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Outreach to Sygic in light of connectivity issues

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  • MyRoute-app communityundefined MyRoute-app community

    Dear community,

    As promised to some of our members I've reached out to Sygic to try and see if we can work out a fix for recent connectivity issues with Sygic and MRA mobile.

    Kind regards,

    Timo

    8e009152-5fb7-405b-b52a-d09190c45155-image.png

    Nick Carthewundefined Offline
    Nick Carthewundefined Offline
    Nick Carthew
    RouteXpert
    wrote on last edited by
    #2

    Bravo @Timo-Martosatiman-MRA 👏 👏 👏 This attitude makes me feel very proud to be part of the MRA community. 10/10

    Always willing to help if I can.
    Triumph Tiger 1200 XRT called Tina.
    MRA Navigation Next and SilverFox B8J bar buttons.
    Quadlock wireless mount for IPhone 11.
    Cardo Scala Packtalk Bold.
    TomTom Rider 500. (In the cupboard now)

    Drabslabundefined 1 Reply Last reply
    2
    • Nick Carthewundefined Nick Carthew

      Bravo @Timo-Martosatiman-MRA 👏 👏 👏 This attitude makes me feel very proud to be part of the MRA community. 10/10

      Drabslabundefined Offline
      Drabslabundefined Offline
      Drabslab
      wrote on last edited by
      #3

      @Nick-Carthew Copy that, this is a fantastic move, please keep us informed of the outcome

      It is not difficult, it is easy, it's a hobby

      1 Reply Last reply
      0
      • MyRoute-app communityundefined MyRoute-app community

        Dear community,

        As promised to some of our members I've reached out to Sygic to try and see if we can work out a fix for recent connectivity issues with Sygic and MRA mobile.

        Kind regards,

        Timo

        8e009152-5fb7-405b-b52a-d09190c45155-image.png

        John Nultyundefined Offline
        John Nultyundefined Offline
        John Nulty
        wrote on last edited by
        #4

        Bravo @Timo-Martosatiman-MRA 👏, I welcome your approach and am interested in the outcome. Good luck 👍

        1 Reply Last reply
        0
        • Oscar Perez Lopezundefined Offline
          Oscar Perez Lopezundefined Offline
          Oscar Perez Lopez
          wrote on last edited by
          #5

          also thnaks for transparency however we are waiting for solution and Sygic has its own router planner so i thinkthan if you are not going to push them, they are not going to do nothing for us and then my support to MRA will be for nothing.

          Info Officerundefined 1 Reply Last reply
          0
          • Stuart eundefined Offline
            Stuart eundefined Offline
            Stuart e
            wrote on last edited by
            #6

            So I have just upgraded to Gold and also vrought the Sygic licence as I have just brought a Ducati Multistrada to use the Sygic GPS system. I now find out I cannot use Myroute App with Sygic! Grrrrrr - I know you are in communication with them - could you keep us updated on your progress please - thanks Stuart

            1 Reply Last reply
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            • MyRoute-app communityundefined Offline
              MyRoute-app communityundefined Offline
              MyRoute-app community
              Administrator
              wrote on last edited by
              #7

              I've reached out again to Sygic, now that 20 days have passed.

              I was promised that management/development would reach out to me. But so far nothing has appeared in my inbox.

              You can find my reminder below. I really hope that we'll be able to get in touch with them. But if not, we'll start informing people to simply reach out to their support and attach this forum thread.

              e3adca95-0180-4660-b554-0501e3d851ce-image.png

              Jochem Rebergenundefined 1 Reply Last reply
              1
              • MyRoute-app communityundefined MyRoute-app community

                I've reached out again to Sygic, now that 20 days have passed.

                I was promised that management/development would reach out to me. But so far nothing has appeared in my inbox.

                You can find my reminder below. I really hope that we'll be able to get in touch with them. But if not, we'll start informing people to simply reach out to their support and attach this forum thread.

                e3adca95-0180-4660-b554-0501e3d851ce-image.png

                Jochem Rebergenundefined Offline
                Jochem Rebergenundefined Offline
                Jochem Rebergen
                wrote on last edited by
                #8

                @Timo-Martosatiman-MRA is there any update on this? Since it is September already. I am experiencing the same issues.

                Thanks!

                MyRoute-app communityundefined 1 Reply Last reply
                0
                • Jochem Rebergenundefined Jochem Rebergen

                  @Timo-Martosatiman-MRA is there any update on this? Since it is September already. I am experiencing the same issues.

                  Thanks!

                  MyRoute-app communityundefined Offline
                  MyRoute-app communityundefined Offline
                  MyRoute-app community
                  Administrator
                  wrote on last edited by
                  #9

                  @Jochem-Rebergen Like with you, Sygic keeps telling us that they're working on the issue. At this time there's nothing else I can do (as this is a problem on their end, and they recognize it as such).

