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  3. (SOLVED) Attention: Regarding current TomTom MyDrive issues

(SOLVED) Attention: Regarding current TomTom MyDrive issues

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  • Michel van Hagen MRA-Founderundefined Offline
    Michel van Hagen MRA-Founderundefined Offline
    Michel van Hagen MRA-Founder
    Administrator
    wrote on last edited by
    #2

    The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

    “People don’t take trips, trips take people.” – John Steinbeck

    Ben Vosundefined Hans Schipperundefined 2 Replies Last reply
    1
    • Michel van Hagen MRA-Founderundefined Michel van Hagen MRA-Founder

      The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

      Ben Vosundefined Offline
      Ben Vosundefined Offline
      Ben Vos
      wrote on last edited by
      #3

      @Michel-van-Hagen-MRA-Founder

      Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
      I have access to the New GOR API and willing to help you. See my support Ticket #12322

      Daniël Luthra MRAundefined 1 Reply Last reply
      1
      • Ben Vosundefined Ben Vos

        @Michel-van-Hagen-MRA-Founder

        Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
        I have access to the New GOR API and willing to help you. See my support Ticket #12322

        Daniël Luthra MRAundefined Offline
        Daniël Luthra MRAundefined Offline
        Daniël Luthra MRA
        wrote on last edited by
        #4

        @Ben-Vos great we will contact you!

        1 Reply Last reply
        0
        • Michel van Hagen MRA-Founderundefined Michel van Hagen MRA-Founder

          The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

          Hans Schipperundefined Offline
          Hans Schipperundefined Offline
          Hans Schipper
          wrote on last edited by Hans Schipper
          #5

          @Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

          Nick Carthewundefined 1 Reply Last reply
          0
          • Hans Schipperundefined Hans Schipper

            @Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

            Nick Carthewundefined Online
            Nick Carthewundefined Online
            Nick Carthew
            RouteXpert
            wrote on last edited by
            #6

            @Hans-Schipper It works well for me when I use Save as TomTom MyDrive (beta). I have a TomTom Rider 500.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            1 Reply Last reply
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            • Michel van Hagen MRA-Founderundefined Offline
              Michel van Hagen MRA-Founderundefined Offline
              Michel van Hagen MRA-Founder
              Administrator
              wrote on last edited by
              #7

              It is working correct, we test it and get no support tickets.

              “People don’t take trips, trips take people.” – John Steinbeck

              1 Reply Last reply
              0
              • Hans Schipperundefined Offline
                Hans Schipperundefined Offline
                Hans Schipper
                wrote on last edited by
                #8

                I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

                Nick Carthewundefined 1 Reply Last reply
                0
                • Hans Schipperundefined Hans Schipper

                  I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

                  Nick Carthewundefined Online
                  Nick Carthewundefined Online
                  Nick Carthew
                  RouteXpert
                  wrote on last edited by
                  #9

                  @Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

                  Hans Schipperundefined 1 Reply Last reply
                  0
                  • Nick Carthewundefined Nick Carthew

                    @Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

                    Hans Schipperundefined Offline
                    Hans Schipperundefined Offline
                    Hans Schipper
                    wrote on last edited by
                    #10

                    @Nick-Carthew-RouteXpert I did...problem not solved.

                    MyRoute-app communityundefined 1 Reply Last reply
                    0
                    • Hans Schipperundefined Hans Schipper

                      @Nick-Carthew-RouteXpert I did...problem not solved.

                      MyRoute-app communityundefined Offline
                      MyRoute-app communityundefined Offline
                      MyRoute-app community
                      Administrator
                      wrote on last edited by
                      #11

                      @Hans-Schipper Does the problem persist?

                      1 Reply Last reply
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