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    Can't change language settings

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    • Floris J
      Floris J last edited by Floris J

      Hello, I've just purchased lifetime routeplanner Gold and Next navigation, but now I found out I can't set the language myself in the Android App nor choose the language for the voice instructions? It seems at the moment it automatically takes the language setting of the smartphone. I've set my Android smartphone to English, but because I'm Dutch I would prefer to have the app and the spoken instructions in Dutch.

      Can we please get the possibility to choose our own language independent of the smartphone's Android OS settings soon? Because this is quite annoying.

      Thanks,
      Floris

      P.S.
      Why am I not allowed to open a topic in App-problems-bugs-and-other-issues ?

      Corjan Meijerink 1 Reply Last reply Reply Quote 0
      • Corjan Meijerink
        Corjan Meijerink administrator @Floris J last edited by

        @Floris-d you should be able to post there if you can post here.

        We haven’t introduced this option because you can simply change the app language directly from the app settings on Android (for sure the latest version) / iOS (for a long time already).

        The app supports English, Dutch, German, French, Spanish, Italian and Portugese

        Floris J 1 Reply Last reply Reply Quote 0
        • white.mouse
          white.mouse last edited by

          @Floris-d
          If you can not post for it says "forbidden" try refreshing the page. In my case it did help.

          met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

          1 Reply Last reply Reply Quote 0
          • Floris J
            Floris J @Corjan Meijerink last edited by Floris J

            @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

            Nick Carthew 1 Reply Last reply Reply Quote 0
            • Nick Carthew
              Nick Carthew RouteXperts Instructor @Floris J last edited by

              @Floris-d said in Can't change language settings:

              @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

              Open your account page by clicking your profile icon top right, then click Manage account. Scroll down for language.

              34559167-f480-4f32-8d24-84f47e1e4116-image.png

              Always willing to help if I can.
              Triumph Tiger 1200 XRT called Tina.
              MRA Navigation Next and SilverFox B8J bar buttons.
              Quadlock wireless mount for IPhone 11.
              Cardo Scala Packtalk Bold.
              TomTom Rider 500. (In the cupboard now)

              Floris J 1 Reply Last reply Reply Quote 0
              • Floris J
                Floris J @Nick Carthew last edited by

                @Nick-Carthew I had already set my language to Dutch (Nederlands) over there in My Account, but that does not change the app settings to Dutch. The apps en navigation voice are still in English.

                Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                • Marinus van Deudekom
                  Marinus van Deudekom RouteXperts @Floris J last edited by

                  @Floris-d Floris dus you change that in your account for the web planner of in the next app.
                  The last one should be the one to change you settings

                  Honda Goldwing GL1500,
                  Honda Silverwing GL 650
                  DMD2 T865X 8 inch Android tablet using MRA next for navigation
                  Garmin XT (almost in the cupboard)
                  Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                  Floris J 1 Reply Last reply Reply Quote 0
                  • Floris J
                    Floris J @Marinus van Deudekom last edited by

                    @Marinus-van-Deudekom

                    Screenshot_20240831_175159.jpg

                    Just like Nick showed above.

                    From the app itself to My account > Manage account.

                    As you can see I had set it to Dutch already, but the language of the app doesn't switch to Dutch.

                    Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                    • Marinus van Deudekom
                      Marinus van Deudekom RouteXperts @Floris J last edited by

                      @Floris-J you did everything ok.
                      Maybe shut down the app and clear the cache

                      Honda Goldwing GL1500,
                      Honda Silverwing GL 650
                      DMD2 T865X 8 inch Android tablet using MRA next for navigation
                      Garmin XT (almost in the cupboard)
                      Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                      Floris J 1 Reply Last reply Reply Quote 0
                      • Floris J
                        Floris J @Marinus van Deudekom last edited by

                        @Marinus-van-Deudekom Tried that and also an uninstall / install, but it stays English.

                        Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                        • Marinus van Deudekom
                          Marinus van Deudekom RouteXperts @Floris J last edited by

                          @Floris-J witch phone do you use

                          Honda Goldwing GL1500,
                          Honda Silverwing GL 650
                          DMD2 T865X 8 inch Android tablet using MRA next for navigation
                          Garmin XT (almost in the cupboard)
                          Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                          Floris J 1 Reply Last reply Reply Quote 0
                          • Floris J
                            Floris J @Marinus van Deudekom last edited by

                            @Marinus-van-Deudekom Samsung Galaxy S23.

