Navigation stopped working during Tour

[Thomas Neumeyer]

I Put Tablet back to factory setting. Try it tomorrow.

[Con Hennekens]

@Thomas-Neumeyer, did you send the crash log, or a app embedded log file through a support ticket? The first option does not hold much information I am afraid.

[Thomas Neumeyer]

Hello Con, yes I sent the log file. Today the same issue. Navigation was perfect for three hours and then it stopped. Restart was possible but map was frozen. Without another app I would have been in trouble. Yesterday I put tablet to factory settings and installed the app new. No joy.

[Con Hennekens]

@Thomas-Neumeyer, Even when it freezes like you experienced, instead of using another app you can also just restart the MRA app, is it not?

[Thomas Neumeyer]

I did this many times. App starts but map ist not moving. And I can not stop every hundert meters and restart again and hope that it works. I really love the App but at the moment I dont use it.

[Peter Zehentreiter]

Did a 400 km ride today, App worked without any problem.

[Thomas Neumeyer]

That’s great to hear Peter. I have to report that not a single day the app was working without freezing. Nothing helped, no factory reset of the tablet and fresh installation. I can not use it anymore. Maybe it’s just on the Ulefone. I try Samsung when I am at home.

[guenniguenzelsen]

Hi
For me (as I have started this topic), the issue seems to be solved.
During my two-days tour it was working as expected with the updated v5.1.

Thanks
Thomas

[b0hd1]

@Thomas-Neumeyer On a Spanish BMW forum, there is another member with problems with Ulefone and MRA.

[Thomas Neumeyer]

What does it says in the forum? I really love the app and I don't want to give it up. It's just always the same after several hours. Tab is also not hot or something. I can perfectly continue with maps, osmand and dmd2 (which is not made for touring). Thomas

[Thomas Neumeyer]

I translated it. Its a different problem. The routing stops and the position arrow does not move anymore. Closing the app does not help. It's asking if I want to continue the tour but its not follo8my movement. Only after several times closing the app it works but not for good and stopped again. So far no news about my ticket sent.

[Thomas Neumeyer]

Last tour yesterday from south Germany to north. Same issue after about two hours map stopped to move like GPS was stopping in the app. App itself was working but position was on the same spot after restart.

[white.mouse]

This post is deleted!

[Peter Zehentreiter]

@Thomas-Neumeyer Hi Thomas, I am sorry to hear that you have some bad experience.

I was driving yesterday over 500 km without any problem.

I guess your current problems are related to the Ulefone.

Hopefully you will have a better experience when you'll try another phone.

I know it doesn't help right know.......

Best regards
Peter

[Thomas Neumeyer]

Thank you Peter

[Qualo]

@Thomas-Neumeyer
Hola Thomas

Es exactamente el mismo problema. Pasadas una 2 / 3 horas la pantalla se congela y no recibo instrucciones, y el reinicio de la app no soluciona nada. Otras apps funcionan perfectamente.
Ulefone me indica si quiero devolverla o si quiero enviarles el report de uso para ver que ocurre, pero esto último me han enviado instrucciones a medias y creo que la devolveré y listo, no quiero perder mas tiempo.

Hi Thomas

It's exactly the same problem. After 2 or 3 hours, the screen freezes and I don't receive any instructions, and restarting the app doesn't fix anything. Other apps work perfectly. Ulefone is asking if I want to return it or send them a usage report to see what's happening, but they only sent me half-baked instructions for the latter, and I think I'll just return it and be done with it; I don't want to waste any more time.

[Thomas Neumeyer]

Thanks for sharing. I will contact Ulefone. Maybe they take it back. I just liked the brightness of the screen. Regards Thomas

[Jörgen]

Another 1000 km with the latest MRA version without any issues.

[Marinus van Deudekom]

@Thomas-Neumeyer as a last resort. Did you try setting it back to Factory settings and then start from scratch. Seems weird that you’re the only one with troubles. Maybe it works

[Jörgen]

Additionally, are there any other apps running in the background?