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  4. Next closes immediatly when starting a planned route

Next closes immediatly when starting a planned route

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
problemandroid 12huawei p30 pro
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  • Con Hennekensundefined Con Hennekens

    I am not able to start a route from the route library. The app immediately closes down. It remains active in the background, but when I re-open it from the background apps it shows no route. Instead it opens like it was closed before.

    Screenrecording here:
    https://photos.app.goo.gl/dHXxpUmxbR6vnFbx8

    Starting a route by entering a destination through the lookingglas seems to work as expected. I am using a Huawei P30 Pro. I have a CAT S52 also, at home, I'll try this evening if it does the same.

    So my first experience is not as enthusiastic as most others 😉

    EDIT:
    I tried a newly created short 5wp route and that showed the same problem.
    Also I restarted my phone after the update, to rule that out.

    Michel van Hagen MRA-Founderundefined Offline
    Michel van Hagen MRA-Founderundefined Offline
    Michel van Hagen MRA-Founder
    Administrator
    wrote on last edited by
    #2

    @Con-Hennekens That's just fine here. Could you share a screen recording video?

    “People don’t take trips, trips take people.” – John Steinbeck

    Con Hennekensundefined 1 Reply Last reply
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    • Michel van Hagen MRA-Founderundefined Michel van Hagen MRA-Founder

      @Con-Hennekens That's just fine here. Could you share a screen recording video?

      Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by Con Hennekens
      #3

      @Michel-van-Hagen-MRA-Founder, Michel, read my previous post again 😉

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      Andrew Meltonundefined 1 Reply Last reply
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      • Con Hennekensundefined Con Hennekens

        @Michel-van-Hagen-MRA-Founder, Michel, read my previous post again 😉

        Andrew Meltonundefined Offline
        Andrew Meltonundefined Offline
        Andrew Melton
        wrote on last edited by
        #4

        @Con-Hennekens
        I had the same issue downloaded the app rebooted the phone and start the app, then select / open a route and it displays but as soon as a I pressed start the screen went blank and returned to the desktop display. It did this several time but now after about 20 mins it seems to be working
        MRA V 3.2.4
        Phone Oppo X3 Lite
        OS Android 12
        Could be just taking its time to get configured maybe? Not tried using it to Navigate yet

        Con Hennekensundefined 1 Reply Last reply
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        • Con Hennekensundefined Offline
          Con Hennekensundefined Offline
          Con Hennekens
          Alpha tester
          wrote on last edited by Con Hennekens
          #5

          I have just tried on my CAT S52, this is the one I usually use on the bike. But it shows exactly the same issue. Besides Andrew I have not read anything similar. But I am guessing there is something in my account causing this. It cannot be a coincident that I am one of one, and have it on two phones...

          EDIT:
          I also tried my Lenovo Tablet now, and actually I DO get a step further... when I start navigating a route, it actually does start navigating. (slow because it's a cheap one). It beats me however, how my two much higher specced phones aren't doing what they should...

          I am just an enthusiastic MRA user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

          1 Reply Last reply
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          • Andrew Meltonundefined Andrew Melton

            @Con-Hennekens
            I had the same issue downloaded the app rebooted the phone and start the app, then select / open a route and it displays but as soon as a I pressed start the screen went blank and returned to the desktop display. It did this several time but now after about 20 mins it seems to be working
            MRA V 3.2.4
            Phone Oppo X3 Lite
            OS Android 12
            Could be just taking its time to get configured maybe? Not tried using it to Navigate yet

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #6

            @Andrew-Melton, Well I am many hours further, but no improvement. Glad it works for you.

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            1 Reply Last reply
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            • Corjan Meijerinkundefined Online
              Corjan Meijerinkundefined Online
              Corjan Meijerink
              Developer
              wrote on last edited by
              #7

              Strange. I would suggest uninstalling the app completely and clearing cache / data from Settings > Apps > MyRoute-app Mobile too.

              That might help! Especially since this is the first report of such issues, I am a bit unsure of what the issue can be.

              Con Hennekensundefined 1 Reply Last reply
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              • Corjan Meijerinkundefined Corjan Meijerink

                Strange. I would suggest uninstalling the app completely and clearing cache / data from Settings > Apps > MyRoute-app Mobile too.

                That might help! Especially since this is the first report of such issues, I am a bit unsure of what the issue can be.

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #8

                @Corjan-Meijerink, A complete re-install I tried while you were typing that request 😉 But it did not make a change (on both phones). Now I also followed your suggestion about the cache-data, and user data, and also that makes no difference...

