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  4. Problems with the "Avoid Toll Roads" option

Problems with the "Avoid Toll Roads" option

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Giancarlo eundefined Giancarlo e

    Since the last update (Version 4.4), when you select the "Avoid Toll Roads" option, the app assumes you shouldn't use highways. It's as if the app can't identify which highways are toll roads and which aren't. Examples:
    5318de99-0beb-4ab3-b6c6-62529a48c36d-image.png
    In this example, a route has been created where the "Avoid toll roads" option has not been chosen, and the app goes through the M-45 motorway (Madrid), which is not a toll road.

    754d3b9f-c0f6-4bb5-b312-07056c5ffc82-image.png

    In the same example, the option "Avoid toll motorways" has now been chosen, and as can be seen, the app avoids using the M-45 motorway (Madrid), identifying it as a toll motorway when it is not.

    Con Hennekensundefined Offline
    Con Hennekensundefined Offline
    Con Hennekens
    Alpha tester
    wrote on last edited by
    #2

    @Giancarlo-e, You are showing route calculations on the WEB-planner. Therefore your assumption that it has to do with the APP version holds no ground. Changes in the app do not reflect anything in the web-planner. Also I see "Usar segmentos" enabled, which indicates you are using the OSM map, while the app only uses the HERE map. Not a solution for your problem, but just some observations 😉

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

    Giancarlo eundefined 1 Reply Last reply
    -1
    • Con Hennekensundefined Con Hennekens

      @Giancarlo-e, You are showing route calculations on the WEB-planner. Therefore your assumption that it has to do with the APP version holds no ground. Changes in the app do not reflect anything in the web-planner. Also I see "Usar segmentos" enabled, which indicates you are using the OSM map, while the app only uses the HERE map. Not a solution for your problem, but just some observations 😉

      Giancarlo eundefined Offline
      Giancarlo eundefined Offline
      Giancarlo e
      wrote on last edited by
      #3

      @Con-Hennekens Thank you for your comment. However, your observation doesn't change the final result. Whether on the web or in the app, the final result is the same. Whether with more OSM or with HERE maps, the result is the same. So I don't fully understand the reason for your comment. The problem is that the web and the app misinterpret the "Avoid toll roads" option.
      I'm also an avid MRA user. I think it's an excellent app and I've recommended it to many friends. But I have to admit that in the latest updates, or whatever you want to call them, the web or the app, they do things they didn't do before. Even on my Blackview 8900 Pro phone, since the last update, the app doesn't work. I load the app and the screen goes black. I don't know if it's the update or something, but the truth is that the problems coincide with the update.

      Manzo91undefined Con Hennekensundefined 2 Replies Last reply
      1
      • Giancarlo eundefined Giancarlo e

        @Con-Hennekens Thank you for your comment. However, your observation doesn't change the final result. Whether on the web or in the app, the final result is the same. Whether with more OSM or with HERE maps, the result is the same. So I don't fully understand the reason for your comment. The problem is that the web and the app misinterpret the "Avoid toll roads" option.
        I'm also an avid MRA user. I think it's an excellent app and I've recommended it to many friends. But I have to admit that in the latest updates, or whatever you want to call them, the web or the app, they do things they didn't do before. Even on my Blackview 8900 Pro phone, since the last update, the app doesn't work. I load the app and the screen goes black. I don't know if it's the update or something, but the truth is that the problems coincide with the update.

        Manzo91undefined Offline
        Manzo91undefined Offline
        Manzo91
        wrote on last edited by
        #4

        @Giancarlo-e you are not the only one with problematic app after the update. i'm in the same situation unfortunally. I've had to revert back to update 4.3.9 to use the app at this moment.

        Giancarlo eundefined 1 Reply Last reply
        0
        • Manzo91undefined Manzo91

          @Giancarlo-e you are not the only one with problematic app after the update. i'm in the same situation unfortunally. I've had to revert back to update 4.3.9 to use the app at this moment.

          Giancarlo eundefined Offline
          Giancarlo eundefined Offline
          Giancarlo e
          wrote on last edited by
          #5

          @Manzo91 I didn't know you could reinstall a previous version... Can you tell me how to do it? Thanks.

          Manzo91undefined 1 Reply Last reply
          0
          • Giancarlo eundefined Giancarlo e

            @Manzo91 I didn't know you could reinstall a previous version... Can you tell me how to do it? Thanks.

