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LAUNCH: upgrade waypoint menu

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  • MyRoute-app community MyRoute-app community

    Hello everyone,

    We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

    kind regards,

    Timo

    Pierre c Offline
    Pierre c Offline
    Pierre c
    wrote on last edited by
    #8

    @Timo-Martosatiman-MRA In fact, it all starts with an interruption in the line between two points. The route was missing but the waypoints were not. When I close and restart the route, it remains on standby and no longer opens.

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    0
    • MyRoute-app community MyRoute-app community

      Hello everyone,

      We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

      kind regards,

      Timo

      Jack van Tilburg Offline
      Jack van Tilburg Offline
      Jack van Tilburg
      wrote on last edited by Jack van Tilburg
      #9

      @Timo-Martosatiman-MRA
      https://www.myrouteapp.com/nl/social/route/5327654?mode=share

      Schermafbeelding 2021-10-11 om 14.12.59.png

      MyRoute-app community 1 Reply Last reply
      0
      • Reinhard-32 Offline
        Reinhard-32 Offline
        Reinhard-32
        wrote on last edited by Reinhard-32
        #10

        The same problem here. When I use the Openstreet map, then it works. I think the problem is related to the map which is used for calculation. And / or to the account.

        D5CA38EB-5DBB-4E45-A191-D1CC88003A67.jpeg

        Kindly regards
        Reinhard

        Montana 700i and Mac

        1 Reply Last reply
        0
        • Jack van Tilburg Jack van Tilburg

          @Timo-Martosatiman-MRA
          https://www.myrouteapp.com/nl/social/route/5327654?mode=share

          Schermafbeelding 2021-10-11 om 14.12.59.png

          MyRoute-app community Offline
          MyRoute-app community Offline
          MyRoute-app community
          Administrator
          wrote on last edited by
          #11

          @Jack-van-Tilburg

          Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

          @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

          Kind regards,

          Timo

          Jack van Tilburg Pierre c Steve Lynch 5 Replies Last reply
          0
          • MyRoute-app community MyRoute-app community

            @Jack-van-Tilburg

            Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

            @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

            Kind regards,

            Timo

            Jack van Tilburg Offline
            Jack van Tilburg Offline
            Jack van Tilburg
            wrote on last edited by
            #12

            @Timo-Martosatiman-MRA said in LAUNCH: upgrade waypoint menu:

            blue web-loading bar on the top

            Yep I see the blue web-loading bar on the top and it goes smoothly all the way to the right. But after that nothing happens.
            So that's also the answer to your question how long do I wait.
            So it doesn't matter, nothing happens.

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            0
            • MyRoute-app community MyRoute-app community

              @Jack-van-Tilburg

              Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

              @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

              Kind regards,

              Timo

              Jack van Tilburg Offline
              Jack van Tilburg Offline
              Jack van Tilburg
              wrote on last edited by
              #13

              @Timo-Martosatiman-MRA
              Also tested on my iPhone, with only 4G.
              The routes don't load there either.

              1 Reply Last reply
              0
              • MyRoute-app community MyRoute-app community

                @Jack-van-Tilburg

                Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                Kind regards,

                Timo

                Jack van Tilburg Offline
                Jack van Tilburg Offline
                Jack van Tilburg
                wrote on last edited by
                #14

                @Timo-Martosatiman-MRA
                Are you testing on a "stand-alone" computer?
                Or is that computer connected in any way to a "MyRoute" (management) network?

                1 Reply Last reply
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                • MyRoute-app community MyRoute-app community

                  @Jack-van-Tilburg

                  Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                  @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                  Kind regards,

                  Timo

                  Pierre c Offline
                  Pierre c Offline
                  Pierre c
                  wrote on last edited by
                  #15

                  @Timo-Martosatiman-MRA For my part, the problem arose during the calculation at waypoint n ° 8. The road between points 4 and 5 has disappeared and nothing more happens. If I reload the page, no route appears anymore but the points are displayed ... If I open another normally calculated route, the route also does not appear as if the previous failure blocked any loading

                  1 Reply Last reply
                  0
                  • David Bonner Offline
                    David Bonner Offline
                    David Bonner
                    wrote on last edited by
                    #16

                    Neither Routes or Tracks load.... I have tried on computer (iMac) and phone (iPhone7), neither work.

                    1 Reply Last reply
                    0
                    • Jack van Tilburg Offline
                      Jack van Tilburg Offline
                      Jack van Tilburg
                      wrote on last edited by
                      #17

                      I have now installed Google Chrome on my MacBook. With that browser I can open existing routes. But that is very slow.

                      1 Reply Last reply
                      0
                      • Reinhard-32 Offline
                        Reinhard-32 Offline
                        Reinhard-32
                        wrote on last edited by
                        #18

                        At my I-Mac with Big sur and the safari browser I can't load routes. With the crome browser I can plan a route at the here map but the response is very slow. I think there is a big bug in the MRA System.

                        Kindly regards
                        Reinhard

                        Montana 700i and Mac

                        Jack van Tilburg 1 Reply Last reply
                        0
                        • Reinhard-32 Reinhard-32

                          At my I-Mac with Big sur and the safari browser I can't load routes. With the crome browser I can plan a route at the here map but the response is very slow. I think there is a big bug in the MRA System.