                            When I set my phone in Android settings to Dutch, the app is also in Dutch.
                            Back to English it's in English again.

                            Marinus van Deudekom 1 Reply Last reply Reply Quote 0
                            • Marinus van Deudekom
                              Marinus van Deudekom RouteXperts @Floris J last edited by

                              @Floris-J beats me Floris.maybe contact @Corjan-Meijerink for help. Ik weet het echt niet meer

                              Honda Goldwing GL1500,
                              Honda Silverwing GL 650
                              DMD2 T865X 8 inch Android tablet using MRA next for navigation
                              Garmin XT (almost in the cupboard)
                              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                              1 Reply Last reply Reply Quote 1
                              • Corjan Meijerink
                                Corjan Meijerink administrator last edited by

                                @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                                This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                                Marinus van Deudekom Floris J 2 Replies Last reply Reply Quote 2
                                • Marinus van Deudekom
                                  Marinus van Deudekom RouteXperts @Corjan Meijerink last edited by

                                  @Corjan-Meijerink thnkx for that cristal clear answer

                                  Honda Goldwing GL1500,
                                  Honda Silverwing GL 650
                                  DMD2 T865X 8 inch Android tablet using MRA next for navigation
                                  Garmin XT (almost in the cupboard)
                                  Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                                  1 Reply Last reply Reply Quote 0
                                  • Dirk Kevin K.
                                    Dirk Kevin K. last edited by

                                    Good morning in the morning 😊

                                    here the same Problem, some settings (language, units of measurement, travel mode) are not taken into account in the app.
                                    Not important for me as I only tested it.

                                    On Web Ok
                                    6ACBEA08-6BE4-40F9-A7BF-DB672935ADFA2024-09-01_09-59-40_530.jpeg

                                    In App not Ok
                                    DB5FCE30-3C16-4368-91AA-86D1BC5745932024-09-01_10-02-03_824.jpeg

                                    iPhone 15 Pro (iOS 18.3.1)

                                    iPad Pro (iPadOS 18.3.1)

                                    MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                    Honda NC750S DCT / Carpuride W502 / Garmin XT
                                    BMW F800R / Carpuride W702B / Navigator VI
                                    SENA 50S / Cardo Packtalk Edge

                                    Corjan Meijerink 1 Reply Last reply Reply Quote 0
                                    • Corjan Meijerink
                                      Corjan Meijerink administrator @Dirk Kevin K. last edited by

                                      @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                      Language of the app can be changed on the OS itself

                                      Dirk Kevin K. Corjan Meijerink 2 Replies Last reply Reply Quote 0
                                      • Dirk Kevin K.
                                        Dirk Kevin K. @Corjan Meijerink last edited by

                                        @Corjan-Meijerink Sure?

                                        Measurement Yes
                                        Language No 😧

                                        Logout / Reboot / App Start / LogIn . . .

                                        068410DF-0852-4706-BE7D-DD5C984622A72024-09-01_12-12-54_136.jpeg

                                        iPhone 15 Pro (iOS 18.3.1)

                                        iPad Pro (iPadOS 18.3.1)

                                        MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                        Honda NC750S DCT / Carpuride W502 / Garmin XT
                                        BMW F800R / Carpuride W702B / Navigator VI
                                        SENA 50S / Cardo Packtalk Edge

                                        1 Reply Last reply Reply Quote 0
                                        • Corjan Meijerink
                                          Corjan Meijerink administrator @Corjan Meijerink last edited by

                                          @Corjan-Meijerink said in Can't change language settings:

                                          Language of the app can be changed on the OS itself

                                          Language indeed not - that is determined by the OS.
                                          I'll see if I can add a settings for that.

                                          Floris J 1 Reply Last reply Reply Quote 2
                                          • Floris J
                                            Floris J @Corjan Meijerink last edited by

                                            @Corjan-Meijerink Daar had ik ook al gekeken, maar de MyRouteApp ondersteunt dit niet want hij staat niet in het lijstje.

                                            Dirk Kevin K. 1 Reply Last reply Reply Quote 0
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