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  4. Next closes immediatly when starting a planned route

Next closes immediatly when starting a planned route

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
problemandroid 12huawei p30 pro
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  • Andrew Meltonundefined Andrew Melton

    @Con-Hennekens
    I had the same issue downloaded the app rebooted the phone and start the app, then select / open a route and it displays but as soon as a I pressed start the screen went blank and returned to the desktop display. It did this several time but now after about 20 mins it seems to be working
    MRA V 3.2.4
    Phone Oppo X3 Lite
    OS Android 12
    Could be just taking its time to get configured maybe? Not tried using it to Navigate yet

    Con Hennekensundefined Offline
    Con Hennekensundefined Offline
    Con Hennekens
    wrote on last edited by
    #6

    @Andrew-Melton, Well I am many hours further, but no improvement. Glad it works for you.

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

    1 Reply Last reply
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    • Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      administrator
      wrote on last edited by
      #7

      Strange. I would suggest uninstalling the app completely and clearing cache / data from Settings > Apps > MyRoute-app Mobile too.

      That might help! Especially since this is the first report of such issues, I am a bit unsure of what the issue can be.

      Con Hennekensundefined 1 Reply Last reply
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      • Corjan Meijerinkundefined Corjan Meijerink

        Strange. I would suggest uninstalling the app completely and clearing cache / data from Settings > Apps > MyRoute-app Mobile too.

        That might help! Especially since this is the first report of such issues, I am a bit unsure of what the issue can be.

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        wrote on last edited by
        #8

        @Corjan-Meijerink, A complete re-install I tried while you were typing that request 😉 But it did not make a change (on both phones). Now I also followed your suggestion about the cache-data, and user data, and also that makes no difference...

        • Is there some way to get diagnostic data to you?
        • can you PM me with details of a known working account? Maybe I can test if it's account related that way.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Corjan Meijerinkundefined 1 Reply Last reply
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        • Con Hennekensundefined Con Hennekens

          @Corjan-Meijerink, A complete re-install I tried while you were typing that request 😉 But it did not make a change (on both phones). Now I also followed your suggestion about the cache-data, and user data, and also that makes no difference...

          • Is there some way to get diagnostic data to you?
          • can you PM me with details of a known working account? Maybe I can test if it's account related that way.
          Corjan Meijerinkundefined Offline
          Corjan Meijerinkundefined Offline
          Corjan Meijerink
          administrator
          wrote on last edited by
          #9

          @Con-Hennekens I’ll contact you personally tomorrow! 🙂

          Con Hennekensundefined 1 Reply Last reply
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          • Corjan Meijerinkundefined Corjan Meijerink

            @Con-Hennekens I’ll contact you personally tomorrow! 🙂

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            wrote on last edited by
            #10

            @Corjan-Meijerink, I need to withdraw some earlier findings because they were incorrect:

            I stated that my tablet did function with navigating, but later I found that it was navigating the "follow the line" method, not using Next's turn by turn.

            Also I stated that a direct-to-destination route was navigatable (is that a word?), but also that one tricked me into the "follow the line" method. The difference between "follow the line" and "Turn by Turn" is not very clear. The icon that is used at A is identical to the icon used for a turn by turn route planned in the planner. I was thinking the icon for B would have something to do with multiple route suggestions, but apparently it does not.

            37a1c887-f974-4bb2-8624-4a5d5af08740-image.png

            @Corjan-Meijerink, you are welcome to contact me personally.

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            Corjan Meijerinkundefined 1 Reply Last reply
            0
            • Con Hennekensundefined Con Hennekens

              @Corjan-Meijerink, I need to withdraw some earlier findings because they were incorrect:

              I stated that my tablet did function with navigating, but later I found that it was navigating the "follow the line" method, not using Next's turn by turn.

              Also I stated that a direct-to-destination route was navigatable (is that a word?), but also that one tricked me into the "follow the line" method. The difference between "follow the line" and "Turn by Turn" is not very clear. The icon that is used at A is identical to the icon used for a turn by turn route planned in the planner. I was thinking the icon for B would have something to do with multiple route suggestions, but apparently it does not.

              37a1c887-f974-4bb2-8624-4a5d5af08740-image.png

              @Corjan-Meijerink, you are welcome to contact me personally.

