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Can't change language settings

Scheduled Pinned Locked Moved [App] Suggestions and Discussion
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  • Floris Jundefined Offline
    Floris Jundefined Offline
    Floris J
    wrote on last edited by Floris J
    #1

    Hello, I've just purchased lifetime routeplanner Gold and Next navigation, but now I found out I can't set the language myself in the Android App nor choose the language for the voice instructions? It seems at the moment it automatically takes the language setting of the smartphone. I've set my Android smartphone to English, but because I'm Dutch I would prefer to have the app and the spoken instructions in Dutch.

    Can we please get the possibility to choose our own language independent of the smartphone's Android OS settings soon? Because this is quite annoying.

    Thanks,
    Floris

    P.S.
    Why am I not allowed to open a topic in App-problems-bugs-and-other-issues ?

    Corjan Meijerinkundefined 1 Reply Last reply
    0
    • Floris Jundefined Floris J

      Hello, I've just purchased lifetime routeplanner Gold and Next navigation, but now I found out I can't set the language myself in the Android App nor choose the language for the voice instructions? It seems at the moment it automatically takes the language setting of the smartphone. I've set my Android smartphone to English, but because I'm Dutch I would prefer to have the app and the spoken instructions in Dutch.

      Can we please get the possibility to choose our own language independent of the smartphone's Android OS settings soon? Because this is quite annoying.

      Thanks,
      Floris

      P.S.
      Why am I not allowed to open a topic in App-problems-bugs-and-other-issues ?

      Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      administrator
      wrote on last edited by
      #2

      @Floris-d you should be able to post there if you can post here.

      We haven’t introduced this option because you can simply change the app language directly from the app settings on Android (for sure the latest version) / iOS (for a long time already).

      The app supports English, Dutch, German, French, Spanish, Italian and Portugese

      Floris Jundefined 1 Reply Last reply
      0
      • white.mouseundefined Offline
        white.mouseundefined Offline
        white.mouse
        wrote on last edited by
        #3

        @Floris-d
        If you can not post for it says "forbidden" try refreshing the page. In my case it did help.

        met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

        1 Reply Last reply
        0
        • Corjan Meijerinkundefined Corjan Meijerink

          @Floris-d you should be able to post there if you can post here.

          We haven’t introduced this option because you can simply change the app language directly from the app settings on Android (for sure the latest version) / iOS (for a long time already).

          The app supports English, Dutch, German, French, Spanish, Italian and Portugese

          Floris Jundefined Offline
          Floris Jundefined Offline
          Floris J
          wrote on last edited by Floris J
          #4

          @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

          Nick Carthewundefined 1 Reply Last reply
          0
          • Floris Jundefined Floris J

            @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

            Nick Carthewundefined Offline
            Nick Carthewundefined Offline
            Nick Carthew
            RouteXperts Instructor
            wrote on last edited by
            #5

            @Floris-d said in Can't change language settings:

            @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

            Open your account page by clicking your profile icon top right, then click Manage account. Scroll down for language.

            34559167-f480-4f32-8d24-84f47e1e4116-image.png

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            Floris Jundefined 1 Reply Last reply
            0
            • Nick Carthewundefined Nick Carthew

              @Floris-d said in Can't change language settings:

              @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

              Open your account page by clicking your profile icon top right, then click Manage account. Scroll down for language.

              34559167-f480-4f32-8d24-84f47e1e4116-image.png

              Floris Jundefined Offline
              Floris Jundefined Offline
              Floris J
              wrote on last edited by
              #6

              @Nick-Carthew I had already set my language to Dutch (Nederlands) over there in My Account, but that does not change the app settings to Dutch. The apps en navigation voice are still in English.

              Marinus van Deudekomundefined 1 Reply Last reply
              0
              • Floris Jundefined Floris J

                @Nick-Carthew I had already set my language to Dutch (Nederlands) over there in My Account, but that does not change the app settings to Dutch. The apps en navigation voice are still in English.