                  Callum ODonnellundefined 1 Reply Last reply
                  0
                  • David Bonnerundefined Offline
                    David Bonnerundefined Offline
                    David Bonner
                    wrote on last edited by
                    #10

                    I have been in touch with Sygic regarding this issue.

                    I have attached a copy of the email thread. In their latest email (4 Oct) they say that MRA Navigation needs to be updated and they have sent the necessary documentation.

                    Is it possible to estimate when this fix will be incorporated?

                    Thanks

                    Sygic Request 1516121 How would you rate the support you received.jpg

                    1 Reply Last reply
                    0
                    • David Bonnerundefined Offline
                      David Bonnerundefined Offline
                      David Bonner
                      wrote on last edited by
                      #11

                      Is there any progress with this issue, or a timescale for it's resolution?

                      In the process of fixing the bug can I suggest adding a 'Compare route to Sygic" function to the route planner toolkit? When preparing routes previously, before Sygic functionality was lost, I had noticed that the Sygic route often differed from the Default (Open Street Map), TomTom and Here routes. When creating a route for use with Sygic navigation it would be useful to check for discrepancies and correct these in advance.

                      However, this would be a refinement and it is more important to reinstate MRA Navigation compatibility with Sygic to as it was previously.

                      I would appreciate an update.

                      Thanks

                      1 Reply Last reply
                      0
                      • MyRoute-app communityundefined MyRoute-app community

                        @Jochem-Rebergen Like with you, Sygic keeps telling us that they're working on the issue. At this time there's nothing else I can do (as this is a problem on their end, and they recognize it as such).

                        Callum ODonnellundefined Offline
                        Callum ODonnellundefined Offline
                        Callum ODonnell
                        wrote on last edited by
                        #12

                        @timo-martosatiman-mra

                        May I ask for an update please?

                        1 Reply Last reply
                        0
                        • Tonton Alainundefined Offline
                          Tonton Alainundefined Offline
                          Tonton Alain
                          wrote on last edited by
                          #13

                          Toujours pas possible de convertir un itinéraire MRA vers SYGIC sur IPHONE pour la Multistrada peut être supprimer la fonction sur MRA pour ne plus se prendre la tête.

                          Reinhard-32undefined 1 Reply Last reply
                          0
                          • Tonton Alainundefined Tonton Alain

                            Toujours pas possible de convertir un itinéraire MRA vers SYGIC sur IPHONE pour la Multistrada peut être supprimer la fonction sur MRA pour ne plus se prendre la tête.

                            Reinhard-32undefined Offline
                            Reinhard-32undefined Offline
                            Reinhard-32
                            wrote on last edited by
                            #14

                            @tonton-alain This is was discussed here as well.
                            https://forum.myrouteapp.com/topic/1862/sygic-connectivity-issue/13

                            Kindly regards
                            Reinhard

                            ZumoXT, Zumo 590, Montana 700i and Mac

                            1 Reply Last reply
                            0
                            • Oscar Perez Lopezundefined Oscar Perez Lopez

                              also thnaks for transparency however we are waiting for solution and Sygic has its own router planner so i thinkthan if you are not going to push them, they are not going to do nothing for us and then my support to MRA will be for nothing.

                              Info Officerundefined Offline
                              Info Officerundefined Offline
                              Info Officer
                              wrote on last edited by
                              #15

                              @oscar-perez-lopez The Sygic Route planner is awful.
                              I've been a long time user of route planners from way back to Microsoft's Streets & Trips. I can't understand how their route planner is supposed to work.

                              1 Reply Last reply
                              0
                              • Richard Young 1undefined Offline
                                Richard Young 1undefined Offline
                                Richard Young 1
                                wrote on last edited by
                                #16

                                I'm following this with interest as not having to export gpx routes to another tool was a huge benefit. Maybe I'll try Calimoto or something instead of Sygic. 😞

                                1 Reply Last reply
                                0
                                • Alex Veldkampundefined Offline
                                  Alex Veldkampundefined Offline
                                  Alex Veldkamp
                                  wrote on last edited by
                                  #17

                                  Professionally waiting to see if they will respond

                                  Herko ter Horstundefined 1 Reply Last reply
                                  0
                                  • Alex Veldkampundefined Alex Veldkamp

                                    Professionally waiting to see if they will respond

                                    Herko ter Horstundefined Offline
                                    Herko ter Horstundefined Offline
                                    Herko ter Horst
                                    wrote on last edited by
                                    #18

                                    @alex-veldkamp Apparently, Sygic (for iOS) can now import GPX files again.

                                    1 Reply Last reply
                                    0
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