Update 5.0.3 - Device management

[Peter Zehentreiter]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones. As of this update we allow a maximum of 2 devices to be used at the same time. When exceeding this limit (3 devices) you will be presented a beautiful interface in which you can deregister another device. After doing so, you can use your current phone again

I have a question about that!
I have the app running on four devices.

1 Pixel 9 online (used for navigation)
1 Motorola Edge 40 offline (used in parallel with navigation

Then I have another Pixel 9 that I use as my everyday device and use in case of changes during the tour (so I can leave the other device in the navigation holder) and make changes via synchronization!

Last but not least, I also have the app installed on an iPad....

These 4 devices are used exclusively by ME ONLY.

What do I need to do to continue using these 4 devices?

[AWDC LAO]

Ik heb ook MRA en NN op verschillende toestellen staan, MacBook Pro, een MacBook Air, 3 iPhones, en één Carpe Iter 4, gelukkig heb ik nu 2 full abonnementen,* maar dan moet ik vriend van mezelf zijn in beide <> richtingen.

Tijdens de reizen zelf, kan ik op de goedkopere MacBook de routes nog bijsturen. Zelf rij ik altijd met 2 NN actief omdat er toch verschillen zijn en ik een detailkaart op het ene toestel en een grotere kaart op het andere kan gadeslaan zonder mijn handen van het stuur te halen .
Soms bij offroad of tracks komt er nog de XT2 bij !

Ik begrijp het gebruik op maximaal 2 toestellen gelijktijdig, maar hebt het wat moeilijk met de beperking van het installeren op maximaal 2 toestellen.

[Lechfelder]

Betrifft die Limitierung auf 2 Geräte nur die Funktion "Navigation Next"?

Habe diese zwar, benötige die App nur zur Routenübertragung auf ein anderes System, allerdings auf mehreren Geräten. Würde, sofern dies zutrifft, dann Navigation Next deaktivieren bzw. löschen lassen.

[Lluis Arasanz]

@AWDC-LAO

HI,

Can you use the same language that thread creator of this post used?

Switching languange on web with online translator is no efective.

Thank's.

[Rob Veerman]

@AWDC-LAO Quote: "As of this update we allow a maximum of 2 devices to be used at the same time." Unquote

You can still have it installed at al your devices, only the simultaneous use is limited (which I find understandable).

[Corjan Meijerink]

When significantly exceeding the limit it's best to contact our support department.
We simply cannot support unlimited devices per account anymore. A custom solution will be found per account.

We do not block the installations but monitor usage of your subscription and limit that.

Example of a recent support ticket:

• One account with 4 devices
• 2 for husband, 2 for wife
• Offered to upgrade account to 4 devices for another purchase
• Means they can continue to share the account
• Customer happy and we've covered the costs of all their devices so our prices can remain low

Note: the device limit only concerns the app for Navigation Next users. Not the website or other users using the app.

[Peter Zehentreiter]

@Corjan-Meijerink The following scenario...
The iPad is at home, ‘switched off’.

I am riding my motorbike and have the Pixel 9 online navigation mobile phone and MRA active, and my everyday Pixel 9 mobile phone is also online, but the MRA app is NOT active. The Motorola Edge 40 is also being used in parallel with the navigation system and is ‘completely OFFLINE’. MRA is also active.

What happens if I start the MRA app on my everyday mobile phone and want to make a correction to the route?
From this point on, three devices would be active with MRA (BUT ONLY TWO DEVICES ARE ONLINE).

Please reply.

[Hagedorn Hans-Jürgen]

Hello,
I don't think this rule is right because I use one phone for motorcycle navigation, another for CarPlay, and an iPad for route planning on the go. Why can't it be like Spotify, where only one device can be logged in at a time? It's a shame; this makes the app unusable for many of my acquaintances, and I certainly can't recommend it anymore.

[Peter Zehentreiter]

@Hagedorn-Hans-Jürgen As far as I understand...you can have 2 devices parallel online, as soon as you start a 3rd device online, you have to close one Application of one of the running devices.

So planning on the go should work as long as only two devices are online.

Please enlighten me if this is not correct

[Lluis Arasanz]

Hi all,

I found that device limit is something good to left no one abuse this application.

I know also that more and more people installs in 2 phones (primary and backup) and uses a bigger screen, like a tablet, to route edit.

Perhaps, the device limit can be "launch" when user tries to "Navigate" a route? This allow use more devices for planning scenarios with no limits , but only a max of 2 to navigate.

Regards

[Corjan Meijerink]

@Hagedorn-Hans-Jürgen You won't even have an issue

You are using 2 devices as intended and sometimes a third.
When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.

[Corjan Meijerink]

@Peter-Zehentreiter You would indeed be using too many devices.
Contacting customer support is the way.

[Peter Zehentreiter]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.

Also when one of these 3 devices is completely offline?

[Corjan Meijerink]

@Peter-Zehentreiter At one point you will be online and that's the point where we know what devices you used. In theory if you would never use internet we indeed cannot track the device

[Brian McG]

is there a way to access the page that shows which devices I have registered or do I need to exceed the limit before this information is available?

[Corjan Meijerink]

@Brian-McG from the account page in the app. There is a button to view your devices (near the bottom)

[peha]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

Finally a few critical CarPlay / Android Auto errors have been solved and we added a bit more logging to investigate some persistent issues a few users have.

Is the "map spinning when stopped" issue also adressed (maybe even fixed) here?

[Corjan Meijerink]

@peha haven’t worked on this explicitly

5.1 is fully dedicated to AA / CP

[peha]

@Corjan-Meijerink Thanks for your reply. I will contact support via e-mail rather than discuss this further here, then, regarding this.

[Adrian Avram]

As long as you don’t restrict the app to a single device, it sounds perfect.
The reason is that some of us take two phones on longer trips as a backup, in case the main phone gets stolen, damaged, or lost.
Other than that, I’m looking forward to version 5.1.