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  4. Route will not start on iPad

Route will not start on iPad

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Jörgenundefined Offline
    Jörgenundefined Offline
    Jörgen
    Instructor
    wrote on last edited by
    #1

    Hi, we have a charity corso on Saturday and wanted to prepare an iPad with the route for the police (they're still work with paper).

    The route will not start after selecting Route or Track.

    On another iPad and on iPhone it works

    Link to the route: https://www.myrouteapp.com/de/social/route/8838738?mode=share

    Any idea what this is?

    Here is a video: https://youtu.be/BTXxUbL3v0U

    Hardware
    iPhone 12 pro (iOS 17.0.2)
    Oukitel RT3 (Andr. 12)
    Samsung Galaxy XCover 4 (Andr. 9 Pie)
    Wireless CarPlay mit (Elebest C650)
    Wired CarPlay (SEAT Arona - 2021)
    For more information, click here

    Reinhard-32undefined 1 Reply Last reply
    0
    • Jörgenundefined Jörgen

      Hi, we have a charity corso on Saturday and wanted to prepare an iPad with the route for the police (they're still work with paper).

      The route will not start after selecting Route or Track.

      On another iPad and on iPhone it works

      Link to the route: https://www.myrouteapp.com/de/social/route/8838738?mode=share

      Any idea what this is?

      Here is a video: https://youtu.be/BTXxUbL3v0U

      Reinhard-32undefined Offline
      Reinhard-32undefined Offline
      Reinhard-32
      wrote on last edited by
      #2

      @Jörgen Maybe the IPad hasn’t a GPS Modul?

      Kindly regards
      Reinhard

      ZumoXT, Zumo 590, Montana 700i and Mac

      Corjan Meijerinkundefined 1 Reply Last reply
      0
      • richtea999undefined Offline
        richtea999undefined Offline
        richtea999
        wrote on last edited by richtea999
        #3

        If no other good suggestions appear, then fall back on:

        1. Try restarting the iPad so it's in a 'known' state.
          All manner of weird stuff can happen with temporarily cached app data, but that will get cleared on a restart.

        2. If that has no effect, then the second step is to uninstall and reinstall the app & log back in - that clears the longer term app storage on the iPad.

        After those two, at least you know the app and device are in the perfect state to continue the investigation.

        (What happens if you try Route instead of Track, by the way?)

        Jörgenundefined 1 Reply Last reply
        0
        • richtea999undefined richtea999

          If no other good suggestions appear, then fall back on:

          1. Try restarting the iPad so it's in a 'known' state.
            All manner of weird stuff can happen with temporarily cached app data, but that will get cleared on a restart.

          2. If that has no effect, then the second step is to uninstall and reinstall the app & log back in - that clears the longer term app storage on the iPad.

          After those two, at least you know the app and device are in the perfect state to continue the investigation.

          (What happens if you try Route instead of Track, by the way?)

          Jörgenundefined Offline
          Jörgenundefined Offline
          Jörgen
          Instructor
          wrote on last edited by
          #4

          @richtea999 route and track are same, nothing worked. Reinstall was done, but restart of iPad not. Good hint.

          Hardware
          iPhone 12 pro (iOS 17.0.2)
          Oukitel RT3 (Andr. 12)
          Samsung Galaxy XCover 4 (Andr. 9 Pie)
          Wireless CarPlay mit (Elebest C650)
          Wired CarPlay (SEAT Arona - 2021)
          For more information, click here

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          • Reinhard-32undefined Reinhard-32

            @Jörgen Maybe the IPad hasn’t a GPS Modul?

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            administrator
            wrote on last edited by
            #5

            @Reinhard-32 you might be right 😉

            Quite often navigation apps won't work as expected on tablets / iPads as they by default don't come with GPS. @Jörgen

            Con Hennekensundefined 1 Reply Last reply
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            • Corjan Meijerinkundefined Corjan Meijerink

              @Reinhard-32 you might be right 😉

              Quite often navigation apps won't work as expected on tablets / iPads as they by default don't come with GPS. @Jörgen

              Con Hennekensundefined Offline
              Con Hennekensundefined Offline
              Con Hennekens
              wrote on last edited by
              #6

              @Corjan-Meijerink, it would be great if such a message appeared of course 😉
              But Androids without GPS still have Google Location Services I suppose.
              For iOS I don't know.

              I am just an enthusiastic MRA user, and hope you will be one too!

              Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

              Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

              1 Reply Last reply
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              • Jörgenundefined Offline
                Jörgenundefined Offline
                Jörgen
                Instructor
                wrote on last edited by
                #7

                This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

                Hardware
                iPhone 12 pro (iOS 17.0.2)
                Oukitel RT3 (Andr. 12)
                Samsung Galaxy XCover 4 (Andr. 9 Pie)
                Wireless CarPlay mit (Elebest C650)
                Wired CarPlay (SEAT Arona - 2021)
                For more information, click here

                Jörgenundefined Reinhard-32undefined 2 Replies Last reply
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                • Jörgenundefined Jörgen

                  This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

                  Jörgenundefined Offline
                  Jörgenundefined Offline
                  Jörgen
                  Instructor
                  wrote on last edited by
                  #8

                  And Google maps and Apple maps are working.

                  MRA shows the location.