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              administrator
              wrote on last edited by
              #11

              @Con-Hennekens I agree that the icons used can be slightly confusing. I'll make sure this is improved in the next update 🙂

              We want the users to be able to use the Mobile app as they know and also allow Navigation Next users to use the Navigation. The current choice does work but doesn't provide the best experience.

              Con Hennekensundefined 1 Reply Last reply
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              • Corjan Meijerinkundefined Corjan Meijerink

                @Con-Hennekens I agree that the icons used can be slightly confusing. I'll make sure this is improved in the next update 🙂

                We want the users to be able to use the Mobile app as they know and also allow Navigation Next users to use the Navigation. The current choice does work but doesn't provide the best experience.

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                wrote on last edited by
                #12

                @Corjan-Meijerink, I completely agree with that! I think the most logical way is to improve the Next icons, not the Planner icons. But most important right now (for me that is...) is to find a solution for the crashing app. It looks like that happens as soon as any Next turn-by-turn function gets called.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                1 Reply Last reply
                0
                • MyRoute-app communityundefined MyRoute-app community moved this topic from [Beta] The MyRoute-app on
                • Tim  Thompsonundefined Offline
                  Tim  Thompsonundefined Offline
                  Tim Thompson
                  wrote on last edited by Tim Thompson
                  #13

                  Just adding my 2 cents here...

                  I've experienced this problem as well. Once it manifests, it seems to continue to fail (closes immediately when starting navigation). My current work-around is to open a different route and start it. This seems to work consistently. I then go back and select the original route and open/start it. For whatever reason, this seems to work.

                  Edit...

                  Just to clarify what I mean by starting a route...

                  a63e49e2-80b0-40c8-8b73-4a21eb1cbddb-image.png

                  If I get past that point - then all is good. But at times it is an "if".

                  Edit^2...

                  Also noted it closing unexpectedly with choosing to edit (pencil icon) from this screen.

                  Con Hennekensundefined 1 Reply Last reply
                  1
                  • Tim  Thompsonundefined Tim Thompson

                    Just adding my 2 cents here...

                    I've experienced this problem as well. Once it manifests, it seems to continue to fail (closes immediately when starting navigation). My current work-around is to open a different route and start it. This seems to work consistently. I then go back and select the original route and open/start it. For whatever reason, this seems to work.

                    Edit...

                    Just to clarify what I mean by starting a route...

                    a63e49e2-80b0-40c8-8b73-4a21eb1cbddb-image.png

                    If I get past that point - then all is good. But at times it is an "if".

                    Edit^2...

                    Also noted it closing unexpectedly with choosing to edit (pencil icon) from this screen.

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    wrote on last edited by
                    #14

                    @Tim-Thompson, yes, that makes us two of a kind 😉 Bevause it seems to be a very rare problem.

                    I already told @Corjan-Meijerink, this in a support chat, in my experience once my first route-load works then, without quitting the app, I can load all thinkabel routes. But when the first load fails, I can't load any route until perhaps by force-closing the app.

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Offline
                      Corjan Meijerinkundefined Offline
                      Corjan Meijerink
                      administrator
                      wrote on last edited by
                      #15

                      This will be investigated coming week! 🙂

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Corjan Meijerink

                        This will be investigated coming week! 🙂

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        wrote on last edited by
                        #16

                        @Corjan-Meijerink, I have full confidence 😉 I didn't mean to disturb your weekend!

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        Corjan Meijerinkundefined 1 Reply Last reply
                        0
                        • Con Hennekensundefined Con Hennekens

                          @Corjan-Meijerink, I have full confidence 😉 I didn't mean to disturb your weekend!

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          administrator
                          wrote on last edited by
                          #17

                          @Con-Hennekens You haven’t at all 🙂 No worries!

