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Can't change language settings

Scheduled Pinned Locked Moved [App] Suggestions and Discussion
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  • Floris Jundefined Floris J

    Hello, I've just purchased lifetime routeplanner Gold and Next navigation, but now I found out I can't set the language myself in the Android App nor choose the language for the voice instructions? It seems at the moment it automatically takes the language setting of the smartphone. I've set my Android smartphone to English, but because I'm Dutch I would prefer to have the app and the spoken instructions in Dutch.

    Can we please get the possibility to choose our own language independent of the smartphone's Android OS settings soon? Because this is quite annoying.

    Thanks,
    Floris

    P.S.
    Why am I not allowed to open a topic in App-problems-bugs-and-other-issues ?

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    administrator
    wrote on last edited by
    #2

    @Floris-d you should be able to post there if you can post here.

    We haven’t introduced this option because you can simply change the app language directly from the app settings on Android (for sure the latest version) / iOS (for a long time already).

    The app supports English, Dutch, German, French, Spanish, Italian and Portugese

    Floris Jundefined 1 Reply Last reply
    0
    • white.mouseundefined Offline
      white.mouseundefined Offline
      white.mouse
      wrote on last edited by
      #3

      @Floris-d
      If you can not post for it says "forbidden" try refreshing the page. In my case it did help.

      met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

      1 Reply Last reply
      0
      • Corjan Meijerinkundefined Corjan Meijerink

        @Floris-d you should be able to post there if you can post here.

        We haven’t introduced this option because you can simply change the app language directly from the app settings on Android (for sure the latest version) / iOS (for a long time already).

        The app supports English, Dutch, German, French, Spanish, Italian and Portugese

        Floris Jundefined Offline
        Floris Jundefined Offline
        Floris J
        wrote on last edited by Floris J
        #4

        @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

        Nick Carthewundefined 1 Reply Last reply
        0
        • Floris Jundefined Floris J

          @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

          Nick Carthewundefined Offline
          Nick Carthewundefined Offline
          Nick Carthew
          RouteXperts Instructor
          wrote on last edited by
          #5

          @Floris-d said in Can't change language settings:

          @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

          Open your account page by clicking your profile icon top right, then click Manage account. Scroll down for language.

          34559167-f480-4f32-8d24-84f47e1e4116-image.png

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          Floris Jundefined 1 Reply Last reply
          0
          • Nick Carthewundefined Nick Carthew

            @Floris-d said in Can't change language settings:

            @Corjan-Meijerink Can you please point out to me where I can find this setting to change the language in the Android app? I've been searching everywhere but I can't find it. Thanks.

            Open your account page by clicking your profile icon top right, then click Manage account. Scroll down for language.

            34559167-f480-4f32-8d24-84f47e1e4116-image.png

            Floris Jundefined Offline
            Floris Jundefined Offline
            Floris J
            wrote on last edited by
            #6

            @Nick-Carthew I had already set my language to Dutch (Nederlands) over there in My Account, but that does not change the app settings to Dutch. The apps en navigation voice are still in English.

            Marinus van Deudekomundefined 1 Reply Last reply
            0
            • Floris Jundefined Floris J

              @Nick-Carthew I had already set my language to Dutch (Nederlands) over there in My Account, but that does not change the app settings to Dutch. The apps en navigation voice are still in English.

              Marinus van Deudekomundefined Offline
              Marinus van Deudekomundefined Offline
              Marinus van Deudekom
              RouteXperts
              wrote on last edited by
              #7

              @Floris-d Floris dus you change that in your account for the web planner of in the next app.
              The last one should be the one to change you settings

              Honda Goldwing GL1500,
              Honda Silverwing GL 650
              DMD2 T865X 8 inch Android tablet using MRA next for navigation
              Garmin XT (almost in the cupboard)
              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

              Floris Jundefined 1 Reply Last reply
              0
              • Marinus van Deudekomundefined Marinus van Deudekom

                @Floris-d Floris dus you change that in your account for the web planner of in the next app.
                The last one should be the one to change you settings

                Floris Jundefined Offline
                Floris Jundefined Offline
                Floris J
                wrote on last edited by
                #8

                @Marinus-van-Deudekom

                Screenshot_20240831_175159.jpg

                Just like Nick showed above.

                From the app itself to My account > Manage account.

                As you can see I had set it to Dutch already, but the language of the app doesn't switch to Dutch.

