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  4. Route will not start on iPad

Route will not start on iPad

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • richtea999undefined richtea999

    If no other good suggestions appear, then fall back on:

    1. Try restarting the iPad so it's in a 'known' state.
      All manner of weird stuff can happen with temporarily cached app data, but that will get cleared on a restart.

    2. If that has no effect, then the second step is to uninstall and reinstall the app & log back in - that clears the longer term app storage on the iPad.

    After those two, at least you know the app and device are in the perfect state to continue the investigation.

    (What happens if you try Route instead of Track, by the way?)

    Jörgenundefined Offline
    Jörgenundefined Offline
    Jörgen
    Valued contributor
    wrote on last edited by
    #4

    @richtea999 route and track are same, nothing worked. Reinstall was done, but restart of iPad not. Good hint.

    Hardware
    iPhone 12 pro (iOS 17.0.2)
    Oukitel RT3 (Andr. 12)
    Samsung Galaxy XCover 4 (Andr. 9 Pie)
    Wireless CarPlay mit (Elebest C650)
    Wired CarPlay (SEAT Arona - 2021)
    For more information, click here

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    • Reinhard-32undefined Reinhard-32

      @Jörgen Maybe the IPad hasn’t a GPS Modul?

      Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      Developer
      wrote on last edited by
      #5

      @Reinhard-32 you might be right 😉

      Quite often navigation apps won't work as expected on tablets / iPads as they by default don't come with GPS. @Jörgen

      Con Hennekensundefined 1 Reply Last reply
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      • Corjan Meijerinkundefined Corjan Meijerink

        @Reinhard-32 you might be right 😉

        Quite often navigation apps won't work as expected on tablets / iPads as they by default don't come with GPS. @Jörgen

        Con Hennekensundefined Online
        Con Hennekensundefined Online
        Con Hennekens
        Alpha tester
        wrote on last edited by
        #6

        @Corjan-Meijerink, it would be great if such a message appeared of course 😉
        But Androids without GPS still have Google Location Services I suppose.
        For iOS I don't know.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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        • Jörgenundefined Offline
          Jörgenundefined Offline
          Jörgen
          Valued contributor
          wrote on last edited by
          #7

          This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

          Hardware
          iPhone 12 pro (iOS 17.0.2)
          Oukitel RT3 (Andr. 12)
          Samsung Galaxy XCover 4 (Andr. 9 Pie)
          Wireless CarPlay mit (Elebest C650)
          Wired CarPlay (SEAT Arona - 2021)
          For more information, click here

          Jörgenundefined Reinhard-32undefined 2 Replies Last reply
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          • Jörgenundefined Jörgen

            This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

            Jörgenundefined Offline
            Jörgenundefined Offline
            Jörgen
            Valued contributor
            wrote on last edited by
            #8

            And Google maps and Apple maps are working.

            MRA shows the location.

            1a791b2c-0e63-46bb-bd6b-8fd72b6120e7-image.png

            Hardware
            iPhone 12 pro (iOS 17.0.2)
            Oukitel RT3 (Andr. 12)
            Samsung Galaxy XCover 4 (Andr. 9 Pie)
            Wireless CarPlay mit (Elebest C650)
            Wired CarPlay (SEAT Arona - 2021)
            For more information, click here

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            0
            • Jörgenundefined Jörgen

              This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

              Reinhard-32undefined Offline
              Reinhard-32undefined Offline
              Reinhard-32
              wrote on last edited by Reinhard-32
              #9

              @Jörgen said in Route will not start on iPad:

              This iPad Air ( MD793FD/A ) with cellphone should have GPS regarding technical data.

              For the MRA Navigation app the location in the IPad settings should set to allowed.

              I have checked the navigation with my IPad 11 pro with wifi+cellphone and it worked. The navigation starts.

              Kindly regards
              Reinhard

              ZumoXT, Zumo 590, Montana 700i and Mac

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              • richtea999undefined Offline
                richtea999undefined Offline
                richtea999
                Valued contributor
                wrote on last edited by
                #10

                @Reinhard-32 If you don't have location enabled the app let's you know with a big fat red 'Lcation service not found' banner, so I don't think that's the issue.

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                • Jörgenundefined Offline
                  Jörgenundefined Offline
                  Jörgen
                  Valued contributor
                  wrote on last edited by
                  #11

                  We have tried everything (restart, reboot, reinstall etc.) but have no success. 😢

                  Really strange.