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                          0
                          • Hans Kremersundefined Offline
                            Hans Kremersundefined Offline
                            Hans Kremers
                            wrote on last edited by
                            #18

                            For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10

                            After selecting and starting the navigation, the screen goes Black and the Desktop appears

                            I tried several routes, all with the same result.
                            Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fine

                            Regards,

                            Hans

                            Corjan Meijerinkundefined 1 Reply Last reply
                            1
                            • Hans Kremersundefined Hans Kremers

                              For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10

                              After selecting and starting the navigation, the screen goes Black and the Desktop appears

                              I tried several routes, all with the same result.
                              Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fine

                              Regards,

                              Hans

                              Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #19

                              @Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so we’ll start the investigation shortly! 🙂

                              myroute.appas-gps.beundefined 1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Corjan Meijerink

                                @Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so we’ll start the investigation shortly! 🙂

                                myroute.appas-gps.beundefined Offline
                                myroute.appas-gps.beundefined Offline
                                myroute.appas-gps.be
                                wrote on last edited by
                                #20

                                @Corjan-Meijerink
                                Je rencontre exactement le même problème avec mon Samsung S20FE.
                                Si je démarre Next, je charge un itinéraire de la bibliothèque, je lance la navigation et l'application se ferme. Si je redémarre une seconde fois, çà fonctionne et je peux ouvrir tous les autres itinéraires sans soucis.

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                                • Tim  Thompsonundefined Offline
                                  Tim  Thompsonundefined Offline
                                  Tim Thompson
                                  wrote on last edited by
                                  #21

                                  I tried clearing that app cache and then retried starting the route. That seemed to work. Don't know if it was a coincidence. But for what it's worth.

                                  1 Reply Last reply
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                                  • Corjan Meijerinkundefined Corjan Meijerink referenced this topic on
                                  • Tim  Thompsonundefined Offline
                                    Tim  Thompsonundefined Offline
                                    Tim Thompson
                                    wrote on last edited by Tim Thompson
                                    #22

                                    I've upgraded to the latest beta version 3.2.5 - 146. I uninstalled it and reinstalled. Still having the stability issues. In fact, they may have gotten worse. It's now crashing occasionally when going to the menu (upper left) and selecting "Routes". Tried clearing the app cache again. That doesn't seem to be helping (must have been a coincidence before).

                                    In case it helps...

                                    • Pixel 5a
                                    • Android Version 13, Build number TP1A.221105.002
                                    • MRA Beta Version 3.2.5 - 146
                                    Corjan Meijerinkundefined 1 Reply Last reply
                                    0
                                    • Tim  Thompsonundefined Tim Thompson

                                      I've upgraded to the latest beta version 3.2.5 - 146. I uninstalled it and reinstalled. Still having the stability issues. In fact, they may have gotten worse. It's now crashing occasionally when going to the menu (upper left) and selecting "Routes". Tried clearing the app cache again. That doesn't seem to be helping (must have been a coincidence before).

                                      In case it helps...

                                      • Pixel 5a
                                      • Android Version 13, Build number TP1A.221105.002
                                      • MRA Beta Version 3.2.5 - 146
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerink
                                      administrator
                                      wrote on last edited by
                                      #23

                                      @Tim-Thompson Remarkable how this very annoying problem exists for a limited amount of users 😞 We will continue researching this coming week! The most annoying part is that we never experienced this issue on any of our Android test devices. We will keep you posted about any progress!

                                      Tim  Thompsonundefined 1 Reply Last reply
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                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        @Tim-Thompson Remarkable how this very annoying problem exists for a limited amount of users 😞 We will continue researching this coming week! The most annoying part is that we never experienced this issue on any of our Android test devices. We will keep you posted about any progress!

                                        Tim  Thompsonundefined Offline
                                        Tim  Thompsonundefined Offline
                                        Tim Thompson
                                        wrote on last edited by
                                        #24

                                        @Corjan-Meijerink

                                        Another thing I noted... If I really get stuck, I try clearing the app storage. Kind of annoying... But one must do what one must do. So far, this step has worked to get past the issue. However, it may as well be a coincidence too.

                                        Anyway... For what it's worth.

                                        Corjan Meijerinkundefined 1 Reply Last reply
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                                        • Tim  Thompsonundefined Tim Thompson

                                          @Corjan-Meijerink

                                          Another thing I noted... If I really get stuck, I try clearing the app storage. Kind of annoying... But one must do what one must do. So far, this step has worked to get past the issue. However, it may as well be a coincidence too.

                                          Anyway... For what it's worth.

                                          Corjan Meijerinkundefined Offline
                                          Corjan Meijerinkundefined Offline
                                          Corjan Meijerink
                                          administrator
                                          wrote on last edited by
                                          #25

                                          @Tim-Thompson Indeed, for what it is worth 😉 The issue needs to be resolved by us. It's as simple as that!

                                          Tim  Thompsonundefined b0hd1undefined 2 Replies Last reply
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