                Marinus van Deudekomundefined 1 Reply Last reply
                0
                • Floris Jundefined Floris J

                  @Marinus-van-Deudekom

                  Screenshot_20240831_175159.jpg

                  Just like Nick showed above.

                  From the app itself to My account > Manage account.

                  As you can see I had set it to Dutch already, but the language of the app doesn't switch to Dutch.

                  Marinus van Deudekomundefined Offline
                  Marinus van Deudekomundefined Offline
                  Marinus van Deudekom
                  RouteXperts
                  wrote on last edited by
                  #9

                  @Floris-J you did everything ok.
                  Maybe shut down the app and clear the cache

                  Honda Goldwing GL1500,
                  Honda Silverwing GL 650
                  DMD2 T865X 8 inch Android tablet using MRA next for navigation
                  Garmin XT (almost in the cupboard)
                  Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                  Floris Jundefined 1 Reply Last reply
                  0
                  • Marinus van Deudekomundefined Marinus van Deudekom

                    @Floris-J you did everything ok.
                    Maybe shut down the app and clear the cache

                    Floris Jundefined Offline
                    Floris Jundefined Offline
                    Floris J
                    wrote on last edited by
                    #10

                    @Marinus-van-Deudekom Tried that and also an uninstall / install, but it stays English.

                    Marinus van Deudekomundefined 1 Reply Last reply
                    0
                    • Floris Jundefined Floris J

                      @Marinus-van-Deudekom Tried that and also an uninstall / install, but it stays English.

                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekom
                      RouteXperts
                      wrote on last edited by
                      #11

                      @Floris-J witch phone do you use

                      Honda Goldwing GL1500,
                      Honda Silverwing GL 650
                      DMD2 T865X 8 inch Android tablet using MRA next for navigation
                      Garmin XT (almost in the cupboard)
                      Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                      Floris Jundefined 1 Reply Last reply
                      0
                      • Marinus van Deudekomundefined Marinus van Deudekom

                        @Floris-J witch phone do you use

                        Floris Jundefined Offline
                        Floris Jundefined Offline
                        Floris J
                        wrote on last edited by
                        #12

                        @Marinus-van-Deudekom Samsung Galaxy S23.

                        When I set my phone in Android settings to Dutch, the app is also in Dutch.
                        Back to English it's in English again.

                        Marinus van Deudekomundefined 1 Reply Last reply
                        0
                        • Floris Jundefined Floris J

                          @Marinus-van-Deudekom Samsung Galaxy S23.

                          When I set my phone in Android settings to Dutch, the app is also in Dutch.
                          Back to English it's in English again.

                          Marinus van Deudekomundefined Offline
                          Marinus van Deudekomundefined Offline
                          Marinus van Deudekom
                          RouteXperts
                          wrote on last edited by
                          #13

                          @Floris-J beats me Floris.maybe contact @Corjan-Meijerink for help. Ik weet het echt niet meer

                          Honda Goldwing GL1500,
                          Honda Silverwing GL 650
                          DMD2 T865X 8 inch Android tablet using MRA next for navigation
                          Garmin XT (almost in the cupboard)
                          Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                          1 Reply Last reply
                          1
                          • Corjan Meijerinkundefined Offline
                            Corjan Meijerinkundefined Offline
                            Corjan Meijerink
                            administrator
                            wrote on last edited by
                            #14

                            @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                            This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                            Marinus van Deudekomundefined Floris Jundefined 2 Replies Last reply
                            2
                            • Corjan Meijerinkundefined Corjan Meijerink

                              @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                              This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                              Marinus van Deudekomundefined Offline
                              Marinus van Deudekomundefined Offline
                              Marinus van Deudekom
                              RouteXperts
                              wrote on last edited by
                              #15

                              @Corjan-Meijerink thnkx for that cristal clear answer

                              Honda Goldwing GL1500,
                              Honda Silverwing GL 650
                              DMD2 T865X 8 inch Android tablet using MRA next for navigation
                              Garmin XT (almost in the cupboard)
                              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                              1 Reply Last reply
                              0
                              • Dirk Kevin K.undefined Offline
                                Dirk Kevin K.undefined Offline
                                Dirk Kevin K.
                                wrote on last edited by
                                #16

                                Good morning in the morning 😊

                                here the same Problem, some settings (language, units of measurement, travel mode) are not taken into account in the app.
                                Not important for me as I only tested it.

