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  4. Stuck on "account" screen in MyRoute-app

Stuck on "account" screen in MyRoute-app

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Paul Palsundefined Offline
    Paul Palsundefined Offline
    Paul Pals
    wrote on last edited by
    #9

    I've the same problem with my Android phone.

    I clearing cache and data from the Android App setting.

    Reinstall the app several times but nothing help.

    1 Reply Last reply
    0
    • Corjan Meijerinkundefined Online
      Corjan Meijerinkundefined Online
      Corjan Meijerink
      Developer
      wrote on last edited by
      #10

      Can confirm this issue will be fixed in the first update that will be released very soon this week! πŸ™‚

      1 Reply Last reply
      1
      • Willem Nasundefined Offline
        Willem Nasundefined Offline
        Willem Nas
        wrote on last edited by
        #11

        Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

        Con Hennekensundefined 1 Reply Last reply
        0
        • Willem Nasundefined Willem Nas

          Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

          Con Hennekensundefined Offline
          Con Hennekensundefined Offline
          Con Hennekens
          Alpha tester
          wrote on last edited by
          #12

          @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
          https://www.myrouteapp.com/account

          0a3c6767-465b-4262-b081-07d48373f1cd-image.png

          I am just an enthusiastic MRA user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

          Hans Mesterundefined Willem Nasundefined 2 Replies Last reply
          0
          • Lynchy67undefined Lynchy67

            @Con-Hennekens

            Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
            I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

            Once I go to the Account Page I am locked into it and the only thing I can do is close it.

            Account Page.jpg

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #13

            @Lynchy67 said in Stuck on "account" screen in MyRoute-app:

            I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

            I don't think you can do anything wrong to cause this. Don't blame yourself πŸ˜‰

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            1 Reply Last reply
            0
            • Con Hennekensundefined Con Hennekens

              @Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?

              Hans Mesterundefined Offline
              Hans Mesterundefined Offline
              Hans Mester
              wrote on last edited by
              #14

              @Con-Hennekens I have MI10lite 5G, have done that already but nothing. I have for all the apps a lifetime licence.

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              0
              • Con Hennekensundefined Con Hennekens

                @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                https://www.myrouteapp.com/account

                0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                Hans Mesterundefined Offline
                Hans Mesterundefined Offline
                Hans Mester
                wrote on last edited by
                #15

                @Con-Hennekens Ik heb ook lifetime licencie voor beide programma's maar komt ook met de vraag om licentie te kopen, maar dat komt denk ik omdat de inlog niet goed verloopt

                1 Reply Last reply
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                • Corjan Meijerinkundefined Online
                  Corjan Meijerinkundefined Online
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #16

                  Fix on the way! πŸ™‚

                  TerWalleundefined 1 Reply Last reply
                  1
                  • Corjan Meijerinkundefined Corjan Meijerink

                    Fix on the way! πŸ™‚

                    TerWalleundefined Offline
                    TerWalleundefined Offline
                    TerWalle
                    wrote on last edited by
                    #17

                    @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                    Dave J 0undefined Paul Palsundefined 2 Replies Last reply
                    0
                    • TerWalleundefined TerWalle

                      @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                      Dave J 0undefined Offline
                      Dave J 0undefined Offline
                      Dave J 0
                      Valued contributor
                      wrote on last edited by
                      #18

                      @TerWalle @Corjan-Meijerink same problem with me on iOS. After the log in screen, I then receive another screen saying that there is a problem with a sign out option. I can access my routes and edit them but have no account or settings options.

                      Kind Regards. Help where I can.
                      Ducati Multistrada V4 Rally
                      iPhone 15 Pro
                      Chigee AIO-5 Play
                      Google Pixel 6 Pro - mounted on SP Connect Plus
                      Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                      1 Reply Last reply
                      0
                      • TerWalleundefined TerWalle

                        @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                        Paul Palsundefined Offline
                        Paul Palsundefined Offline
                        Paul Pals
                        wrote on last edited by
                        #19

                        @TerWalle The same for me, one phone IOS 12Pro and one rugged phone Hammer with Android 12

                        1 Reply Last reply
                        0
                        • Dave J 0undefined Offline
                          Dave J 0undefined Offline
                          Dave J 0
                          Valued contributor
                          wrote on last edited by
                          #20

                          @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                          Kind Regards. Help where I can.
                          Ducati Multistrada V4 Rally
                          iPhone 15 Pro
                          Chigee AIO-5 Play
                          Google Pixel 6 Pro - mounted on SP Connect Plus
                          Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                          Paul Palsundefined 1 Reply Last reply
                          1
                          • Hans Mesterundefined Offline
                            Hans Mesterundefined Offline
                            Hans Mester
                            wrote on last edited by
                            #21

                            My Android Play Store stil have 4.0.0

                            1 Reply Last reply
                            0
                            • Corjan Meijerinkundefined Online
                              Corjan Meijerinkundefined Online
                              Corjan Meijerink
                              Developer
                              wrote on last edited by Corjan Meijerink
                              #22

                              4.0.1 - 188 is the one that solves the issue!
                              It’s on the way and already available for iOS (Beta) (thanks @Dave-J-0 for confirming the fix) πŸ™‚

                              The public release always needs a bit more approval, should be there tomorrow! πŸ™‚

                              1 Reply Last reply
                              0
                              • Dave J 0undefined Dave J 0

                                @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                                Paul Palsundefined Offline
                                Paul Palsundefined Offline
                                Paul Pals
                                wrote on last edited by
                                #23

                                @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                                Corjan Meijerinkundefined 1 Reply Last reply
                                0
                                • Paul Palsundefined Paul Pals

                                  @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                                  Corjan Meijerinkundefined Online
                                  Corjan Meijerinkundefined Online
                                  Corjan Meijerink
                                  Developer
                                  wrote on last edited by
                                  #24

                                  @Paul-Pals can very well be! Regardless, the 4.0.1 update which will be available shortly will fix the issues

                                  1 Reply Last reply
                                  0
                                  • Con Hennekensundefined Con Hennekens

                                    @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                                    https://www.myrouteapp.com/account

                                    0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                                    Willem Nasundefined Offline
                                    Willem Nasundefined Offline
                                    Willem Nas
                                    wrote on last edited by
                                    #25

                                    @Con-Hennekens Jazeker.

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