                Marinus van Deudekomundefined Offline
                Marinus van Deudekomundefined Offline
                Marinus van Deudekom
                RouteXperts
                wrote on last edited by
                #7

                @Floris-d Floris dus you change that in your account for the web planner of in the next app.
                The last one should be the one to change you settings

                Honda Goldwing GL1500,
                Honda Silverwing GL 650
                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                Garmin XT (almost in the cupboard)
                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                Floris Jundefined 1 Reply Last reply
                0
                • Marinus van Deudekomundefined Marinus van Deudekom

                  @Floris-d Floris dus you change that in your account for the web planner of in the next app.
                  The last one should be the one to change you settings

                  Floris Jundefined Offline
                  Floris Jundefined Offline
                  Floris J
                  wrote on last edited by
                  #8

                  @Marinus-van-Deudekom

                  Screenshot_20240831_175159.jpg

                  Just like Nick showed above.

                  From the app itself to My account > Manage account.

                  As you can see I had set it to Dutch already, but the language of the app doesn't switch to Dutch.

                  Marinus van Deudekomundefined 1 Reply Last reply
                  0
                  • Floris Jundefined Floris J

                    @Marinus-van-Deudekom

                    Screenshot_20240831_175159.jpg

                    Just like Nick showed above.

                    From the app itself to My account > Manage account.

                    As you can see I had set it to Dutch already, but the language of the app doesn't switch to Dutch.

                    Marinus van Deudekomundefined Offline
                    Marinus van Deudekomundefined Offline
                    Marinus van Deudekom
                    RouteXperts
                    wrote on last edited by
                    #9

                    @Floris-J you did everything ok.
                    Maybe shut down the app and clear the cache

                    Honda Goldwing GL1500,
                    Honda Silverwing GL 650
                    DMD2 T865X 8 inch Android tablet using MRA next for navigation
                    Garmin XT (almost in the cupboard)
                    Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                    Floris Jundefined 1 Reply Last reply
                    0
                    • Marinus van Deudekomundefined Marinus van Deudekom

                      @Floris-J you did everything ok.
                      Maybe shut down the app and clear the cache

                      Floris Jundefined Offline
                      Floris Jundefined Offline
                      Floris J
                      wrote on last edited by
                      #10

                      @Marinus-van-Deudekom Tried that and also an uninstall / install, but it stays English.

                      Marinus van Deudekomundefined 1 Reply Last reply
                      0
                      • Floris Jundefined Floris J

                        @Marinus-van-Deudekom Tried that and also an uninstall / install, but it stays English.

                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekom
                        RouteXperts
                        wrote on last edited by
                        #11

                        @Floris-J witch phone do you use

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT (almost in the cupboard)
                        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                        Floris Jundefined 1 Reply Last reply
                        0
                        • Marinus van Deudekomundefined Marinus van Deudekom

                          @Floris-J witch phone do you use

                          Floris Jundefined Offline
                          Floris Jundefined Offline
                          Floris J
                          wrote on last edited by
                          #12

                          @Marinus-van-Deudekom Samsung Galaxy S23.

                          When I set my phone in Android settings to Dutch, the app is also in Dutch.
                          Back to English it's in English again.

                          Marinus van Deudekomundefined 1 Reply Last reply
                          0
                          • Floris Jundefined Floris J

                            @Marinus-van-Deudekom Samsung Galaxy S23.

                            When I set my phone in Android settings to Dutch, the app is also in Dutch.
                            Back to English it's in English again.

                            Marinus van Deudekomundefined Offline
                            Marinus van Deudekomundefined Offline
                            Marinus van Deudekom
                            RouteXperts
                            wrote on last edited by
                            #13

                            @Floris-J beats me Floris.maybe contact @Corjan-Meijerink for help. Ik weet het echt niet meer

                            Honda Goldwing GL1500,
                            Honda Silverwing GL 650
                            DMD2 T865X 8 inch Android tablet using MRA next for navigation
                            Garmin XT (almost in the cupboard)
                            Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                            1 Reply Last reply
                            1
                            • Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #14

                              @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                              This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                              Marinus van Deudekomundefined Floris Jundefined 2 Replies Last reply
                              2
                              • Corjan Meijerinkundefined Corjan Meijerink

                                @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                                This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                                Marinus van Deudekomundefined Offline
                                Marinus van Deudekomundefined Offline
                                Marinus van Deudekom
                                RouteXperts
                                wrote on last edited by
                                #15

