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  4. Stuck on "account" screen in MyRoute-app

Stuck on "account" screen in MyRoute-app

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Alex Van Vlerkenundefined Alex Van Vlerken

    I've installed the new MyRoute-app on my iPhone 12 mini with iOS 16.5.

    When I want to log in, I get stuck on the "Account" screen.
    230619 screen.png

    I can go to the myrouteapp.com via the right icon and I'm logged in there, but when I go to the app, I just see the account screen... I can't go back, but I can't log in either...

    Lynchy67undefined Offline
    Lynchy67undefined Offline
    Lynchy67
    Valued contributor
    wrote on last edited by Lynchy67
    #6

    @Alex-Van-Vlerken

    Exactly the same for me but on Android.
    I get locked into the Account Page.

    I can open the App sometimes but this is what I see.

    Screenshot_20230619_075242.jpeg

    And proof that I should have access.

    IMG_1068.jpeg

    You don’t stop riding when you get old, you get old when you stop riding.

    Con Hennekensundefined 1 Reply Last reply
    0
    • Lynchy67undefined Lynchy67

      @Alex-Van-Vlerken

      Exactly the same for me but on Android.
      I get locked into the Account Page.

      I can open the App sometimes but this is what I see.

      Screenshot_20230619_075242.jpeg

      And proof that I should have access.

      IMG_1068.jpeg

      Con Hennekensundefined Online
      Con Hennekensundefined Online
      Con Hennekens
      Alpha tester
      wrote on last edited by Con Hennekens
      #7

      @Lynchy67, Please try clearing cache en data from the Android App settings.
      This worked for you throughout the Beta test phase, didn't it?

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      Lynchy67undefined 1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        @Lynchy67, Please try clearing cache en data from the Android App settings.
        This worked for you throughout the Beta test phase, didn't it?

        Lynchy67undefined Offline
        Lynchy67undefined Offline
        Lynchy67
        Valued contributor
        wrote on last edited by Lynchy67
        #8

        @Con-Hennekens

        Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
        I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

        Once I go to the Account Page I am locked into it and the only thing I can do is close it.

        Account Page.jpg

        You don’t stop riding when you get old, you get old when you stop riding.

        Con Hennekensundefined 1 Reply Last reply
        0
        • Paul Palsundefined Offline
          Paul Palsundefined Offline
          Paul Pals
          wrote on last edited by
          #9

          I've the same problem with my Android phone.

          I clearing cache and data from the Android App setting.

          Reinstall the app several times but nothing help.

          1 Reply Last reply
          0
          • Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by
            #10

            Can confirm this issue will be fixed in the first update that will be released very soon this week! πŸ™‚

            1 Reply Last reply
            1
            • Willem Nasundefined Offline
              Willem Nasundefined Offline
              Willem Nas
              wrote on last edited by
              #11

              Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

              Con Hennekensundefined 1 Reply Last reply
              0
              • Willem Nasundefined Willem Nas

                Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

                Con Hennekensundefined Online
                Con Hennekensundefined Online
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #12

                @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                https://www.myrouteapp.com/account

                0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                Hans Mesterundefined Willem Nasundefined 2 Replies Last reply
                0
                • Lynchy67undefined Lynchy67

                  @Con-Hennekens

                  Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
                  I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

                  Once I go to the Account Page I am locked into it and the only thing I can do is close it.

                  Account Page.jpg

                  Con Hennekensundefined Online
                  Con Hennekensundefined Online
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #13

                  @Lynchy67 said in Stuck on "account" screen in MyRoute-app:

                  I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

                  I don't think you can do anything wrong to cause this. Don't blame yourself πŸ˜‰

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                  1 Reply Last reply
                  0
                  • Con Hennekensundefined Con Hennekens

                    @Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?

                    Hans Mesterundefined Offline
                    Hans Mesterundefined Offline
                    Hans Mester
                    wrote on last edited by
                    #14

                    @Con-Hennekens I have MI10lite 5G, have done that already but nothing. I have for all the apps a lifetime licence.

