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  4. Download Offline Maps is not possible

Download Offline Maps is not possible

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • daryl 4undefined daryl 4

    After experiencing uncontable navigation issues like in this post
    https://forum.myrouteapp.com/user/peter-kinver
    I wanted to give the new navigation a try.
    I want to use offline navigation & offline charts, so I started the download of Germany (as whole / in sections) hours ago -every single download attempt failed, the app freezes and I have to reboot my Android-Device.
    I do not get any charts, not even the smallest ones!
    Any explanations for this behaviour?
    Or does the new app start just like the old one worked, I mean not worked!

    PS: Internet is working😴 I own Navigation Lifetime & Membership Gold.

    Bart De Medtsundefined Offline
    Bart De Medtsundefined Offline
    Bart De Medts
    wrote on last edited by
    #2

    @daryl-4 It should work normally. Some tips: uninstall the app and reinstall it. Start by downloading a small country (e.g. Luxembourg) and keep the app "active" while downloading... so don't do anything else with your phone.

    🏍️ Motorcycle: DMD-T665 + SilverFox controller
    🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

    daryl 4undefined 1 Reply Last reply
    0
    • Bart De Medtsundefined Bart De Medts

      @daryl-4 It should work normally. Some tips: uninstall the app and reinstall it. Start by downloading a small country (e.g. Luxembourg) and keep the app "active" while downloading... so don't do anything else with your phone.

      daryl 4undefined Offline
      daryl 4undefined Offline
      daryl 4
      wrote on last edited by daryl 4
      #3

      @Bart-DM
      Hi Bart, thanks for your answer.
      All you suggested...I have already gone through today.
      But the app doesn't work normal.

      I have already reinstalled the app, updated it. I kept the phone active, I rebooted the device, ect.
      I didn't do anything else while downloading attempt and I can't get the tiniest mapdates. Bremen, 99 MB ...freezed🤬!

      Is there anyone out there experiencing the same problem?
      MRA team ... is your server down?
      I'm so fed up with this ...

      Bart De Medtsundefined 1 Reply Last reply
      0
      • daryl 4undefined daryl 4

        @Bart-DM
        Hi Bart, thanks for your answer.
        All you suggested...I have already gone through today.
        But the app doesn't work normal.

        I have already reinstalled the app, updated it. I kept the phone active, I rebooted the device, ect.
        I didn't do anything else while downloading attempt and I can't get the tiniest mapdates. Bremen, 99 MB ...freezed🤬!

        Is there anyone out there experiencing the same problem?
        MRA team ... is your server down?
        I'm so fed up with this ...

        Bart De Medtsundefined Offline
        Bart De Medtsundefined Offline
        Bart De Medts
        wrote on last edited by
        #4

        @daryl-4 I'm not an Android user, but can you empty the app's cach?

        🏍️ Motorcycle: DMD-T665 + SilverFox controller
        🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

        daryl 4undefined 1 Reply Last reply
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        • Bart De Medtsundefined Bart De Medts

          @daryl-4 I'm not an Android user, but can you empty the app's cach?

          daryl 4undefined Offline
          daryl 4undefined Offline
          daryl 4
          wrote on last edited by
          #5

          @Bart-DM
          Already done.

          Bart De Medtsundefined 1 Reply Last reply
          0
          • daryl 4undefined daryl 4

            @Bart-DM
            Already done.

            Bart De Medtsundefined Offline
            Bart De Medtsundefined Offline
            Bart De Medts
            wrote on last edited by
            #6

            @daryl-4 Ok, if I were yours I would create a ticket in the support section so you can get personal assistance from the MRA team.

            🏍️ Motorcycle: DMD-T665 + SilverFox controller
            🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

            daryl 4undefined 1 Reply Last reply
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            • Bart De Medtsundefined Bart De Medts

              @daryl-4 Ok, if I were yours I would create a ticket in the support section so you can get personal assistance from the MRA team.

              daryl 4undefined Offline
              daryl 4undefined Offline
              daryl 4
              wrote on last edited by
              #7

              @Bart-DM
              Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
              You know what? I never got even an answer and if I got replies it wasn't anything that helped.
              Thank you at this point, I'll try later again.
              Enjoy yor weekend👋🏼

