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    Outreach to Sygic in light of connectivity issues

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    • MyRoute-app community
      MyRoute-app community administrator last edited by

      Dear community,

      As promised to some of our members I've reached out to Sygic to try and see if we can work out a fix for recent connectivity issues with Sygic and MRA mobile.

      Kind regards,

      Timo

      8e009152-5fb7-405b-b52a-d09190c45155-image.png

      Nick Carthew John Nulty 2 Replies Last reply Reply Quote 8
      • Nick Carthew
        Nick Carthew RouteXperts Instructor @MyRoute-app community last edited by

        Bravo @Timo-Martosatiman-MRA πŸ‘ πŸ‘ πŸ‘ This attitude makes me feel very proud to be part of the MRA community. 10/10

        Always willing to help if I can.
        Triumph Tiger 1200 XRT called Tina.
        MRA Navigation Next and SilverFox B8J bar buttons.
        Quadlock wireless mount for IPhone 11.
        Cardo Scala Packtalk Bold.
        TomTom Rider 500. (In the cupboard now)

        Drabslab 1 Reply Last reply Reply Quote 2
        • Drabslab
          Drabslab Banned @Nick Carthew last edited by

          @Nick-Carthew Copy that, this is a fantastic move, please keep us informed of the outcome

          1 Reply Last reply Reply Quote 0
          • John Nulty
            John Nulty @MyRoute-app community last edited by

            Bravo @Timo-Martosatiman-MRA πŸ‘, I welcome your approach and am interested in the outcome. Good luck πŸ‘

            1 Reply Last reply Reply Quote 0
            • Oscar Perez Lopez
              Oscar Perez Lopez last edited by

              also thnaks for transparency however we are waiting for solution and Sygic has its own router planner so i thinkthan if you are not going to push them, they are not going to do nothing for us and then my support to MRA will be for nothing.

              Info Officer 1 Reply Last reply Reply Quote 0
              • Stuart e
                Stuart e last edited by

                So I have just upgraded to Gold and also vrought the Sygic licence as I have just brought a Ducati Multistrada to use the Sygic GPS system. I now find out I cannot use Myroute App with Sygic! Grrrrrr - I know you are in communication with them - could you keep us updated on your progress please - thanks Stuart

                1 Reply Last reply Reply Quote 0
                • MyRoute-app community
                  MyRoute-app community administrator last edited by

                  I've reached out again to Sygic, now that 20 days have passed.

                  I was promised that management/development would reach out to me. But so far nothing has appeared in my inbox.

                  You can find my reminder below. I really hope that we'll be able to get in touch with them. But if not, we'll start informing people to simply reach out to their support and attach this forum thread.

                  e3adca95-0180-4660-b554-0501e3d851ce-image.png

                  Jochem Rebergen 1 Reply Last reply Reply Quote 1
                  • Jochem Rebergen
                    Jochem Rebergen @MyRoute-app community last edited by

                    @Timo-Martosatiman-MRA is there any update on this? Since it is September already. I am experiencing the same issues.

                    Thanks!

                    MyRoute-app community 1 Reply Last reply Reply Quote 0
                    • MyRoute-app community
                      MyRoute-app community administrator @Jochem Rebergen last edited by

                      @Jochem-Rebergen Like with you, Sygic keeps telling us that they're working on the issue. At this time there's nothing else I can do (as this is a problem on their end, and they recognize it as such).

                      Callum ODonnell 1 Reply Last reply Reply Quote 0
                      • David Bonner
                        David Bonner last edited by

                        I have been in touch with Sygic regarding this issue.

                        I have attached a copy of the email thread. In their latest email (4 Oct) they say that MRA Navigation needs to be updated and they have sent the necessary documentation.

                        Is it possible to estimate when this fix will be incorporated?

                        Thanks

                        Sygic Request 1516121 How would you rate the support you received.jpg

                        1 Reply Last reply Reply Quote 0
                        • David Bonner
                          David Bonner last edited by

                          Is there any progress with this issue, or a timescale for it's resolution?

                          In the process of fixing the bug can I suggest adding a 'Compare route to Sygic" function to the route planner toolkit? When preparing routes previously, before Sygic functionality was lost, I had noticed that the Sygic route often differed from the Default (Open Street Map), TomTom and Here routes. When creating a route for use with Sygic navigation it would be useful to check for discrepancies and correct these in advance.

                          However, this would be a refinement and it is more important to reinstate MRA Navigation compatibility with Sygic to as it was previously.

                          I would appreciate an update.

                          Thanks

                          1 Reply Last reply Reply Quote 0
                          • Referenced by  Con Hennekens Con Hennekens 
                          • Callum ODonnell
                            Callum ODonnell @MyRoute-app community last edited by

                            @timo-martosatiman-mra

                            May I ask for an update please?

                            1 Reply Last reply Reply Quote 0
                            • Tonton Alain
                              Tonton Alain last edited by

                              Toujours pas possible de convertir un itinΓ©raire MRA vers SYGIC sur IPHONE pour la Multistrada peut Γͺtre supprimer la fonction sur MRA pour ne plus se prendre la tΓͺte.

                              Reinhard-32 1 Reply Last reply Reply Quote 0
                              • Reinhard-32
                                Reinhard-32 @Tonton Alain last edited by

                                @tonton-alain This is was discussed here as well.
                                https://forum.myrouteapp.com/topic/1862/sygic-connectivity-issue/13

                                Kindly regards
                                Reinhard

                                ZumoXT, Zumo 590, Montana 700i and Mac

                                1 Reply Last reply Reply Quote 0
                                • Info Officer
                                  Info Officer @Oscar Perez Lopez last edited by

                                  @oscar-perez-lopez The Sygic Route planner is awful.
                                  I've been a long time user of route planners from way back to Microsoft's Streets & Trips. I can't understand how their route planner is supposed to work.

                                  1 Reply Last reply Reply Quote 0
                                  • Richard Young 1
                                    Richard Young 1 last edited by

                                    I'm following this with interest as not having to export gpx routes to another tool was a huge benefit. Maybe I'll try Calimoto or something instead of Sygic. 😞

                                    1 Reply Last reply Reply Quote 0
                                    • Alex Veldkamp
                                      Alex Veldkamp last edited by

                                      Professionally waiting to see if they will respond

                                      Herko ter Horst 1 Reply Last reply Reply Quote 0
                                      • Herko ter Horst
                                        Herko ter Horst @Alex Veldkamp last edited by

                                        @alex-veldkamp Apparently, Sygic (for iOS) can now import GPX files again.

                                        1 Reply Last reply Reply Quote 0
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