            Manzo91undefined Offline
            Manzo91undefined Offline
            Manzo91
            wrote on last edited by
            #6

            @Giancarlo-e Install Aptoide from Google. Uninstall version 4.4.0, look for MyRoute App in Aptoide and select "Older Versions" and get V 4.3.9 and log in with your account.
            Good Luck !

            Giancarlo eundefined 1 Reply Last reply
            0
            • Manzo91undefined Manzo91

              @Giancarlo-e Install Aptoide from Google. Uninstall version 4.4.0, look for MyRoute App in Aptoide and select "Older Versions" and get V 4.3.9 and log in with your account.
              Good Luck !

              Giancarlo eundefined Offline
              Giancarlo eundefined Offline
              Giancarlo e
              wrote on last edited by
              #7

              @Manzo91 thank

              1 Reply Last reply
              0
              • Giancarlo eundefined Giancarlo e

                @Con-Hennekens Thank you for your comment. However, your observation doesn't change the final result. Whether on the web or in the app, the final result is the same. Whether with more OSM or with HERE maps, the result is the same. So I don't fully understand the reason for your comment. The problem is that the web and the app misinterpret the "Avoid toll roads" option.
                I'm also an avid MRA user. I think it's an excellent app and I've recommended it to many friends. But I have to admit that in the latest updates, or whatever you want to call them, the web or the app, they do things they didn't do before. Even on my Blackview 8900 Pro phone, since the last update, the app doesn't work. I load the app and the screen goes black. I don't know if it's the update or something, but the truth is that the problems coincide with the update.

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #8

                @Giancarlo-e said in Problems with the "Avoid Toll Roads" option:

                Even on my Blackview 8900 Pro phone, since the last update, the app doesn't work. I load the app and the screen goes black. I don't know if it's the update or something, but the truth is that the problems coincide with the update.

                I cannot speak for your black screen problem, but the misinterpretation of your toll-road example has definitely nothing to do with any app update. I checked your situation against the TomTom and HERE maps, and they both do NOT show the same problem:

                0f91190a-0dca-4780-9ae3-a0c08f9cfd77-image.png

                This leads me to believe there is a map-error on the OSM map. You can apply for a change here: https://www.openstreetmap.org/fixthemap

                The reason for my earlier comment is that it is illogical to plan routes you want to navigate using the MRA app with any other then the HERE map, since the MRA Navigation module uses HERE maps exclusively. If you take notice of my advice, it definitely changes your result 😉

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

                1 Reply Last reply
                0
                • Donovan Smithundefined Offline
                  Donovan Smithundefined Offline
                  Donovan Smith
                  wrote last edited by
                  #9

                  I am a beginner user and think I had a similar issue. Or possibly a similar issue. I planned a route from north to south of France. I had waypoints in the route. I set options to use motorways, avoid tolls and fastest. When I opened route it did give me route violation warning. But did not say where or offer an alternative. On 3 separate occasions the guidance took me on a toll road. Which is I guess the only way to get me to my next waypoint. (This is usually avoided when using Garmin devices.)I think possibly the weighting and priority of the route planning should firstly avoid tools, then compute fastest time. Or not allow route creation. It’s hard to avoid a toll when you’re on the approach road!

                  Con Hennekensundefined 1 Reply Last reply
                  0
                  • RetiredWingManundefined Offline
                    RetiredWingManundefined Offline
                    RetiredWingMan
                    Valued contributor
                    wrote last edited by
                    #10

                    Share a link to the route and make the route public. We can review the route to try and solve the issue.

                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                    1 Reply Last reply
                    0
                    • Giancarlo eundefined Giancarlo e

                      Since the last update (Version 4.4), when you select the "Avoid Toll Roads" option, the app assumes you shouldn't use highways. It's as if the app can't identify which highways are toll roads and which aren't. Examples:
                      5318de99-0beb-4ab3-b6c6-62529a48c36d-image.png
                      In this example, a route has been created where the "Avoid toll roads" option has not been chosen, and the app goes through the M-45 motorway (Madrid), which is not a toll road.

                      754d3b9f-c0f6-4bb5-b312-07056c5ffc82-image.png

                      In the same example, the option "Avoid toll motorways" has now been chosen, and as can be seen, the app avoids using the M-45 motorway (Madrid), identifying it as a toll motorway when it is not.