                • Is there some way to get diagnostic data to you?
                • can you PM me with details of a known working account? Maybe I can test if it's account related that way.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                Corjan Meijerinkundefined 1 Reply Last reply
                0
                • Con Hennekensundefined Con Hennekens

                  @Corjan-Meijerink, A complete re-install I tried while you were typing that request 😉 But it did not make a change (on both phones). Now I also followed your suggestion about the cache-data, and user data, and also that makes no difference...

                  • Is there some way to get diagnostic data to you?
                  • can you PM me with details of a known working account? Maybe I can test if it's account related that way.
                  Corjan Meijerinkundefined Online
                  Corjan Meijerinkundefined Online
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #9

                  @Con-Hennekens I’ll contact you personally tomorrow! 🙂

                  Con Hennekensundefined 1 Reply Last reply
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                  • Corjan Meijerinkundefined Corjan Meijerink

                    @Con-Hennekens I’ll contact you personally tomorrow! 🙂

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    Alpha tester
                    wrote on last edited by
                    #10

                    @Corjan-Meijerink, I need to withdraw some earlier findings because they were incorrect:

                    I stated that my tablet did function with navigating, but later I found that it was navigating the "follow the line" method, not using Next's turn by turn.

                    Also I stated that a direct-to-destination route was navigatable (is that a word?), but also that one tricked me into the "follow the line" method. The difference between "follow the line" and "Turn by Turn" is not very clear. The icon that is used at A is identical to the icon used for a turn by turn route planned in the planner. I was thinking the icon for B would have something to do with multiple route suggestions, but apparently it does not.

                    37a1c887-f974-4bb2-8624-4a5d5af08740-image.png

                    @Corjan-Meijerink, you are welcome to contact me personally.

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    Corjan Meijerinkundefined 1 Reply Last reply
                    0
                    • Con Hennekensundefined Con Hennekens

                      @Corjan-Meijerink, I need to withdraw some earlier findings because they were incorrect:

                      I stated that my tablet did function with navigating, but later I found that it was navigating the "follow the line" method, not using Next's turn by turn.

                      Also I stated that a direct-to-destination route was navigatable (is that a word?), but also that one tricked me into the "follow the line" method. The difference between "follow the line" and "Turn by Turn" is not very clear. The icon that is used at A is identical to the icon used for a turn by turn route planned in the planner. I was thinking the icon for B would have something to do with multiple route suggestions, but apparently it does not.

                      37a1c887-f974-4bb2-8624-4a5d5af08740-image.png

                      @Corjan-Meijerink, you are welcome to contact me personally.

                      Corjan Meijerinkundefined Online
                      Corjan Meijerinkundefined Online
                      Corjan Meijerink
                      Developer
                      wrote on last edited by
                      #11

                      @Con-Hennekens I agree that the icons used can be slightly confusing. I'll make sure this is improved in the next update 🙂

                      We want the users to be able to use the Mobile app as they know and also allow Navigation Next users to use the Navigation. The current choice does work but doesn't provide the best experience.

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Corjan Meijerink

                        @Con-Hennekens I agree that the icons used can be slightly confusing. I'll make sure this is improved in the next update 🙂

                        We want the users to be able to use the Mobile app as they know and also allow Navigation Next users to use the Navigation. The current choice does work but doesn't provide the best experience.

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote on last edited by
                        #12

                        @Corjan-Meijerink, I completely agree with that! I think the most logical way is to improve the Next icons, not the Planner icons. But most important right now (for me that is...) is to find a solution for the crashing app. It looks like that happens as soon as any Next turn-by-turn function gets called.

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        1 Reply Last reply
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                        • MyRoute-app communityundefined MyRoute-app community moved this topic from [Beta] The MyRoute-app on
                        • Tim  Thompsonundefined Offline
                          Tim  Thompsonundefined Offline
                          Tim Thompson
                          wrote on last edited by Tim Thompson
                          #13

                          Just adding my 2 cents here...

                          I've experienced this problem as well. Once it manifests, it seems to continue to fail (closes immediately when starting navigation). My current work-around is to open a different route and start it. This seems to work consistently. I then go back and select the original route and open/start it. For whatever reason, this seems to work.

                          Edit...

                          Just to clarify what I mean by starting a route...

                          a63e49e2-80b0-40c8-8b73-4a21eb1cbddb-image.png

                          If I get past that point - then all is good. But at times it is an "if".