                                On Web Ok
                                6ACBEA08-6BE4-40F9-A7BF-DB672935ADFA2024-09-01_09-59-40_530.jpeg

                                In App not Ok
                                DB5FCE30-3C16-4368-91AA-86D1BC5745932024-09-01_10-02-03_824.jpeg

                                iPhone 15 Pro (iOS 18.4.1)

                                iPad Pro (iPadOS 18.4.1)

                                MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                Honda NC750S DCT / Carpuride W502 / Garmin XT
                                BMW F800R / Carpuride W702B / Navigator VI
                                SENA 50S / Cardo Packtalk Edge

                                Corjan Meijerinkundefined 1 Reply Last reply
                                0
                                • Dirk Kevin K.undefined Dirk Kevin K.

                                  Good morning in the morning 😊

                                  here the same Problem, some settings (language, units of measurement, travel mode) are not taken into account in the app.
                                  Not important for me as I only tested it.

                                  On Web Ok
                                  6ACBEA08-6BE4-40F9-A7BF-DB672935ADFA2024-09-01_09-59-40_530.jpeg

                                  In App not Ok
                                  DB5FCE30-3C16-4368-91AA-86D1BC5745932024-09-01_10-02-03_824.jpeg

                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerink
                                  administrator
                                  wrote on last edited by
                                  #17

                                  @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                  Language of the app can be changed on the OS itself

                                  Dirk Kevin K.undefined Corjan Meijerinkundefined 2 Replies Last reply
                                  0
                                  • Corjan Meijerinkundefined Corjan Meijerink

                                    @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                    Language of the app can be changed on the OS itself

                                    Dirk Kevin K.undefined Offline
                                    Dirk Kevin K.undefined Offline
                                    Dirk Kevin K.
                                    wrote on last edited by
                                    #18

                                    @Corjan-Meijerink Sure?

                                    Measurement Yes
                                    Language No 😧

                                    Logout / Reboot / App Start / LogIn . . .

                                    068410DF-0852-4706-BE7D-DD5C984622A72024-09-01_12-12-54_136.jpeg

                                    iPhone 15 Pro (iOS 18.4.1)

                                    iPad Pro (iPadOS 18.4.1)

                                    MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                    Honda NC750S DCT / Carpuride W502 / Garmin XT
                                    BMW F800R / Carpuride W702B / Navigator VI
                                    SENA 50S / Cardo Packtalk Edge

                                    1 Reply Last reply
                                    0
                                    • Corjan Meijerinkundefined Corjan Meijerink

                                      @Dirk-Kevin-K initially when logging in, the settings are synced. TravelMode / distance notation can be altered in the app regardless of the website.

                                      Language of the app can be changed on the OS itself

                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerink
                                      administrator
                                      wrote on last edited by
                                      #19

                                      @Corjan-Meijerink said in Can't change language settings:

                                      Language of the app can be changed on the OS itself

                                      Language indeed not - that is determined by the OS.
                                      I'll see if I can add a settings for that.

                                      Floris Jundefined 1 Reply Last reply
                                      2
                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        @Nick-Carthew @Marinus-van-Deudekom No that's not what I meant for sure!

                                        This is what I meant: https://support.google.com/android/answer/12395118?hl=en

                                        Floris Jundefined Offline
                                        Floris Jundefined Offline
                                        Floris J
                                        wrote on last edited by
                                        #20

                                        @Corjan-Meijerink Daar had ik ook al gekeken, maar de MyRouteApp ondersteunt dit niet want hij staat niet in het lijstje.

                                        Dirk Kevin K.undefined 1 Reply Last reply
                                        0
                                        • Floris Jundefined Floris J

                                          @Corjan-Meijerink Daar had ik ook al gekeken, maar de MyRouteApp ondersteunt dit niet want hij staat niet in het lijstje.

                                          Dirk Kevin K.undefined Offline
                                          Dirk Kevin K.undefined Offline
                                          Dirk Kevin K.
                                          wrote on last edited by
                                          #21

                                          @Floris-J
                                          If you haven't found the voice prompt setting yet. 😌

                                          AC0310BD-198A-425E-96DD-D1350BC7C4732024-09-01_12-49-04_033.jpeg

                                          iPhone 15 Pro (iOS 18.4.1)

                                          iPad Pro (iPadOS 18.4.1)

                                          MyRoute-APP (4.3.8 - 386), All-Lifetime)
                                          Honda NC750S DCT / Carpuride W502 / Garmin XT
                                          BMW F800R / Carpuride W702B / Navigator VI
                                          SENA 50S / Cardo Packtalk Edge

                                          Floris Jundefined 1 Reply Last reply
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