                      Brian McGundefined Offline
                      Brian McGundefined Offline
                      Brian McG
                      wrote last edited by
                      #11

                      Hi @Giancarlo-e I can replicate what you see in MRA with the OSM routing
                      Inspecting the OpenStreetMap data on the OSM site, it has no tags for tolls on this section of motorway
                      Replicating the same route in Osmand with the Avoid Tolls option enabled it routes correctly along the motorway

                      The only conclusion I can come to is that the MRA version of the OSM data must have an incorrect Toll tag on this section

                      BlackView BV7100, Android 12
                      Normaly navigate Routes in Offline mode with Offline Maps

                      1 Reply Last reply
                      1
                      • Donovan Smithundefined Offline
                        Donovan Smithundefined Offline
                        Donovan Smith
                        wrote last edited by
                        #12

                        View 'To Levigniac' in MyRoute-app! https://www.myrouteapp.com/route/open/11805038 There were sections of this router prior to starting point but I deleted them after use and only have this section left

                        1 Reply Last reply
                        0
                        • Donovan Smithundefined Donovan Smith

                          I am a beginner user and think I had a similar issue. Or possibly a similar issue. I planned a route from north to south of France. I had waypoints in the route. I set options to use motorways, avoid tolls and fastest. When I opened route it did give me route violation warning. But did not say where or offer an alternative. On 3 separate occasions the guidance took me on a toll road. Which is I guess the only way to get me to my next waypoint. (This is usually avoided when using Garmin devices.)I think possibly the weighting and priority of the route planning should firstly avoid tools, then compute fastest time. Or not allow route creation. It’s hard to avoid a toll when you’re on the approach road!

                          Con Hennekensundefined Offline
                          Con Hennekensundefined Offline
                          Con Hennekens
                          Alpha tester
                          wrote last edited by
                          #13

                          @Donovan-Smith said in Problems with the "Avoid Toll Roads" option:

                          When I opened route it did give me route violation warning.

                          Planning a route in OSM will start the "Navigate Route as a Track" feature, because Navigation uses the HERE map. Navigating a track does not give room for alternative routing. So if you plan your route in OSM (which obviously has a problem in that area concerning toll roads) and start navigating in the MRA app (using HERE as the only option) things like this happen.

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

                          1 Reply Last reply
                          0
                          • Donovan Smithundefined Offline
                            Donovan Smithundefined Offline
                            Donovan Smith
                            wrote last edited by
                            #14

                            I planned it on the web through the web app. So can I assume the web app is osm ? I know the the Next App is here maps.

                            Brian McGundefined 1 Reply Last reply
                            0
                            • Donovan Smithundefined Donovan Smith

                              I planned it on the web through the web app. So can I assume the web app is osm ? I know the the Next App is here maps.

                              Brian McGundefined Offline
                              Brian McGundefined Offline
                              Brian McG
                              wrote last edited by
                              #15

                              @Donovan-Smith the navigation app on your mobile uses the Here routing algorithm
                              the Here algorithm is the one used for navigation by MRA

                              on the Web planner when you are planning you can choose which routing algorithm you wish to use either OSM, TomTom or Here

                              7be96ad9-be99-45cc-99ac-aaa24d9e5de5-image.png

                              You should choose the algorithm that matches your navigation device
                              So if your using MRA or a Garmin to navigate it is best to use the Here routing algorithm
                              If your using a TomTom obviously best to use the TomTom algorithm
                              If your using Osmand then best to use the OSM algorithm
                              The TomTom & Here routing algorithms are not available with a basic web account, you need either a Gold or Navigation subscription to access them

                              The map layers are just graphic overlays they just show you where the roads are, they are not responsible for calculating the routing
                              8f4a81f2-bdf9-43b4-92fe-e760431a048f-image.png

                              BlackView BV7100, Android 12
                              Normaly navigate Routes in Offline mode with Offline Maps

                              1 Reply Last reply
                              0
                              • Donovan Smithundefined Offline
                                Donovan Smithundefined Offline
                                Donovan Smith
                                wrote last edited by
                                #16

                                @Brian-McG ok. I just looked on the mra route planner. I don’t have access to choose here maps as I am not a gold subscriber. I am only paying for the next nav app. So by default following your post I am guessing I am on osm maps then when I go to my nav app it’s here maps, so that’ll be the issue! If I plan a route using destination input, is that also using osm maps to plan? Vis a vis is there a way around (simple and easy ) or is this a way they force a revenue stream?