              Bart De Medtsundefined Con Hennekensundefined 2 Replies Last reply
              1
              • daryl 4undefined daryl 4

                @Bart-DM
                Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
                You know what? I never got even an answer and if I got replies it wasn't anything that helped.
                Thank you at this point, I'll try later again.
                Enjoy yor weekend👋🏼

                Bart De Medtsundefined Offline
                Bart De Medtsundefined Offline
                Bart De Medts
                wrote on last edited by
                #8

                @daryl-4 … @Corjan-Meijerink

                🏍️ Motorcycle: DMD-T665 + SilverFox controller
                🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

                1 Reply Last reply
                0
                • daryl 4undefined daryl 4

                  @Bart-DM
                  Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
                  You know what? I never got even an answer and if I got replies it wasn't anything that helped.
                  Thank you at this point, I'll try later again.
                  Enjoy yor weekend👋🏼

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  wrote on last edited by
                  #9

                  @daryl-4, I know the app causes some headscratches concerning the off-line maps, but I have never seen the problem you are describing. I would almost think your firewall is blocking access to the map-server (which is HERE and not MRA btw). Are you able to use some one else his internet connection? Or try it over 4G? What kind of device are you using?

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                  daryl 4undefined 1 Reply Last reply
                  0
                  • Con Hennekensundefined Con Hennekens

                    @daryl-4, I know the app causes some headscratches concerning the off-line maps, but I have never seen the problem you are describing. I would almost think your firewall is blocking access to the map-server (which is HERE and not MRA btw). Are you able to use some one else his internet connection? Or try it over 4G? What kind of device are you using?

                    daryl 4undefined Offline
                    daryl 4undefined Offline
                    daryl 4
                    wrote on last edited by
                    #10

                    @Con-Hennekens
                    Feel lucky not to face these issues. I like the sentence Its HERE Maps, not MRA
                    At last I spend the whole day downloading a few offline maps for testing the new navigation app. Maybe it works on one of my five devices?

                    Con Hennekensundefined 1 Reply Last reply
                    0
                    • daryl 4undefined daryl 4

                      @Con-Hennekens
                      Feel lucky not to face these issues. I like the sentence Its HERE Maps, not MRA
                      At last I spend the whole day downloading a few offline maps for testing the new navigation app. Maybe it works on one of my five devices?

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      wrote on last edited by
                      #11

                      @daryl-4, Having that same problem on all your devices, while clearly everyone is able to download maps (be it with hicups) in my view is an indication of a problem that lies in your internet connection / firewall / VPN or whatever infrastructure. Did you follow my advice to try your neighbours wifi or GSM data?

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      1 Reply Last reply
                      0
                      • Jörgenundefined Offline
                        Jörgenundefined Offline
                        Jörgen
                        Instructor
                        wrote on last edited by
                        #12

                        Hi Daryl, I had also some problems. It took me three or four attempts, mostly at times when others were not on the internet, to complete my maps for a few countries. But in the end they were downloaded.
                        It doesn't work perfectly, why I don't know? Maybe they use different servers for user in Germany.
                        What I find stupid, however, is that for a few small updates you have to completely re-download all the maps. I'd better not do that at the moment.

                        Hardware
                        iPhone 12 pro (iOS 17.0.2)
                        Oukitel RT3 (Andr. 12)
                        Samsung Galaxy XCover 4 (Andr. 9 Pie)
                        Wireless CarPlay mit (Elebest C650)
                        Wired CarPlay (SEAT Arona - 2021)
                        For more information, click here

                        Con Hennekensundefined 1 Reply Last reply
                        1
                        • Jörgenundefined Jörgen

                          Hi Daryl, I had also some problems. It took me three or four attempts, mostly at times when others were not on the internet, to complete my maps for a few countries. But in the end they were downloaded.
                          It doesn't work perfectly, why I don't know? Maybe they use different servers for user in Germany.
                          What I find stupid, however, is that for a few small updates you have to completely re-download all the maps. I'd better not do that at the moment.

                          Con Hennekensundefined Offline
                          Con Hennekensundefined Offline
                          Con Hennekens
                          wrote on last edited by
                          #13

                          @Jörgen, TomTom and Garmin devices also exchange the complete map data for each update. But you are right, that can be done cleverer on a smartphone. In fact, it has been done cleverer, by only downloading the delta's of the maps (the changed parts). However that function (of the HERE platform) was so desperately unstable that the dev team decided to take it out and redownload the complete maps instead. I do hope HERE is able to fix that AND the troublesome complete downloads soon!

