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  4. Stuck on "account" screen in MyRoute-app

Stuck on "account" screen in MyRoute-app

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Hans Mesterundefined Hans Mester

    I have the same here on an Android phone.
    None of the buttons help. Reinstal, restart phone nothingScherm inlog Myrouteapp mobile.jpg

    Con Hennekensundefined Offline
    Con Hennekensundefined Offline
    Con Hennekens
    Alpha tester
    wrote on last edited by
    #5

    @Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

    Hans Mesterundefined 1 Reply Last reply
    0
    • Alex Van Vlerkenundefined Alex Van Vlerken

      I've installed the new MyRoute-app on my iPhone 12 mini with iOS 16.5.

      When I want to log in, I get stuck on the "Account" screen.
      230619 screen.png

      I can go to the myrouteapp.com via the right icon and I'm logged in there, but when I go to the app, I just see the account screen... I can't go back, but I can't log in either...

      Lynchy67undefined Offline
      Lynchy67undefined Offline
      Lynchy67
      Valued contributor
      wrote on last edited by Lynchy67
      #6

      @Alex-Van-Vlerken

      Exactly the same for me but on Android.
      I get locked into the Account Page.

      I can open the App sometimes but this is what I see.

      Screenshot_20230619_075242.jpeg

      And proof that I should have access.

      IMG_1068.jpeg

      You don’t stop riding when you get old, you get old when you stop riding.

      Con Hennekensundefined 1 Reply Last reply
      0
      • Lynchy67undefined Lynchy67

        @Alex-Van-Vlerken

        Exactly the same for me but on Android.
        I get locked into the Account Page.

        I can open the App sometimes but this is what I see.

        Screenshot_20230619_075242.jpeg

        And proof that I should have access.

        IMG_1068.jpeg

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        Alpha tester
        wrote on last edited by Con Hennekens
        #7

        @Lynchy67, Please try clearing cache en data from the Android App settings.
        This worked for you throughout the Beta test phase, didn't it?

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Lynchy67undefined 1 Reply Last reply
        0
        • Con Hennekensundefined Con Hennekens

          @Lynchy67, Please try clearing cache en data from the Android App settings.
          This worked for you throughout the Beta test phase, didn't it?

          Lynchy67undefined Offline
          Lynchy67undefined Offline
          Lynchy67
          Valued contributor
          wrote on last edited by Lynchy67
          #8

          @Con-Hennekens

          Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
          I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

          Once I go to the Account Page I am locked into it and the only thing I can do is close it.

          Account Page.jpg

          You don’t stop riding when you get old, you get old when you stop riding.

          Con Hennekensundefined 1 Reply Last reply
          0
          • Paul Palsundefined Offline
            Paul Palsundefined Offline
            Paul Pals
            wrote on last edited by
            #9

            I've the same problem with my Android phone.

            I clearing cache and data from the Android App setting.

            Reinstall the app several times but nothing help.

            1 Reply Last reply
            0
            • Corjan Meijerinkundefined Online
              Corjan Meijerinkundefined Online
              Corjan Meijerink
              Developer
              wrote on last edited by
              #10

              Can confirm this issue will be fixed in the first update that will be released very soon this week! πŸ™‚

              1 Reply Last reply
              1
              • Willem Nasundefined Offline
                Willem Nasundefined Offline
                Willem Nas
                wrote on last edited by
                #11

                Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

                Con Hennekensundefined 1 Reply Last reply
                0
                • Willem Nasundefined Willem Nas

                  Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #12

                  @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                  https://www.myrouteapp.com/account

                  0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                  Hans Mesterundefined Willem Nasundefined 2 Replies Last reply
                  0
                  • Lynchy67undefined Lynchy67

                    @Con-Hennekens

                    Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
                    I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

                    Once I go to the Account Page I am locked into it and the only thing I can do is close it.

                    Account Page.jpg

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    Alpha tester
                    wrote on last edited by
                    #13

                    @Lynchy67 said in Stuck on "account" screen in MyRoute-app:

                    I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

                    I don't think you can do anything wrong to cause this. Don't blame yourself πŸ˜‰

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • Con Hennekensundefined Con Hennekens

                      @Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?

                      Hans Mesterundefined Offline
                      Hans Mesterundefined Offline
                      Hans Mester
                      wrote on last edited by
                      #14

                      @Con-Hennekens I have MI10lite 5G, have done that already but nothing. I have for all the apps a lifetime licence.

