusable for many of my acquaintances, and I certainly can't recommend it anymore. -
Hello,
I don't think this rule is right because I use one phone for motorcycle navigation, another for CarPlay, and an iPad for route planning on the go. Why can't it be like Spotify, where only one device can be logged in at a time? It's a shame; this makes the app unusable for many of my acquaintances, and I certainly can't recommend it anymore.@Hagedorn-Hans-Jürgen As far as I understand...you can have 2 devices parallel online, as soon as you start a 3rd device online, you have to close one Application of one of the running devices.
So planning on the go should work as long as only two devices are online.
Please enlighten me if this is not correct
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Hi all,
I found that device limit is something good to left no one abuse this application.
I know also that more and more people installs in 2 phones (primary and backup) and uses a bigger screen, like a tablet, to route edit.
Perhaps, the device limit can be "launch" when user tries to "Navigate" a route? This allow use more devices for planning scenarios with no limits , but only a max of 2 to navigate.
Regards
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Hello,
I don't think this rule is right because I use one phone for motorcycle navigation, another for CarPlay, and an iPad for route planning on the go. Why can't it be like Spotify, where only one device can be logged in at a time? It's a shame; this makes the app unusable for many of my acquaintances, and I certainly can't recommend it anymore.@Hagedorn-Hans-Jürgen You won't even have an issue
You are using 2 devices as intended and sometimes a third.
When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all. -
@Corjan-Meijerink The following scenario...
The iPad is at home, ‘switched off’.I am riding my motorbike and have the Pixel 9 online navigation mobile phone and MRA active, and my everyday Pixel 9 mobile phone is also online, but the MRA app is NOT active. The Motorola Edge 40 is also being used in parallel with the navigation system and is ‘completely OFFLINE’. MRA is also active.
What happens if I start the MRA app on my everyday mobile phone and want to make a correction to the route?
From this point on, three devices would be active with MRA (BUT ONLY TWO DEVICES ARE ONLINE).Please reply.
@Peter-Zehentreiter You would indeed be using too many devices.
Contacting customer support is the way. -
@Hagedorn-Hans-Jürgen You won't even have an issue
You are using 2 devices as intended and sometimes a third.
When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.@Corjan-Meijerink said in Update 5.0.3 - Device management:
When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.
Also when one of these 3 devices is completely offline?
BMW R 1250 GS
MRA Navigation & SilverFox C1 Controller
BMW Connected Ride Cradle
Wunderlich USB Ladebox mit Quadlock
Pixel 9 "online"
SPC Universal mount
Motorola Edge 40 "offline"
Sena SLR 3
Sena 50 R -
@Corjan-Meijerink said in Update 5.0.3 - Device management:
When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.
Also when one of these 3 devices is completely offline?
@Peter-Zehentreiter At one point you will be online and that's the point where we know what devices you used. In theory if you would never use internet we indeed cannot track the device
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is there a way to access the page that shows which devices I have registered or do I need to exceed the limit before this information is available?
BlackView BV7100, Android 12
Normaly navigate Routes in Offline mode with Offline Maps -
is there a way to access the page that shows which devices I have registered or do I need to exceed the limit before this information is available?
@Brian-McG from the account page in the app. There is a button to view your devices (near the bottom)
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Hi everyone!
It is time for a new update!
Device management
This is the core aspect of this update.
Unfortunately we are seeing a massive amount of account sharing going on.
At MyRoute-app we try our hardest every single day to be customer oriented and keeping our prices low. As of this year our base prices for subscriptions had to be increased (for the first time since 2021) and because of new contracts with our suppliers we also have to implement a device limit per subscription.As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones. As of this update we allow a maximum of 2 devices to be used at the same time. When exceeding this limit (3 devices) you will be presented a beautiful interface in which you can deregister another device. After doing so, you can use your current phone again
Some important notes:
- Excessively switching between multiple phones will lead to an automatic warning
- Attempts to use way too many devices (4) at once will lead to an automatic block
Our terms & conditions will be updated appropriately.
Simply put: times of sharing your account with big groups of friends or your club are over, sharing with your partner / personal use on a few devices is still allowed.A full announcement can be read here: https://info.myrouteapp.com/limit-of-2-devices/
SSO fixed
Signing into the app using a SSO authentication method (such as Apple or Google) was broken. Luckily this has now been fixed!
Link and file opening
Opening links and files with the app has always been possible.
In this update the stability of these features has been improved to ensure it works as expected when the app is in any state (such as terminated / in the background / opened).Audio stability Android
In some rare cases a clean install of the app would not output any audio while navigating - this now seems fixed.Minor fixes and stability improvements
Many small issues that are not relevant to mention here have been fixed.
Also we fixed a few errors that would result in route calculations failing.
Finally a few critical CarPlay / Android Auto errors have been solved and we added a bit more logging to investigate some persistent issues a few users have.What's next
Slowly but surely we are transitioning to a more focused dedication on the website.
In the next update 5.1 we will:- Aim for solving all stability issues CarPlay and Android Auto
- Add highly requested features to CarPlay and Android Auto
- Major technical internal updates
Cheers,
Corjan@Corjan-Meijerink said in Update 5.0.3 - Device management:
Finally a few critical CarPlay / Android Auto errors have been solved and we added a bit more logging to investigate some persistent issues a few users have.
Is the "map spinning when stopped" issue also adressed (maybe even fixed) here?
VOGE DS 900 X: AA with Carpuride W702 (via Samsung S22 Ultra)
Royal Alloy TG 300 S: Mounted Samsung S22 Ultra
Skoda Citigo: AA with Carpuride W903 (via Samsung S22 Ultra) -
@Corjan-Meijerink said in Update 5.0.3 - Device management:
Finally a few critical CarPlay / Android Auto errors have been solved and we added a bit more logging to investigate some persistent issues a few users have.
Is the "map spinning when stopped" issue also adressed (maybe even fixed) here?
@peha haven’t worked on this explicitly
5.1 is fully dedicated to AA / CP
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@peha haven’t worked on this explicitly
5.1 is fully dedicated to AA / CP
@Corjan-Meijerink Thanks for your reply. I will contact support via e-mail rather than discuss this further here, then, regarding this.
