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  4. Stuck on "account" screen in MyRoute-app

Stuck on "account" screen in MyRoute-app

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Willem Nasundefined Willem Nas

    Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

    Con Hennekensundefined Offline
    Con Hennekensundefined Offline
    Con Hennekens
    Alpha tester
    wrote on last edited by
    #12

    @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
    https://www.myrouteapp.com/account

    0a3c6767-465b-4262-b081-07d48373f1cd-image.png

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

    Hans Mesterundefined Willem Nasundefined 2 Replies Last reply
    0
    • Lynchy67undefined Lynchy67

      @Con-Hennekens

      Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
      I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

      Once I go to the Account Page I am locked into it and the only thing I can do is close it.

      Account Page.jpg

      Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by
      #13

      @Lynchy67 said in Stuck on "account" screen in MyRoute-app:

      I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

      I don't think you can do anything wrong to cause this. Don't blame yourself πŸ˜‰

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        @Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?

        Hans Mesterundefined Offline
        Hans Mesterundefined Offline
        Hans Mester
        wrote on last edited by
        #14

        @Con-Hennekens I have MI10lite 5G, have done that already but nothing. I have for all the apps a lifetime licence.

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        • Con Hennekensundefined Con Hennekens

          @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
          https://www.myrouteapp.com/account

          0a3c6767-465b-4262-b081-07d48373f1cd-image.png

          Hans Mesterundefined Offline
          Hans Mesterundefined Offline
          Hans Mester
          wrote on last edited by
          #15

          @Con-Hennekens Ik heb ook lifetime licencie voor beide programma's maar komt ook met de vraag om licentie te kopen, maar dat komt denk ik omdat de inlog niet goed verloopt

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          • Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by
            #16

            Fix on the way! πŸ™‚

            TerWalleundefined 1 Reply Last reply
            1
            • Corjan Meijerinkundefined Corjan Meijerink

              Fix on the way! πŸ™‚

              TerWalleundefined Offline
              TerWalleundefined Offline
              TerWalle
              wrote on last edited by
              #17

              @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

              Dave J 0undefined Paul Palsundefined 2 Replies Last reply
              0
              • TerWalleundefined TerWalle

                @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                Dave J 0undefined Offline
                Dave J 0undefined Offline
                Dave J 0
                Valued contributor
                wrote on last edited by
                #18

                @TerWalle @Corjan-Meijerink same problem with me on iOS. After the log in screen, I then receive another screen saying that there is a problem with a sign out option. I can access my routes and edit them but have no account or settings options.

                Kind Regards. Help where I can.
                Ducati Multistrada V4 Rally
                iPhone 15 Pro
                CHIGEE AIO-6 LTE
                CHIGEE AIO-5 Play
                Google Pixel 6 Pro - mounted on SP Connect Plus
                Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                1 Reply Last reply
                0
                • TerWalleundefined TerWalle

                  @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                  Paul Palsundefined Offline
                  Paul Palsundefined Offline
                  Paul Pals
                  wrote on last edited by
                  #19

                  @TerWalle The same for me, one phone IOS 12Pro and one rugged phone Hammer with Android 12

                  1 Reply Last reply
                  0
                  • Dave J 0undefined Offline
                    Dave J 0undefined Offline
                    Dave J 0
                    Valued contributor
                    wrote on last edited by
                    #20

                    @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                    Kind Regards. Help where I can.
                    Ducati Multistrada V4 Rally
                    iPhone 15 Pro
                    CHIGEE AIO-6 LTE
                    CHIGEE AIO-5 Play
                    Google Pixel 6 Pro - mounted on SP Connect Plus
                    Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                    Paul Palsundefined 1 Reply Last reply
                    1
                    • Hans Mesterundefined Offline
                      Hans Mesterundefined Offline
                      Hans Mester
                      wrote on last edited by
                      #21

                      My Android Play Store stil have 4.0.0

                      1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        Developer
                        wrote on last edited by Corjan Meijerink
                        #22

                        4.0.1 - 188 is the one that solves the issue!
                        It’s on the way and already available for iOS (Beta) (thanks @Dave-J-0 for confirming the fix) πŸ™‚

                        The public release always needs a bit more approval, should be there tomorrow! πŸ™‚

                        1 Reply Last reply
                        0
                        • Dave J 0undefined Dave J 0

                          @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                          Paul Palsundefined Offline
                          Paul Palsundefined Offline
                          Paul Pals
                          wrote on last edited by
                          #23

                          @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                          Corjan Meijerinkundefined 1 Reply Last reply
                          0
                          • Paul Palsundefined Paul Pals

                            @Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.

                            Corjan Meijerinkundefined Offline
                            Corjan Meijerinkundefined Offline
                            Corjan Meijerink
                            Developer
                            wrote on last edited by
                            #24

                            @Paul-Pals can very well be! Regardless, the 4.0.1 update which will be available shortly will fix the issues

                            1 Reply Last reply
                            0
                            • Con Hennekensundefined Con Hennekens

                              @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                              https://www.myrouteapp.com/account

                              0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                              Willem Nasundefined Offline
                              Willem Nasundefined Offline
                              Willem Nas
                              wrote on last edited by
                              #25

                              @Con-Hennekens Jazeker.

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