                                Nick Carthewundefined Brian McGundefined 2 Replies Last reply
                                0
                                • Donovan Smithundefined Donovan Smith

                                  @Brian-McG ok. I just looked on the mra route planner. I don’t have access to choose here maps as I am not a gold subscriber. I am only paying for the next nav app. So by default following your post I am guessing I am on osm maps then when I go to my nav app it’s here maps, so that’ll be the issue! If I plan a route using destination input, is that also using osm maps to plan? Vis a vis is there a way around (simple and easy ) or is this a way they force a revenue stream?

                                  Nick Carthewundefined Offline
                                  Nick Carthewundefined Offline
                                  Nick Carthew
                                  RouteXpert
                                  wrote last edited by
                                  #17

                                  @Donovan-Smith said in Problems with the "Avoid Toll Roads" option:

                                  @Brian-McG ok. I just looked on the mra route planner. I don’t have access to choose here maps as I am not a gold subscriber. I am only paying for the next nav app. So by default following your post I am guessing I am on osm maps then when I go to my nav app it’s here maps, so that’ll be the issue! If I plan a route using destination input, is that also using osm maps to plan? Vis a vis is there a way around (simple and easy ) or is this a way they force a revenue stream?

                                  An MRA Navigation Next subscription gives you access to the HERE planning map in the website route planner.

                                  Always willing to help if I can.
                                  Triumph Tiger 1200 XRT called Tina.
                                  MRA Navigation Next and SilverFox BJ8

                                  1 Reply Last reply
                                  2
                                  • Donovan Smithundefined Donovan Smith

                                    @Brian-McG ok. I just looked on the mra route planner. I don’t have access to choose here maps as I am not a gold subscriber. I am only paying for the next nav app. So by default following your post I am guessing I am on osm maps then when I go to my nav app it’s here maps, so that’ll be the issue! If I plan a route using destination input, is that also using osm maps to plan? Vis a vis is there a way around (simple and easy ) or is this a way they force a revenue stream?

                                    Brian McGundefined Offline
                                    Brian McGundefined Offline
                                    Brian McG
                                    wrote last edited by
                                    #18

                                    @Donovan-Smith if you look at the first image in my previous post you can see it says "Here (MyRouteapp/Garmin) Gold / Nav"
                                    the "Nav" at then end is to indicate, as @Nick-Carthew says that the Here routing is available with the navigation subscription
                                    You need to be logged in to the web planner with the same account that you use for the Navigation app
                                    ,

                                    BlackView BV7100, Android 12
                                    Normaly navigate Routes in Offline mode with Offline Maps

                                    1 Reply Last reply
                                    1
                                    • Donovan Smithundefined Offline
                                      Donovan Smithundefined Offline
                                      Donovan Smith
                                      wrote last edited by
                                      #19

                                      Ok. Found the here maps setting. Thank you. Next question, if I create a a to b route on the web in the here maps. Does it always open in here maps afterwards when I choose to edit it?

                                      Nick Carthewundefined 1 Reply Last reply
                                      0
                                      • Donovan Smithundefined Donovan Smith

                                        Ok. Found the here maps setting. Thank you. Next question, if I create a a to b route on the web in the here maps. Does it always open in here maps afterwards when I choose to edit it?

                                        Nick Carthewundefined Offline
                                        Nick Carthewundefined Offline
                                        Nick Carthew
                                        RouteXpert
                                        wrote last edited by
                                        #20

                                        @Donovan-Smith said in Problems with the "Avoid Toll Roads" option:

                                        Ok. Found the here maps setting. Thank you. Next question, if I create a a to b route on the web in the here maps. Does it always open in here maps afterwards when I choose to edit it?

                                        All routes will remember the last planning map that was used for that route.

                                        If you click Always use this map for new routes, the HERE planning map will always be chosen for new routes.

                                        fdb35048-9c1f-4855-9d84-32d3e5491b64-image.png

                                        Always willing to help if I can.
                                        Triumph Tiger 1200 XRT called Tina.
                                        MRA Navigation Next and SilverFox BJ8

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                                        • Donovan Smithundefined Offline
                                          Donovan Smithundefined Offline
                                          Donovan Smith
                                          wrote last edited by
                                          #21

                                          Thank you @Nick-Carthew. So I guess then I can open and edit it in the mra app and it will do as expected. I have created a simple route here just a to be to avoid tolls. Can someone confirm it’s good please?

                                          Nick Carthewundefined 1 Reply Last reply
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