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    Route will not open in app

    [App] Problems, Bugs and other Issues
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    • David Woodhead
      David Woodhead last edited by

      I have a route that will open reliably in the website but when I try to open it in the app (either on my iPhone or iPad) it shows this error: "Something went wrong". See screen shot.

      I have tried deleting the app and reinstalling but get the same error immediately.

      Using IOS 16.6 on an iPhone 12 Pro Max, and iPad OS 17.1 on iPad Pro.

      3798BB80-B36A-45B4-8A8F-30680F9028CA.PNG

      Nick Carthew Corjan Meijerink 2 Replies Last reply Reply Quote 0
      • Nick Carthew
        Nick Carthew RouteXperts Instructor @David Woodhead last edited by

        @David-Woodhead Can you share the route here please.

        Always willing to help if I can.
        Triumph Tiger 1200 XRT called Tina.
        MRA Navigation Next and SilverFox B8J bar buttons.
        Quadlock wireless mount for IPhone 11.
        Cardo Scala Packtalk Bold.
        TomTom Rider 500. (In the cupboard now)

        1 Reply Last reply Reply Quote 0
        • Tom Cat
          Tom Cat last edited by

          Do you happen to have DuckDuckGo browser installed and the App Tracking Protection on?

          See my findings after having the same issue.

          https://forum.myrouteapp.com/topic/5554/app-issue-resolved-and-android-auto-observations

          1 Reply Last reply Reply Quote 0
          • Corjan Meijerink
            Corjan Meijerink administrator @David Woodhead last edited by

            @David-Woodhead sharing a link to the route (make sure it is set to public) would be step one to resolving the issue 🙂

            Given the title of the route in your screenshot, I suspect the route is very, very long 😉 Splitting in individual day trips is highly recommend for actual navigation.

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            • Jörgen
              Jörgen Instructor last edited by

              I had the same with my 13Days Norway trip, the all in one Route opens on WEB, but not in the App. I also lead that back to the size or length, but was not important for me to have a multi-day Route.

              Hardware
              iPhone 12 pro (iOS 17.0.2)
              Oukitel RT3 (Andr. 12)
              Samsung Galaxy XCover 4 (Andr. 9 Pie)
              Wireless CarPlay mit (Elebest C650)
              Wired CarPlay (SEAT Arona - 2021)
              For more information, click here

              1 Reply Last reply Reply Quote 0
              • Jörgen
                Jörgen Instructor last edited by

                If needed https://www.myrouteapp.com/route/open/7878490

                Hardware
                iPhone 12 pro (iOS 17.0.2)
                Oukitel RT3 (Andr. 12)
                Samsung Galaxy XCover 4 (Andr. 9 Pie)
                Wireless CarPlay mit (Elebest C650)
                Wired CarPlay (SEAT Arona - 2021)
                For more information, click here

                1 Reply Last reply Reply Quote 0
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