                      1 Reply Last reply
                      0
                      • Con Hennekensundefined Con Hennekens

                        @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                        https://www.myrouteapp.com/account

                        0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                        Hans Mesterundefined Offline
                        Hans Mesterundefined Offline
                        Hans Mester
                        wrote on last edited by
                        #15

                        @Con-Hennekens Ik heb ook lifetime licencie voor beide programma's maar komt ook met de vraag om licentie te kopen, maar dat komt denk ik omdat de inlog niet goed verloopt

                        1 Reply Last reply
                        0
                        • Corjan Meijerinkundefined Online
                          Corjan Meijerinkundefined Online
                          Corjan Meijerink
                          Developer
                          wrote on last edited by
                          #16

                          Fix on the way! πŸ™‚

                          TerWalleundefined 1 Reply Last reply
                          1
                          • Corjan Meijerinkundefined Corjan Meijerink

                            Fix on the way! πŸ™‚

                            TerWalleundefined Offline
                            TerWalleundefined Offline
                            TerWalle
                            wrote on last edited by
                            #17

                            @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                            Dave J 0undefined Paul Palsundefined 2 Replies Last reply
                            0
                            • TerWalleundefined TerWalle

                              @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                              Dave J 0undefined Offline
                              Dave J 0undefined Offline
                              Dave J 0
                              Valued contributor
                              wrote on last edited by
                              #18

                              @TerWalle @Corjan-Meijerink same problem with me on iOS. After the log in screen, I then receive another screen saying that there is a problem with a sign out option. I can access my routes and edit them but have no account or settings options.

                              Kind Regards. Help where I can.
                              Ducati Multistrada V4 Rally
                              iPhone 15 Pro
                              Chigee AIO-5 Play
                              Google Pixel 6 Pro - mounted on SP Connect Plus
                              Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                              1 Reply Last reply
                              0
                              • TerWalleundefined TerWalle

                                @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                                Paul Palsundefined Offline
                                Paul Palsundefined Offline
                                Paul Pals
                                wrote on last edited by
                                #19

                                @TerWalle The same for me, one phone IOS 12Pro and one rugged phone Hammer with Android 12

                                1 Reply Last reply
                                0
                                • Dave J 0undefined Offline
                                  Dave J 0undefined Offline
                                  Dave J 0
                                  Valued contributor
                                  wrote on last edited by
                                  #20

                                  @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                                  Kind Regards. Help where I can.
                                  Ducati Multistrada V4 Rally
                                  iPhone 15 Pro
                                  Chigee AIO-5 Play
                                  Google Pixel 6 Pro - mounted on SP Connect Plus
                                  Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                                  Paul Palsundefined 1 Reply Last reply
                                  1
                                  • Hans Mesterundefined Offline
                                    Hans Mesterundefined Offline
                                    Hans Mester
                                    wrote on last edited by
                                    #21

                                    My Android Play Store stil have 4.0.0

                                    1 Reply Last reply
                                    0
                                    • Corjan Meijerinkundefined Online
                                      Corjan Meijerinkundefined Online
                                      Corjan Meijerink
                                      Developer
                                      wrote on last edited by Corjan Meijerink
                                      #22

                                      4.0.1 - 188 is the one that solves the issue!
                                      It’s on the way and already available for iOS (Beta) (thanks @Dave-J-0 for confirming the fix) πŸ™‚

                                      The public release always needs a bit more approval, should be there tomorrow! πŸ™‚

                                      1 Reply Last reply
                                      0
                                      • Dave J 0undefined Dave J 0

                                        @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                                        Paul Palsundefined Offline
                                        Paul Palsundefined Offline
                                        Paul Pals
                                        wrote on last edited by
                                        #23

                                        @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                                        Corjan Meijerinkundefined 1 Reply Last reply
                                        0
                                        • Paul Palsundefined Paul Pals

                                          @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                                          Corjan Meijerinkundefined Online
                                          Corjan Meijerinkundefined Online
                                          Corjan Meijerink
                                          Developer
                                          wrote on last edited by
                                          #24

                                          @Paul-Pals can very well be! Regardless, the 4.0.1 update which will be available shortly will fix the issues

                                          1 Reply Last reply
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