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  4. Download Offline Maps is not possible

Download Offline Maps is not possible

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Bart De Medtsundefined Bart De Medts

    @daryl-4 I'm not an Android user, but can you empty the app's cach?

    daryl 4undefined Offline
    daryl 4undefined Offline
    daryl 4
    wrote on last edited by
    #5

    @Bart-DM
    Already done.

    Bart De Medtsundefined 1 Reply Last reply
    0
    • daryl 4undefined daryl 4

      @Bart-DM
      Already done.

      Bart De Medtsundefined Offline
      Bart De Medtsundefined Offline
      Bart De Medts
      Alpha tester
      wrote on last edited by
      #6

      @daryl-4 Ok, if I were yours I would create a ticket in the support section so you can get personal assistance from the MRA team.

      🏍️ Motorcycle: DMD-T665 + SilverFox controller
      🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

      daryl 4undefined 1 Reply Last reply
      0
      • Bart De Medtsundefined Bart De Medts

        @daryl-4 Ok, if I were yours I would create a ticket in the support section so you can get personal assistance from the MRA team.

        daryl 4undefined Offline
        daryl 4undefined Offline
        daryl 4
        wrote on last edited by
        #7

        @Bart-DM
        Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
        You know what? I never got even an answer and if I got replies it wasn't anything that helped.
        Thank you at this point, I'll try later again.
        Enjoy yor weekend👋🏼

        Bart De Medtsundefined Con Hennekensundefined 2 Replies Last reply
        1
        • daryl 4undefined daryl 4

          @Bart-DM
          Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
          You know what? I never got even an answer and if I got replies it wasn't anything that helped.
          Thank you at this point, I'll try later again.
          Enjoy yor weekend👋🏼

          Bart De Medtsundefined Offline
          Bart De Medtsundefined Offline
          Bart De Medts
          Alpha tester
          wrote on last edited by
          #8

          @daryl-4 … @Corjan-Meijerink

          🏍️ Motorcycle: DMD-T665 + SilverFox controller
          🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

          1 Reply Last reply
          0
          • daryl 4undefined daryl 4

            @Bart-DM
            Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
            You know what? I never got even an answer and if I got replies it wasn't anything that helped.
            Thank you at this point, I'll try later again.
            Enjoy yor weekend👋🏼

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #9

            @daryl-4, I know the app causes some headscratches concerning the off-line maps, but I have never seen the problem you are describing. I would almost think your firewall is blocking access to the map-server (which is HERE and not MRA btw). Are you able to use some one else his internet connection? Or try it over 4G? What kind of device are you using?

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            daryl 4undefined 1 Reply Last reply
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            • Con Hennekensundefined Con Hennekens

              @daryl-4, I know the app causes some headscratches concerning the off-line maps, but I have never seen the problem you are describing. I would almost think your firewall is blocking access to the map-server (which is HERE and not MRA btw). Are you able to use some one else his internet connection? Or try it over 4G? What kind of device are you using?

              daryl 4undefined Offline
              daryl 4undefined Offline
              daryl 4
              wrote on last edited by
              #10

              @Con-Hennekens
              Feel lucky not to face these issues. I like the sentence Its HERE Maps, not MRA
              At last I spend the whole day downloading a few offline maps for testing the new navigation app. Maybe it works on one of my five devices?

              Con Hennekensundefined 1 Reply Last reply
              0
              • daryl 4undefined daryl 4

                @Con-Hennekens
                Feel lucky not to face these issues. I like the sentence Its HERE Maps, not MRA
                At last I spend the whole day downloading a few offline maps for testing the new navigation app. Maybe it works on one of my five devices?

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #11

                @daryl-4, Having that same problem on all your devices, while clearly everyone is able to download maps (be it with hicups) in my view is an indication of a problem that lies in your internet connection / firewall / VPN or whatever infrastructure. Did you follow my advice to try your neighbours wifi or GSM data?

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                1 Reply Last reply
                0
                • Jörgenundefined Offline
                  Jörgenundefined Offline
                  Jörgen
                  Valued contributor
                  wrote on last edited by
                  #12

                  Hi Daryl, I had also some problems. It took me three or four attempts, mostly at times when others were not on the internet, to complete my maps for a few countries. But in the end they were downloaded.
                  It doesn't work perfectly, why I don't know? Maybe they use different servers for user in Germany.
                  What I find stupid, however, is that for a few small updates you have to completely re-download all the maps. I'd better not do that at the moment.

                  Hardware
                  iPhone 12 pro (iOS 17.0.2)
                  Oukitel RT3 (Andr. 12)
                  Samsung Galaxy XCover 4 (Andr. 9 Pie)
                  Wireless CarPlay mit (Elebest C650)
                  Wired CarPlay (SEAT Arona - 2021)
                  For more information, click here

                  Con Hennekensundefined 1 Reply Last reply
                  1
                  • Jörgenundefined Jörgen

                    Hi Daryl, I had also some problems. It took me three or four attempts, mostly at times when others were not on the internet, to complete my maps for a few countries. But in the end they were downloaded.
                    It doesn't work perfectly, why I don't know? Maybe they use different servers for user in Germany.
                    What I find stupid, however, is that for a few small updates you have to completely re-download all the maps. I'd better not do that at the moment.

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    Alpha tester
                    wrote on last edited by
                    #13

                    @Jörgen, TomTom and Garmin devices also exchange the complete map data for each update. But you are right, that can be done cleverer on a smartphone. In fact, it has been done cleverer, by only downloading the delta's of the maps (the changed parts). However that function (of the HERE platform) was so desperately unstable that the dev team decided to take it out and redownload the complete maps instead. I do hope HERE is able to fix that AND the troublesome complete downloads soon!