                  Hardware
                  iPhone 12 pro (iOS 17.0.2)
                  Oukitel RT3 (Andr. 12)
                  Samsung Galaxy XCover 4 (Andr. 9 Pie)
                  Wireless CarPlay mit (Elebest C650)
                  Wired CarPlay (SEAT Arona - 2021)
                  For more information, click here

                  richtea999undefined 1 Reply Last reply
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                  • Jörgenundefined Jörgen

                    We have tried everything (restart, reboot, reinstall etc.) but have no success. 😢

                    Really strange.

                    richtea999undefined Offline
                    richtea999undefined Offline
                    richtea999
                    Valued contributor
                    wrote on last edited by richtea999
                    #12

                    @Jörgen Maybe ask Corjan to get involved - it smells like a bug to me. A log might point to the problem.

                    Do other routes start OK on the same misbehaving iPad?

                    Jörgenundefined 1 Reply Last reply
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                    • richtea999undefined richtea999

                      @Jörgen Maybe ask Corjan to get involved - it smells like a bug to me. A log might point to the problem.

                      Do other routes start OK on the same misbehaving iPad?

                      Jörgenundefined Offline
                      Jörgenundefined Offline
                      Jörgen
                      Valued contributor
                      wrote on last edited by
                      #13

                      @richtea999 no, none.

                      I saw some instruction how to make a log, but can´t find it. Does anyone know?

                      Hardware
                      iPhone 12 pro (iOS 17.0.2)
                      Oukitel RT3 (Andr. 12)
                      Samsung Galaxy XCover 4 (Andr. 9 Pie)
                      Wireless CarPlay mit (Elebest C650)
                      Wired CarPlay (SEAT Arona - 2021)
                      For more information, click here

                      Nick Carthewundefined 1 Reply Last reply
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                      • Jörgenundefined Jörgen

                        @richtea999 no, none.

                        I saw some instruction how to make a log, but can´t find it. Does anyone know?

                        Nick Carthewundefined Offline
                        Nick Carthewundefined Offline
                        Nick Carthew
                        RouteXpert
                        wrote on last edited by
                        #14

                        @Jörgen Long press on the version number in your account page

                        Always willing to help if I can.
                        Triumph Tiger 1200 XRT called Tina.
                        MRA Navigation Next and SilverFox B8J bar buttons.
                        Quadlock wireless mount for IPhone 11.
                        Cardo Scala Packtalk Bold.
                        TomTom Rider 500. (In the cupboard now)

                        Jörgenundefined 1 Reply Last reply
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                        • Nick Carthewundefined Nick Carthew

                          @Jörgen Long press on the version number in your account page

                          Jörgenundefined Offline
                          Jörgenundefined Offline
                          Jörgen
                          Valued contributor
                          wrote on last edited by
                          #15

                          @Nick-Carthew Thank you.

                          Hardware
                          iPhone 12 pro (iOS 17.0.2)
                          Oukitel RT3 (Andr. 12)
                          Samsung Galaxy XCover 4 (Andr. 9 Pie)
                          Wireless CarPlay mit (Elebest C650)
                          Wired CarPlay (SEAT Arona - 2021)
                          For more information, click here

                          Jörgenundefined 1 Reply Last reply
                          0
                          • Jörgenundefined Jörgen

                            @Nick-Carthew Thank you.

                            Jörgenundefined Offline
                            Jörgenundefined Offline
                            Jörgen
                            Valued contributor
                            wrote on last edited by
                            #16

                            Ups, a new bug. Log file can not be made with long press on version number, we tried on two different iPads.

                            @Corjan-Meijerink how to do it?

                            Hardware
                            iPhone 12 pro (iOS 17.0.2)
                            Oukitel RT3 (Andr. 12)
                            Samsung Galaxy XCover 4 (Andr. 9 Pie)
                            Wireless CarPlay mit (Elebest C650)
                            Wired CarPlay (SEAT Arona - 2021)
                            For more information, click here

                            richtea999undefined 1 Reply Last reply
                            0
                            • Jörgenundefined Jörgen

                              Ups, a new bug. Log file can not be made with long press on version number, we tried on two different iPads.

                              @Corjan-Meijerink how to do it?

                              richtea999undefined Offline
                              richtea999undefined Offline
                              richtea999
                              Valued contributor
                              wrote on last edited by
                              #17

                              @Jörgen Agreed - long press for a log works on iPhone, but on iPad it doesn't.

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