Matt, I meant what I said. Iâm not telling you to shut up. I said that Iâm sad that youâre still unhappy because I was under the impression that we fixed your performance AND refunded you for a bad experience. Moving forward from that impression, you can imagine my surprise at hearing about an âextremely unsatisfied customerâ on the forums that âabsolutely required an elaborate reactionâ by me, only to find out itâs you đ. Sorry if that wasnât clear to begin with.
Out of thousands of satisfied users using MRA Navigation there is a small percentage thatâs experiencing issues. The vast overwhelming majority is able to use MRA Navigation exactly as marketed: as a replacement and/or back-up Navigation app. Look around, there are plenty of people who are essentially saying âIâm having a good experience with MRA Navigationâ. Of course thatâs less than the amount of voices on a forum going âThis is crapâ, because thatâs what people on forums tend to do. The difference between us and other companies is that we donât sterilize our communication channels from dissenting voices. For some this makes us look bad, because we donât remove criticism or force it to go elsewhere where itâs less likely to be seen.
Now I want, and I know you want this too, to have a good conversation about this subject with the people that are least happy in our community. I donât have a magic wand, but based on your previous dealings with us I hope you at least have the confidence that I take whatâs being said seriously and do what I can to give a clearer view of the future of MRA Navigation. To tip that off: in the coming weeks weâll publish a clear roadmap for MRA Navigation in the same way we have for MRA Routeplanner. Our support team is also going to use your examples to review their answers and the way issues are presented to the management.
MRA is a company nowhere near in size to TomTom, OSM or even Sygic. The fact that weâre being compared with those companies is a compliment in itself, since itâs what we aspire to, but again, weâre nowhere near their capacity at this time.
For those unsatisfied with MRA Navigation or having unresolvable issues at this time our policy remains equitable and clear: we will refund you and hope to welcome you back at a later time.
Anyone with remaining questions or remarks can send them to me or the support team directly. (I usually answer in a few days). For now, the discussion has devolved far from the original topic so I'm locking this thread.