                          Edit^2...

                          Also noted it closing unexpectedly with choosing to edit (pencil icon) from this screen.

                          Con Hennekensundefined 1 Reply Last reply
                          1
                          • Tim  Thompsonundefined Tim Thompson

                            Just adding my 2 cents here...

                            I've experienced this problem as well. Once it manifests, it seems to continue to fail (closes immediately when starting navigation). My current work-around is to open a different route and start it. This seems to work consistently. I then go back and select the original route and open/start it. For whatever reason, this seems to work.

                            Edit...

                            Just to clarify what I mean by starting a route...

                            a63e49e2-80b0-40c8-8b73-4a21eb1cbddb-image.png

                            If I get past that point - then all is good. But at times it is an "if".

                            Edit^2...

                            Also noted it closing unexpectedly with choosing to edit (pencil icon) from this screen.

                            Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            Alpha tester
                            wrote on last edited by
                            #14

                            @Tim-Thompson, yes, that makes us two of a kind 😉 Bevause it seems to be a very rare problem.

                            I already told @Corjan-Meijerink, this in a support chat, in my experience once my first route-load works then, without quitting the app, I can load all thinkabel routes. But when the first load fails, I can't load any route until perhaps by force-closing the app.

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                            1 Reply Last reply
                            0
                            • Corjan Meijerinkundefined Online
                              Corjan Meijerinkundefined Online
                              Corjan Meijerink
                              Developer
                              wrote on last edited by
                              #15

                              This will be investigated coming week! 🙂

                              Con Hennekensundefined 1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Corjan Meijerink

                                This will be investigated coming week! 🙂

                                Con Hennekensundefined Offline
                                Con Hennekensundefined Offline
                                Con Hennekens
                                Alpha tester
                                wrote on last edited by
                                #16

                                @Corjan-Meijerink, I have full confidence 😉 I didn't mean to disturb your weekend!

                                I am just an enthusiastic MRA user, and hope you will be one too!

                                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                Corjan Meijerinkundefined 1 Reply Last reply
                                0
                                • Con Hennekensundefined Con Hennekens

                                  @Corjan-Meijerink, I have full confidence 😉 I didn't mean to disturb your weekend!

                                  Corjan Meijerinkundefined Online
                                  Corjan Meijerinkundefined Online
                                  Corjan Meijerink
                                  Developer
                                  wrote on last edited by
                                  #17

                                  @Con-Hennekens You haven’t at all 🙂 No worries!

                                  1 Reply Last reply
                                  0
                                  • Hans Kremersundefined Offline
                                    Hans Kremersundefined Offline
                                    Hans Kremers
                                    wrote on last edited by
                                    #18

                                    For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10

                                    After selecting and starting the navigation, the screen goes Black and the Desktop appears

                                    I tried several routes, all with the same result.
                                    Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fine

                                    Regards,

                                    Hans

                                    Corjan Meijerinkundefined 1 Reply Last reply
                                    1
                                    • Hans Kremersundefined Hans Kremers

                                      For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10

                                      After selecting and starting the navigation, the screen goes Black and the Desktop appears

                                      I tried several routes, all with the same result.
                                      Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fine

                                      Regards,

                                      Hans

                                      Corjan Meijerinkundefined Online
                                      Corjan Meijerinkundefined Online
                                      Corjan Meijerink
                                      Developer
                                      wrote on last edited by
                                      #19

                                      @Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so we’ll start the investigation shortly! 🙂

                                      myroute.appas-gps.beundefined 1 Reply Last reply
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                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        @Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so we’ll start the investigation shortly! 🙂

                                        myroute.appas-gps.beundefined Offline
                                        myroute.appas-gps.beundefined Offline
                                        myroute.appas-gps.be
                                        wrote on last edited by
                                        #20

                                        @Corjan-Meijerink
                                        Je rencontre exactement le même problème avec mon Samsung S20FE.
                                        Si je démarre Next, je charge un itinéraire de la bibliothèque, je lance la navigation et l'application se ferme. Si je redémarre une seconde fois, çà fonctionne et je peux ouvrir tous les autres itinéraires sans soucis.

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                                        • Tim  Thompsonundefined Offline
                                          Tim  Thompsonundefined Offline
                                          Tim Thompson
                                          wrote on last edited by
                                          #21

                                          I tried clearing that app cache and then retried starting the route. That seemed to work. Don't know if it was a coincidence. But for what it's worth.

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