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                          1 Reply Last reply
                          0
                          • daryl 4undefined daryl 4

                            After experiencing uncontable navigation issues like in this post
                            https://forum.myrouteapp.com/user/peter-kinver
                            I wanted to give the new navigation a try.
                            I want to use offline navigation & offline charts, so I started the download of Germany (as whole / in sections) hours ago -every single download attempt failed, the app freezes and I have to reboot my Android-Device.
                            I do not get any charts, not even the smallest ones!
                            Any explanations for this behaviour?
                            Or does the new app start just like the old one worked, I mean not worked!

                            PS: Internet is working😴 I own Navigation Lifetime & Membership Gold.

                            Stefaan jacobsundefined Offline
                            Stefaan jacobsundefined Offline
                            Stefaan jacobs
                            wrote on last edited by
                            #14

                            @daryl-4 I have the same problem

                            1 Reply Last reply
                            0
                            • Jan Huismanundefined Offline
                              Jan Huismanundefined Offline
                              Jan Huisman
                              wrote on last edited by Jan Huisman
                              #15
                              This post is deleted!
                              Stefan Hummelinkundefined Corjan Meijerinkundefined Con Hennekensundefined Bart De Medtsundefined 4 Replies Last reply
                              -1
                              • Jan Huismanundefined Jan Huisman

                                This post is deleted!

                                Stefan Hummelinkundefined Offline
                                Stefan Hummelinkundefined Offline
                                Stefan Hummelink
                                wrote on last edited by
                                #16

                                @Jan-Huisman said in Download Offline Maps is not possible:

                                Or is the code in MRA just rubbish ?

                                This definitely must be it!

                                Manks bu'j te bange.

                                1 Reply Last reply
                                0
                                • Jan Huismanundefined Jan Huisman

                                  This post is deleted!

                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerink
                                  administrator
                                  wrote on last edited by
                                  #17

                                  @Jan-Huisman said in Download Offline Maps is not possible:

                                  Or is the code in MRA just rubbish ?

                                  Hell yeah! 😆

                                  1 Reply Last reply
                                  0
                                  • Jan Huismanundefined Jan Huisman

                                    This post is deleted!

                                    Con Hennekensundefined Offline
                                    Con Hennekensundefined Offline
                                    Con Hennekens
                                    wrote on last edited by
                                    #18

                                    @Jan-Huisman said in Download Offline Maps is not possible:

                                    Or is the code in MRA just rubbish ?

                                    Would be an easy fix if it was just that, wouldn't it 🤣

                                    I am just an enthusiastic MRA user, and hope you will be one too!

                                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                    1 Reply Last reply
                                    0
                                    • Jan Huismanundefined Jan Huisman

                                      This post is deleted!

                                      Bart De Medtsundefined Offline
                                      Bart De Medtsundefined Offline
                                      Bart De Medts
                                      wrote on last edited by
                                      #19

                                      @Jan-Huisman "C'est le ton qui fait la musique"...

                                      🏍️ Motorcycle: DMD-T665 + SilverFox controller
                                      🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

                                      1 Reply Last reply
                                      0
                                      • Paulusmaundefined Offline
                                        Paulusmaundefined Offline
                                        Paulusma
                                        wrote on last edited by
                                        #20

                                        I had the same problems. But when i download the map in sections it was oke. When i this week for the first time the maps downloaded i had an old version. Direct after dowloading the maps i had downloaded the new version and then it was oke. But downloading the new maps (just a smal part of Europe) takes about one houre.

                                        I hope did helps you.
                                        Excuse me for my Englisch but i am a dutch men.

                                        1 Reply Last reply
                                        1
                                        • CARAMBAundefined Offline
                                          CARAMBAundefined Offline
                                          CARAMBA
                                          wrote on last edited by
                                          #21

                                          I'v read the discussion and understand this concerns the navigation app.
                                          This brings me to another question: is the functionality of offline maps only available for MRA Navigation, and not for the MyRoute (planner) app (Android)?

                                          Hans van de Ven MR.MRAundefined Con Hennekensundefined 2 Replies Last reply
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