Tracklog lost
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Hi, today after a ride of over 300 km during which I had started the tracklog, once I reached my destination I, as usual, stopped the tracklog and clicked on the save icon. However, an error appeared stating that it was not possible to save the tracklog due to lack of connectivity (which was actually available and working properly) or because the file was missing.
I tried 3–4 times but always got the same negative result. Then, about 10 minutes later, when I opened the app again to try saving it once more, the tracklog had disappeared!Is there any way to recover it? There were uncharted roads in it that I need for an event.
Thanks. -
Hi, today after a ride of over 300 km during which I had started the tracklog, once I reached my destination I, as usual, stopped the tracklog and clicked on the save icon. However, an error appeared stating that it was not possible to save the tracklog due to lack of connectivity (which was actually available and working properly) or because the file was missing.
I tried 3–4 times but always got the same negative result. Then, about 10 minutes later, when I opened the app again to try saving it once more, the tracklog had disappeared!Is there any way to recover it? There were uncharted roads in it that I need for an event.
Thanks.@Manzo91 You could check to see if it is in Uploaded tracklogs. Go to your account page and scroll down to Uploaded tracklogs, if it isn't there then sadly it is gone forever.
Always willing to help if I can.
Triumph Tiger 1200 XRT called Tina.
MRA Navigation Next and SilverFox B8J bar buttons.
Quadlock wireless mount for IPhone 11.
Cardo Scala Packtalk Bold.
TomTom Rider 500. (In the cupboard now) -
@Manzo91 You could check to see if it is in Uploaded tracklogs. Go to your account page and scroll down to Uploaded tracklogs, if it isn't there then sadly it is gone forever.
@Nick-Carthew i check, but there isn't. oh damn, i hope it's the only time that ths appens, otherwise it's a big problem.
but what file it's missing? -
Hi, today after a ride of over 300 km during which I had started the tracklog, once I reached my destination I, as usual, stopped the tracklog and clicked on the save icon. However, an error appeared stating that it was not possible to save the tracklog due to lack of connectivity (which was actually available and working properly) or because the file was missing.
I tried 3–4 times but always got the same negative result. Then, about 10 minutes later, when I opened the app again to try saving it once more, the tracklog had disappeared!Is there any way to recover it? There were uncharted roads in it that I need for an event.
Thanks.@Manzo91 did you check the upload queue in settings in "Uploaded tracklogs"?
Sometimes, if the Internet connection is bad or absent, the track couldn't be uploaded. You will see it in the upload queue indicated by special icon: arrow as circle...