                          Jack van Tilburg Offline
                          Jack van Tilburg Offline
                          Jack van Tilburg
                          wrote on last edited by
                          #19

                          @Reinhard-32
                          I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. 😞

                          Reinhard-32 Steve 25 2 Replies Last reply
                          0
                          • Jack van Tilburg Jack van Tilburg

                            @Reinhard-32
                            I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. 😞

                            Reinhard-32 Offline
                            Reinhard-32 Offline
                            Reinhard-32
                            wrote on last edited by
                            #20

                            @Jack-van-Tilburg MRA has added the new waypoints and I guess some other updates either.

                            Kindly regards
                            Reinhard

                            Montana 700i and Mac

                            1 Reply Last reply
                            0
                            • Tony 13 Offline
                              Tony 13 Offline
                              Tony 13
                              wrote on last edited by
                              #21

                              Hi
                              I am getting the same problem on Firefox, but on Android is OK. any old route more than two waypoints long is not loading or failing.
                              Tony

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                              0
                              • Reinhard-32 Offline
                                Reinhard-32 Offline
                                Reinhard-32
                                wrote on last edited by
                                #22

                                I have tested MRA in at a Windows 10 computer with the chrome browser. I works but not smooth.

                                Kindly regards
                                Reinhard

                                Montana 700i and Mac

                                1 Reply Last reply
                                0
                                • MyRoute-app community MyRoute-app community

                                  @Jack-van-Tilburg

                                  Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                                  @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                                  Kind regards,

                                  Timo

                                  Steve Lynch Offline
                                  Steve Lynch Offline
                                  Steve Lynch
                                  Valued contributor
                                  wrote on last edited by
                                  #23

                                  @Timo-Martosatiman-MRA

                                  Tested on iOS iPAD Pro using Chrome and Safari.
                                  Existing Routes are not loading for Here Map.

                                  “RS6 Rykas Loop” is a Public Route
                                  https://www.myrouteapp.com/en/social/route/3937795?mode=share

                                  “RS6 Waterfall Walk Safe Route” is a Public Route.
                                  This is set to OpenStreetMap uses the Offroad mode
                                  Transport Mode is “by foot”

                                  This route does open immediately.
                                  https://www.myrouteapp.com/en/social/route/5224950?mode=share

                                  Same as above using the iOS MyRoute Application

                                  Samsung S10 5G using the App
                                  “RS6 Rykas Loop” opens in about 7 Seconds
                                  “RS6 Waterfall Walk Safe Route” opens instantly.

                                  MS Surface Pro 4

                                  “RS6 Rykas Loop” opens in about 7 Seconds.
                                  “RS6 Waterfall Walk Safe Route” opens instantly.

                                  You don’t stop riding when you get old, you get old when you stop riding.

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                                  • MotorradTeam Mannheim Offline
                                    MotorradTeam Mannheim Offline
                                    MotorradTeam Mannheim
                                    wrote on last edited by
                                    #24

                                    I have tested MRA with WIN 10 and edge browser (version 94.0.992.38 (official build) (64-bit)). it works. Even the favorites are there.
                                    Tested with an "old" route with 143 waypoints over 3120km.
                                    (https://www.myrouteapp.com/de/social/route/4825168?mode=share)
                                    it works smooth

                                    It doesn't work with Firefox 92.01
                                    Markus

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                                    0
                                    • Jack van Tilburg Jack van Tilburg

                                      @Reinhard-32
                                      I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. 😞

                                      Steve 25 Offline
                                      Steve 25 Offline
                                      Steve 25
                                      wrote on last edited by
                                      #25

                                      @Jack-van-Tilburg said in LAUNCH: upgrade waypoint menu:

                                      @Reinhard-32
                                      I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. 😞

                                      I'm also unable to load any existing routes since this upgrade. I run MacBook Pro and Safari.

                                      1 Reply Last reply
                                      0
                                      • Steve Lynch Offline
                                        Steve Lynch Offline
                                        Steve Lynch
                                        Valued contributor
                                        wrote on last edited by Steve Lynch
                                        #26

                                        Maybe this is Mac/iOS specific?
                                        That’s what my tests indicate?

                                        Update:
                                        Doesn’t affect MRA Navigation on iOS or Android for me.

                                        You don’t stop riding when you get old, you get old when you stop riding.

                                        Steve 25 Reinhard-32 2 Replies Last reply
                                        0
                                        • Steve Lynch Steve Lynch

                                          Maybe this is Mac/iOS specific?
                                          That’s what my tests indicate?

                                          Update:
                                          Doesn’t affect MRA Navigation on iOS or Android for me.

                                          Steve 25 Offline
                                          Steve 25 Offline
                                          Steve 25
                                          wrote on last edited by
                                          #27

                                          @Steve-Lynch said in LAUNCH: upgrade waypoint menu:

                                          Maybe this is Mac/iOS specific?
                                          That’s what my tests indicate?

                                          I've just retested based on your comment (I have a MacBookPro and Safari). I downloaded Chrome and routes opened OK. So with a MacBook and Chrome it works for me. My preference is for Safari but can make it work until you guys come up with the full solution.

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