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Tracklog lost

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Manzo91undefined Online
    Manzo91undefined Online
    Manzo91
    wrote on last edited by
    #1

    Hi, today after a ride of over 300 km during which I had started the tracklog, once I reached my destination I, as usual, stopped the tracklog and clicked on the save icon. However, an error appeared stating that it was not possible to save the tracklog due to lack of connectivity (which was actually available and working properly) or because the file was missing.
    I tried 3–4 times but always got the same negative result. Then, about 10 minutes later, when I opened the app again to try saving it once more, the tracklog had disappeared!

    Is there any way to recover it? There were uncharted roads in it that I need for an event.
    Thanks.

    Nick Carthewundefined Guzzistundefined 2 Replies Last reply
    0
    • Manzo91undefined Manzo91

      Hi, today after a ride of over 300 km during which I had started the tracklog, once I reached my destination I, as usual, stopped the tracklog and clicked on the save icon. However, an error appeared stating that it was not possible to save the tracklog due to lack of connectivity (which was actually available and working properly) or because the file was missing.
      I tried 3–4 times but always got the same negative result. Then, about 10 minutes later, when I opened the app again to try saving it once more, the tracklog had disappeared!

      Is there any way to recover it? There were uncharted roads in it that I need for an event.
      Thanks.

      Nick Carthewundefined Offline
      Nick Carthewundefined Offline
      Nick Carthew
      RouteXpert
      wrote on last edited by
      #2

      @Manzo91 You could check to see if it is in Uploaded tracklogs. Go to your account page and scroll down to Uploaded tracklogs, if it isn't there then sadly it is gone forever.

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

      Manzo91undefined 1 Reply Last reply
      0
      • Nick Carthewundefined Nick Carthew

        @Manzo91 You could check to see if it is in Uploaded tracklogs. Go to your account page and scroll down to Uploaded tracklogs, if it isn't there then sadly it is gone forever.

        Manzo91undefined Online
        Manzo91undefined Online
        Manzo91
        wrote on last edited by
        #3

        @Nick-Carthew i check, but there isn't. oh damn, i hope it's the only time that ths appens, otherwise it's a big problem.
        but what file it's missing?

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        • Manzo91undefined Manzo91

          Hi, today after a ride of over 300 km during which I had started the tracklog, once I reached my destination I, as usual, stopped the tracklog and clicked on the save icon. However, an error appeared stating that it was not possible to save the tracklog due to lack of connectivity (which was actually available and working properly) or because the file was missing.
          I tried 3–4 times but always got the same negative result. Then, about 10 minutes later, when I opened the app again to try saving it once more, the tracklog had disappeared!

          Is there any way to recover it? There were uncharted roads in it that I need for an event.
          Thanks.

          Guzzistundefined Offline
          Guzzistundefined Offline
          Guzzist
          wrote on last edited by
          #4

          @Manzo91 did you check the upload queue in settings in "Uploaded tracklogs"?
          Sometimes, if the Internet connection is bad or absent, the track couldn't be uploaded. You will see it in the upload queue indicated by special icon: arrow as circle...

          Nothing is impossible ;-)
          In past: GARMIN Zumo 210->GARMIN Zumo 395->GARMIN XT=> now: DMD T865-X + MyRoute-App, LocusMaps, OsmAnd.
          In past: GARMIN MapSource ->GARMIN BaseCamp->Tyre->Kurviger->Calimoto=> now: MRA-Routplanner.

          Manzo91undefined 1 Reply Last reply
          0
          • Guzzistundefined Guzzist

            @Manzo91 did you check the upload queue in settings in "Uploaded tracklogs"?
            Sometimes, if the Internet connection is bad or absent, the track couldn't be uploaded. You will see it in the upload queue indicated by special icon: arrow as circle...

            Manzo91undefined Online
            Manzo91undefined Online
            Manzo91
            wrote on last edited by
            #5

            @Guzzist nope, the list is empty now...

            1 Reply Last reply
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            • Guzzistundefined Offline
              Guzzistundefined Offline
              Guzzist
              wrote last edited by
              #6

              bad luck

              Nothing is impossible ;-)
              In past: GARMIN Zumo 210->GARMIN Zumo 395->GARMIN XT=> now: DMD T865-X + MyRoute-App, LocusMaps, OsmAnd.
              In past: GARMIN MapSource ->GARMIN BaseCamp->Tyre->Kurviger->Calimoto=> now: MRA-Routplanner.

              1 Reply Last reply
              0
              • Stanisławundefined Offline
                Stanisławundefined Offline
                Stanisław
                Valued contributor
                wrote last edited by
                #7

                That's why I would like the option to automatically save track logs to local memory independently of any action on the screen. It could work like video recorders do: for example 10 files could be stored in memory and the oldest ones could be overwritten.

                Manzo91undefined 1 Reply Last reply
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                • Stanisławundefined Stanisław

                  That's why I would like the option to automatically save track logs to local memory independently of any action on the screen. It could work like video recorders do: for example 10 files could be stored in memory and the oldest ones could be overwritten.

                  Manzo91undefined Online
                  Manzo91undefined Online
                  Manzo91
                  wrote last edited by
                  #8

                  @Stanisław great idea! so there would be no risk of losing the tracks just recorded.. I hope that the developer implement this option.

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