                  1a791b2c-0e63-46bb-bd6b-8fd72b6120e7-image.png

                  Hardware
                  iPhone 12 pro (iOS 17.0.2)
                  Oukitel RT3 (Andr. 12)
                  Samsung Galaxy XCover 4 (Andr. 9 Pie)
                  Wireless CarPlay mit (Elebest C650)
                  Wired CarPlay (SEAT Arona - 2021)
                  For more information, click here

                  1 Reply Last reply
                  0
                  • Jörgenundefined Jörgen

                    This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

                    Reinhard-32undefined Offline
                    Reinhard-32undefined Offline
                    Reinhard-32
                    wrote on last edited by Reinhard-32
                    #9

                    @Jörgen said in Route will not start on iPad:

                    This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

                    For the MRA Navigation app the location in the IPad settings should set to allowed.

                    I have checked the navigation with my IPad 11 pro with wifi+cellphone and it worked. The navigation starts.

                    Kindly regards
                    Reinhard

                    ZumoXT, Zumo 590, Montana 700i and Mac

                    1 Reply Last reply
                    0
                    • richtea999undefined Offline
                      richtea999undefined Offline
                      richtea999
                      wrote on last edited by
                      #10

                      @Reinhard-32 If you don't have location enabled the app let's you know with a big fat red 'Lcation service not found' banner, so I don't think that's the issue.

                      1 Reply Last reply
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                      • Jörgenundefined Offline
                        Jörgenundefined Offline
                        Jörgen
                        Instructor
                        wrote on last edited by
                        #11

                        We have tried everything (restart, reboot, reinstall etc.) but have no success. 😢

                        Really strange.

                        Hardware
                        iPhone 12 pro (iOS 17.0.2)
                        Oukitel RT3 (Andr. 12)
                        Samsung Galaxy XCover 4 (Andr. 9 Pie)
                        Wireless CarPlay mit (Elebest C650)
                        Wired CarPlay (SEAT Arona - 2021)
                        For more information, click here

                        richtea999undefined 1 Reply Last reply
                        0
                        • Jörgenundefined Jörgen

                          We have tried everything (restart, reboot, reinstall etc.) but have no success. 😢

                          Really strange.

                          richtea999undefined Offline
                          richtea999undefined Offline
                          richtea999
                          wrote on last edited by richtea999
                          #12

                          @Jörgen Maybe ask Corjan to get involved - it smells like a bug to me. A log might point to the problem.

                          Do other routes start OK on the same misbehaving iPad?

                          Jörgenundefined 1 Reply Last reply
                          0
                          • richtea999undefined richtea999

                            @Jörgen Maybe ask Corjan to get involved - it smells like a bug to me. A log might point to the problem.

                            Do other routes start OK on the same misbehaving iPad?

                            Jörgenundefined Offline
                            Jörgenundefined Offline
                            Jörgen
                            Instructor
                            wrote on last edited by
                            #13

                            @richtea999 no, none.

                            I saw some instruction how to make a log, but can´t find it. Does anyone know?

                            Hardware
                            iPhone 12 pro (iOS 17.0.2)
                            Oukitel RT3 (Andr. 12)
                            Samsung Galaxy XCover 4 (Andr. 9 Pie)
                            Wireless CarPlay mit (Elebest C650)
                            Wired CarPlay (SEAT Arona - 2021)
                            For more information, click here

                            Nick Carthewundefined 1 Reply Last reply
                            0
                            • Jörgenundefined Jörgen

                              @richtea999 no, none.

                              I saw some instruction how to make a log, but can´t find it. Does anyone know?

                              Nick Carthewundefined Online
                              Nick Carthewundefined Online
                              Nick Carthew
                              RouteXperts Instructor
                              wrote on last edited by
                              #14

                              @Jörgen Long press on the version number in your account page

                              Always willing to help if I can.
                              Triumph Tiger 1200 XRT called Tina.
                              MRA Navigation Next and SilverFox B8J bar buttons.
                              Quadlock wireless mount for IPhone 11.
                              Cardo Scala Packtalk Bold.
                              TomTom Rider 500. (In the cupboard now)

                              Jörgenundefined 1 Reply Last reply
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                              • Nick Carthewundefined Nick Carthew

                                @Jörgen Long press on the version number in your account page

                                Jörgenundefined Offline
                                Jörgenundefined Offline
                                Jörgen
                                Instructor
                                wrote on last edited by
                                #15

                                @Nick-Carthew Thank you.

                                Hardware
                                iPhone 12 pro (iOS 17.0.2)
                                Oukitel RT3 (Andr. 12)
                                Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                Wireless CarPlay mit (Elebest C650)
                                Wired CarPlay (SEAT Arona - 2021)
                                For more information, click here

                                Jörgenundefined 1 Reply Last reply
                                0
                                • Jörgenundefined Jörgen

                                  @Nick-Carthew Thank you.

                                  Jörgenundefined Offline
                                  Jörgenundefined Offline
                                  Jörgen
                                  Instructor
                                  wrote on last edited by
                                  #16

                                  Ups, a new bug. Log file can not be made with long press on version number, we tried on two different iPads.

                                  @Corjan-Meijerink how to do it?

                                  Hardware
                                  iPhone 12 pro (iOS 17.0.2)
                                  Oukitel RT3 (Andr. 12)
                                  Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                  Wireless CarPlay mit (Elebest C650)
                                  Wired CarPlay (SEAT Arona - 2021)
                                  For more information, click here

                                  richtea999undefined 1 Reply Last reply
                                  0
                                  • Jörgenundefined Jörgen

                                    Ups, a new bug. Log file can not be made with long press on version number, we tried on two different iPads.

                                    @Corjan-Meijerink how to do it?

                                    richtea999undefined Offline
                                    richtea999undefined Offline
                                    richtea999
                                    wrote on last edited by
                                    #17

                                    @Jörgen Agreed - long press for a log works on iPhone, but on iPad it doesn't.

                                    1 Reply Last reply
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