Update 5.0.3 - Device management

[Steve 2t]

said in Update 5.0.3 - Device management:

I agree with the policy, except it caught me out just before a trip.

I did have the app installed on:
My personal phone
My personal travel phone
My personal tablet
And My work phone

So I decided to update them all before my trip and I'm locked out of my mobile app account.

Lock me out of them all but let me delete what devices I want / have to via the web page / account instead of annoying support and now waiting for a resolution before I leave in 10 hours.

I received an email about the update and restrictions about an hour after I posted this. I wish I received the email a day ago.

But still, it would be good to remove devices via the web interface. I lose my phone it's gone, get a new one, break my limit, seek support.

[dungbeetle]

Hi.
A wee bit confused here.

1. In the email I received, it says "For €4.95 per month, you can continue to use our premium navigation app on two devices.." Does this apply to Routeplanner Gold and Navigation Next Lifetime members?
2. Presumably the two device limit doesn't include the Routeplanning webpage accessible via PC?
   Thanks.

[Corjan Meijerink]

@Charles-Rijken-0 Dat kan al!

[Corjan Meijerink]

@dungbeetle The restriction only applies to the app for Navigation Next users.
Lifetime users indeed never have to pay again but the device limit also applies to them.

[richard 3v]

Just a general point of view here, (and I will say now that this "change" does not affect me in any way), but it seems strange to me that you are able to change the rules for people who already have "lifetime" subscriptions taken out on the previous terms.

[Charles Rijken 0]

@Corjan-Meijerink

Thanx

[Corjan Meijerink]

@richard-3v Not more strange than our suppliers changing the terms of our contracts forcing us to do this

[RainerT]

Hallo,
ich habe volles Verständnis für diese Entscheidung und bin überrascht, dass es so lange möglich war, mehrere Geräte gleichzeitig angemeldet zu lassen.
Die Möglichkeit, überzählige Geräte abzumelden, um unterwegs andere zu nutzen, ist völlig ausreichend.
Eur App ist toll und ich freue mich auf jede Weiterentwicklung.
RT

Hello,
I fully understand this decision and am surprised that it was possible to have multiple devices registered at the same time for so long.
The option to deregister surplus devices in order to use others when on the move is perfectly adequate.
Your app is great and I look forward to seeing how it develops.
RT

[richard 3v]

Hi Corjan,
But surely that is changing the terms for when you renew, not for an existing contract ??
Anyhow, as said, this change doesn't affect me, it was purely a point of principal.
And I do agree that some will always take liberties.

[Corjan Meijerink]

@richard-3v yeah true

[ginogino]

@Adrian-Avram said in Update 5.0.3 - Device management:

@ginogino thats not a bug !
Before starting a route, go to Routing Settings and choose whether you want to begin from the nearest point on the route.

I have those options enabled, but if you start a route from Android Auto those options are not considered and the navigation takes you back to the starting point even if to do so you go back many kilometers and regardless of how many intermediate waypoints there are, the solution to the problem is to start the route from the smartphone from the app (outside of Android Auto) and then start the motorcycle and start the navigation on Android Auto, I consider this a bug in all respects, a bug that I reported almost a year ago and which has not been resolved.