(SOLVED) Attention: Regarding current TomTom MyDrive issues

[MyRoute-app community]

Update: The issue has been resolved swiftly through close cooperation between TomTom and our development team. TomTom took immediate action with the provided information and was able to fix the bug.

Your attention please,

TomTom has changed something in their cloud SDK. This has caused problems with saving routes via MyRoute-app on TomTom MyDrive. It is a problem that MyRoute-app cannot resolve at the moment because the cause lies with TomTom. TomTom has been contacted in regards to this issue and it is expected that the problem can be resolved in collaboration with them. If neccecary, MyRoute-app is standing by to help TomTom in this. In the text below we'll explain what exactly the problem entails.

The problem
If you export a route to your TomTom via the "Save as> TomTom MyDrive" function, you will still see the route neatly in your TomTom, so that is NOT the problem. But the routes will no longer be visible in TomTom MyDrive. Even more annoying, the routes that you had in MyDrive will suddenly be gone and you will no longer be able to upload routes to MyDrive. The only solution is to create an entirely new MyDrive account.

It is therefore only a problem if you think it is important that your routes remain in TomTom MyDrive. Our advice is therefore NOT to use the "Save as> TomTom MyDrive" function in MyRoute-app until TomTom resolves this issue. If it is absolutely adamant that a route gets uploaded to MyDrive then there is a workaround: you can save a route on your hard drive and upload it to TomTom MyDrive.

If you, like us and many others, do not use MyDrive as a route archive, it is NOT a problem. The "Save as> TomTom MyDrive" function still works correctly if you want to export a route from MyRoute app to your TomTom via the cloud. Your online route archive in MyRoute-app is and will remain intact and you can continue to export your routes via the cloud to your TomTom with a PC, tablet or smartphone.

We will report that as soon as we have a reply from TomTom. If your account has been locked, report this to TomTom so that they can unlock your account.

[Michel van Hagen MRA-Founder]

The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

[Ben Vos]

@Michel-van-Hagen-MRA-Founder

Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
I have access to the New GOR API and willing to help you. See my support Ticket #12322

[Daniël Luthra MRA]

@Ben-Vos great we will contact you!

[Hans Schipper]

@Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

[Nick Carthew]

@Hans-Schipper It works well for me when I use Save as TomTom MyDrive (beta). I have a TomTom Rider 500.

[Michel van Hagen MRA-Founder]

It is working correct, we test it and get no support tickets.

[Hans Schipper]

I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

[Nick Carthew]

@Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

[Hans Schipper]

@Nick-Carthew-RouteXpert I did...problem not solved.

[MyRoute-app community]

@Hans-Schipper Does the problem persist?