Route will not open in app

[David Woodhead]

I have a route that will open reliably in the website but when I try to open it in the app (either on my iPhone or iPad) it shows this error: "Something went wrong". See screen shot.

I have tried deleting the app and reinstalling but get the same error immediately.

Using IOS 16.6 on an iPhone 12 Pro Max, and iPad OS 17.1 on iPad Pro.

[Nick Carthew]

@David-Woodhead Can you share the route here please.

[Tom Cat]

Do you happen to have DuckDuckGo browser installed and the App Tracking Protection on?

See my findings after having the same issue.

https://forum.myrouteapp.com/topic/5554/app-issue-resolved-and-android-auto-observations

[Corjan Meijerink]

@David-Woodhead sharing a link to the route (make sure it is set to public) would be step one to resolving the issue

Given the title of the route in your screenshot, I suspect the route is very, very long Splitting in individual day trips is highly recommend for actual navigation.

[Jörgen]

I had the same with my 13Days Norway trip, the all in one Route opens on WEB, but not in the App. I also lead that back to the size or length, but was not important for me to have a multi-day Route.

[Jörgen]

If needed https://www.myrouteapp.com/route/open/7878490