Pleas read the full documentation, it will answer most of your questions.
If not:
Please help us helping with the informations you download here.
And answer the
Troubleshooting checklist items
To rule out possible operating errors and better identify the fault or problem, it would be helpful to answer these questions. This will give those assisting you a better overview so they can suggest further steps or a possible solution.
MRA Web Planning (planning on a PC, tablet, etc. via a browser)
Which subscription do you have? (Basic, Silver, Gold)
Which routing engine was used? (OSM, TomTom, Here (not overlay))
Which vehicle was planned for? (Car, motorcycle, other)
Which options were set (winding/fastest/shortest), preferably none
MRA Navigation App (everything on a smartphone, tablet, etc. via the app)
Do you have a Navigation Next subscription?
Which hardware and smartphone are you using? (Brand, model)
Which operating system does your smartphone run on? (iOS, Android)
Which software version is installed? (If not current)
Do you use Android Auto and/or Apple CarPlay?
Which display unit is used? (Carpuride/vehicle/other)
Which connection is used? (USB cable or wireless)
What are the navigation settings? (*See post by Hubert Thoring)
Route calculation
Traffic settings
Navigation function
Route validation, opt.
Track navigation
Offline maps
Which avoidance options were used? (Highway, toll road, etc.)
MRA Navigation app route planning
Was a route or track used?
Was the route/track taken from web planning (route directory)?
Was A to B destination planning used?
Which options were used (including curve options)?
Was a round trip planned, including options?
Smartphone settings
How are the permissions for the app set?
Location allowed?
Messages/notifications allowed?
Mobile data allowed?
Describe the problem or your question in more detail.
Add screenshots if possible.
The link to the route file may also be helpful.
Translated with DeepL.com (free version)
RT