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • daryl 4undefined daryl 4

                      After experiencing uncontable navigation issues like in this post
                      https://forum.myrouteapp.com/user/peter-kinver
                      I wanted to give the new navigation a try.
                      I want to use offline navigation & offline charts, so I started the download of Germany (as whole / in sections) hours ago -every single download attempt failed, the app freezes and I have to reboot my Android-Device.
                      I do not get any charts, not even the smallest ones!
                      Any explanations for this behaviour?
                      Or does the new app start just like the old one worked, I mean not worked!

                      PS: Internet is working😴 I own Navigation Lifetime & Membership Gold.

                      Stefaan jacobsundefined Offline
                      Stefaan jacobsundefined Offline
                      Stefaan jacobs
                      wrote on last edited by
                      #14

                      @daryl-4 I have the same problem

                      1 Reply Last reply
                      0
                      • Jan Huismanundefined Offline
                        Jan Huismanundefined Offline
                        Jan Huisman
                        wrote on last edited by Jan Huisman
                        #15
                        This post is deleted!
                        Stefan Hummelinkundefined Corjan Meijerinkundefined Con Hennekensundefined Bart De Medtsundefined 4 Replies Last reply
                        -1
                        • Jan Huismanundefined Jan Huisman

                          This post is deleted!

                          Stefan Hummelinkundefined Offline
                          Stefan Hummelinkundefined Offline
                          Stefan Hummelink
                          Alpha tester
                          wrote on last edited by
                          #16

                          @Jan-Huisman said in Download Offline Maps is not possible:

                          Or is the code in MRA just rubbish ?

                          This definitely must be it!

                          Manks bu'j te bange.

                          1 Reply Last reply
                          0
                          • Jan Huismanundefined Jan Huisman

                            This post is deleted!

                            Corjan Meijerinkundefined Online
                            Corjan Meijerinkundefined Online
                            Corjan Meijerink
                            Developer
                            wrote on last edited by
                            #17

                            @Jan-Huisman said in Download Offline Maps is not possible:

                            Or is the code in MRA just rubbish ?

                            Hell yeah! 😆

                            1 Reply Last reply
                            0
                            • Jan Huismanundefined Jan Huisman

                              This post is deleted!

                              Con Hennekensundefined Offline
                              Con Hennekensundefined Offline
                              Con Hennekens
                              Alpha tester
                              wrote on last edited by
                              #18

                              @Jan-Huisman said in Download Offline Maps is not possible:

                              Or is the code in MRA just rubbish ?

                              Would be an easy fix if it was just that, wouldn't it 🤣

                              I am just an enthusiastic MRA user, and hope you will be one too!

                              Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                              Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                              1 Reply Last reply
                              0
                              • Jan Huismanundefined Jan Huisman

                                This post is deleted!

                                Bart De Medtsundefined Offline
                                Bart De Medtsundefined Offline
                                Bart De Medts
                                Alpha tester
                                wrote on last edited by
                                #19

                                @Jan-Huisman "C'est le ton qui fait la musique"...

                                🏍️ Motorcycle: DMD-T665 + SilverFox controller
                                🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

                                1 Reply Last reply
                                0
                                • Paulusmaundefined Offline
                                  Paulusmaundefined Offline
                                  Paulusma
                                  wrote on last edited by
                                  #20

                                  I had the same problems. But when i download the map in sections it was oke. When i this week for the first time the maps downloaded i had an old version. Direct after dowloading the maps i had downloaded the new version and then it was oke. But downloading the new maps (just a smal part of Europe) takes about one houre.

                                  I hope did helps you.
                                  Excuse me for my Englisch but i am a dutch men.

                                  1 Reply Last reply
                                  1
                                  • CARAMBAundefined Offline
                                    CARAMBAundefined Offline
                                    CARAMBA
                                    wrote on last edited by
                                    #21

                                    I'v read the discussion and understand this concerns the navigation app.
                                    This brings me to another question: is the functionality of offline maps only available for MRA Navigation, and not for the MyRoute (planner) app (Android)?

                                    Hans van de Ven MR.MRAundefined Con Hennekensundefined 2 Replies Last reply
                                    0
                                    • CARAMBAundefined CARAMBA

                                      I'v read the discussion and understand this concerns the navigation app.
                                      This brings me to another question: is the functionality of offline maps only available for MRA Navigation, and not for the MyRoute (planner) app (Android)?

                                      Hans van de Ven MR.MRAundefined Offline
                                      Hans van de Ven MR.MRAundefined Offline
                                      Hans van de Ven MR.MRA
                                      RouteXpert
                                      wrote on last edited by
                                      #22

                                      @CARAMBA

                                      Correct, only for the Navigation part.

                                      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                                      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                                      1 Reply Last reply
                                      0
                                      • CARAMBAundefined CARAMBA

                                        I'v read the discussion and understand this concerns the navigation app.
                                        This brings me to another question: is the functionality of offline maps only available for MRA Navigation, and not for the MyRoute (planner) app (Android)?

                                        Con Hennekensundefined Offline
                                        Con Hennekensundefined Offline
                                        Con Hennekens
                                        Alpha tester
                                        wrote on last edited by
                                        #23

                                        @CARAMBA, Forget about the Navigation app. It is EOL en does not work anymore. The New Navigation module (Next) is built into the existing MyRoute-app (previously called "Mobile").

                                        Offline maps in the new app are HERE maps and only used for Turn-By-Turn Navigation. For that to be activated you need the Navigation subscription (same subscription as before).

                                        I am just an enthusiastic MRA user, and hope you will be one too!

                                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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