                                @Corjan-Meijerink thnkx for that cristal clear answer

                                Honda Goldwing GL1500,
                                Honda Silverwing GL 650
                                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                                Garmin XT (almost in the cupboard)
                                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                                1 Reply Last reply
                                0
                                • Dirk Kevin K.undefined Offline
                                  Dirk Kevin K.undefined Offline
                                  Dirk Kevin K.
                                  wrote on last edited by
                                  #16

                                  Good morning in the morning 😊

                                  here the same Problem, some settings (language, units of measurement, travel mode) are not taken into account in the app.
                                  Not important for me as I only tested it.

                                  On Web Ok
                                  6ACBEA08-6BE4-40F9-A7BF-DB672935ADFA2024-09-01_09-59-40_530.jpeg

                                  In App not Ok
                                  DB5FCE30-3C16-4368-91AA-86D1BC5745932024-09-01_10-02-03_824.jpeg

                                  iPhone 15 Pro (iOS 18.4.1)

                                  iPad Pro (iPadOS 18.4.1)

                                  MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                  Honda NC750S DCT / Carpuride W502 / Garmin XT
                                  BMW F800R / Carpuride W702B / Navigator VI
                                  SENA 50S / Cardo Packtalk Edge

                                  Corjan Meijerinkundefined 1 Reply Last reply
                                  0
                                  • Dirk Kevin K.undefined Dirk Kevin K.

                                    Good morning in the morning 😊

                                    here the same Problem, some settings (language, units of measurement, travel mode) are not taken into account in the app.
                                    Not important for me as I only tested it.

                                    On Web Ok
                                    6ACBEA08-6BE4-40F9-A7BF-DB672935ADFA2024-09-01_09-59-40_530.jpeg

                                    In App not Ok
                                    DB5FCE30-3C16-4368-91AA-86D1BC5745932024-09-01_10-02-03_824.jpeg

                                    Corjan Meijerinkundefined Offline
                                    Corjan Meijerinkundefined Offline
                                    Corjan Meijerink
                                    administrator
                                    wrote on last edited by
                                    #17

                                    @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                    Language of the app can be changed on the OS itself

                                    Dirk Kevin K.undefined Corjan Meijerinkundefined 2 Replies Last reply
                                    0
                                    • Corjan Meijerinkundefined Corjan Meijerink

                                      @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                      Language of the app can be changed on the OS itself

                                      Dirk Kevin K.undefined Offline
                                      Dirk Kevin K.undefined Offline
                                      Dirk Kevin K.
                                      wrote on last edited by
                                      #18

                                      @Corjan-Meijerink Sure?

                                      Measurement Yes
                                      Language No 😧

                                      Logout / Reboot / App Start / LogIn . . .

                                      068410DF-0852-4706-BE7D-DD5C984622A72024-09-01_12-12-54_136.jpeg

                                      iPhone 15 Pro (iOS 18.4.1)

                                      iPad Pro (iPadOS 18.4.1)

                                      MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                      Honda NC750S DCT / Carpuride W502 / Garmin XT
                                      BMW F800R / Carpuride W702B / Navigator VI
                                      SENA 50S / Cardo Packtalk Edge

                                      1 Reply Last reply
                                      0
                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                        Language of the app can be changed on the OS itself

                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerink
                                        administrator
                                        wrote on last edited by
                                        #19

                                        @Corjan-Meijerink said in Can't change language settings:

                                        Language of the app can be changed on the OS itself

                                        Language indeed not - that is determined by the OS.
                                        I'll see if I can add a settings for that.

                                        Floris Jundefined 1 Reply Last reply
                                        2
                                        • Corjan Meijerinkundefined Corjan Meijerink

                                          @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                                          This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                                          Floris Jundefined Offline
                                          Floris Jundefined Offline
                                          Floris J
                                          wrote on last edited by
                                          #20

                                          @Corjan-Meijerink Daar had ik ook al gekeken, maar de MyRouteApp ondersteunt dit niet want hij staat niet in het lijstje.

                                          Dirk Kevin K.undefined 1 Reply Last reply
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