                    1 Reply Last reply
                    0
                    • Con Hennekensundefined Con Hennekens

                      @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                      https://www.myrouteapp.com/account

                      0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                      Hans Mesterundefined Offline
                      Hans Mesterundefined Offline
                      Hans Mester
                      wrote on last edited by
                      #15

                      @Con-Hennekens Ik heb ook lifetime licencie voor beide programma's maar komt ook met de vraag om licentie te kopen, maar dat komt denk ik omdat de inlog niet goed verloopt

                      1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        Developer
                        wrote on last edited by
                        #16

                        Fix on the way! πŸ™‚

                        TerWalleundefined 1 Reply Last reply
                        1
                        • Corjan Meijerinkundefined Corjan Meijerink

                          Fix on the way! πŸ™‚

                          TerWalleundefined Offline
                          TerWalleundefined Offline
                          TerWalle
                          wrote on last edited by
                          #17

                          @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                          Dave J 0undefined Paul Palsundefined 2 Replies Last reply
                          0
                          • TerWalleundefined TerWalle

                            @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                            Dave J 0undefined Offline
                            Dave J 0undefined Offline
                            Dave J 0
                            Valued contributor
                            wrote on last edited by
                            #18

                            @TerWalle @Corjan-Meijerink same problem with me on iOS. After the log in screen, I then receive another screen saying that there is a problem with a sign out option. I can access my routes and edit them but have no account or settings options.

                            Kind Regards. Help where I can.
                            Ducati Multistrada V4 Rally
                            iPhone 15 Pro
                            Chigee AIO-5 Play
                            Google Pixel 6 Pro - mounted on SP Connect Plus
                            Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                            1 Reply Last reply
                            0
                            • TerWalleundefined TerWalle

                              @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                              Paul Palsundefined Offline
                              Paul Palsundefined Offline
                              Paul Pals
                              wrote on last edited by
                              #19

                              @TerWalle The same for me, one phone IOS 12Pro and one rugged phone Hammer with Android 12

                              1 Reply Last reply
                              0
                              • Dave J 0undefined Offline
                                Dave J 0undefined Offline
                                Dave J 0
                                Valued contributor
                                wrote on last edited by
                                #20

                                @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                                Kind Regards. Help where I can.
                                Ducati Multistrada V4 Rally
                                iPhone 15 Pro
                                Chigee AIO-5 Play
                                Google Pixel 6 Pro - mounted on SP Connect Plus
                                Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                                Paul Palsundefined 1 Reply Last reply
                                1
                                • Hans Mesterundefined Offline
                                  Hans Mesterundefined Offline
                                  Hans Mester
                                  wrote on last edited by
                                  #21

                                  My Android Play Store stil have 4.0.0

                                  1 Reply Last reply
                                  0
                                  • Corjan Meijerinkundefined Offline
                                    Corjan Meijerinkundefined Offline
                                    Corjan Meijerink
                                    Developer
                                    wrote on last edited by Corjan Meijerink
                                    #22

                                    4.0.1 - 188 is the one that solves the issue!
                                    It’s on the way and already available for iOS (Beta) (thanks @Dave-J-0 for confirming the fix) πŸ™‚

                                    The public release always needs a bit more approval, should be there tomorrow! πŸ™‚

                                    1 Reply Last reply
                                    0
                                    • Dave J 0undefined Dave J 0

                                      @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                                      Paul Palsundefined Offline
                                      Paul Palsundefined Offline
                                      Paul Pals
                                      wrote on last edited by
                                      #23

                                      @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                                      Corjan Meijerinkundefined 1 Reply Last reply
                                      0
                                      • Paul Palsundefined Paul Pals

                                        @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerink
                                        Developer
                                        wrote on last edited by
                                        #24

                                        @Paul-Pals can very well be! Regardless, the 4.0.1 update which will be available shortly will fix the issues

                                        1 Reply Last reply
                                        0
                                        • Con Hennekensundefined Con Hennekens

                                          @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                                          https://www.myrouteapp.com/account

                                          0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                                          Willem Nasundefined Offline
                                          Willem Nasundefined Offline
                                          Willem Nas
                                          wrote on last edited by
                                          #25

                                          @Con-Hennekens Jazeker.

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