LAUNCH: upgrade waypoint menu

Tony 13 · 11 Oct 2021, 17:36

Hi
I am getting the same problem on Firefox, but on Android is OK. any old route more than two waypoints long is not loading or failing.
Tony

Reinhard-32 · 11 Oct 2021, 17:37

I have tested MRA in at a Windows 10 computer with the chrome browser. I works but not smooth.

Steve Lynch · 11 Oct 2021, 17:54

@Timo-Martosatiman-MRA

Tested on iOS iPAD Pro using Chrome and Safari.
Existing Routes are not loading for Here Map.

“RS6 Rykas Loop” is a Public Route
https://www.myrouteapp.com/en/social/route/3937795?mode=share

“RS6 Waterfall Walk Safe Route” is a Public Route.
This is set to OpenStreetMap uses the Offroad mode
Transport Mode is “by foot”

This route does open immediately.
https://www.myrouteapp.com/en/social/route/5224950?mode=share

Same as above using the iOS MyRoute Application

Samsung S10 5G using the App
“RS6 Rykas Loop” opens in about 7 Seconds
“RS6 Waterfall Walk Safe Route” opens instantly.

MS Surface Pro 4

“RS6 Rykas Loop” opens in about 7 Seconds.
“RS6 Waterfall Walk Safe Route” opens instantly.

MotorradTeam Mannheim · 11 Oct 2021, 17:57

I have tested MRA with WIN 10 and edge browser (version 94.0.992.38 (official build) (64-bit)). it works. Even the favorites are there.
Tested with an "old" route with 143 waypoints over 3120km.
(https://www.myrouteapp.com/de/social/route/4825168?mode=share)
it works smooth

It doesn't work with Firefox 92.01
Markus

Steve 25 · 11 Oct 2021, 18:04

@Jack-van-Tilburg said in LAUNCH: upgrade waypoint menu:

@Reinhard-32
I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu.

I'm also unable to load any existing routes since this upgrade. I run MacBook Pro and Safari.

Steve Lynch · 11 Oct 2021, 18:14

Maybe this is Mac/iOS specific?
That’s what my tests indicate?

Update:
Doesn’t affect MRA Navigation on iOS or Android for me.

Steve 25 · 11 Oct 2021, 18:15

@Steve-Lynch said in LAUNCH: upgrade waypoint menu:

Maybe this is Mac/iOS specific?
That’s what my tests indicate?

I've just retested based on your comment (I have a MacBookPro and Safari). I downloaded Chrome and routes opened OK. So with a MacBook and Chrome it works for me. My preference is for Safari but can make it work until you guys come up with the full solution.

Richard Ward · 11 Oct 2021, 18:50

Same issue here. Must be the connectivity to the database or hosting services. some form of announcement would be appreciated. I have some observer runs this week and I'd like to plan for them.

Reinhard-32 · 11 Oct 2021, 18:50

@Steve-Lynch For me as well. I think the problem is mainly Apple and safari browser related.

Richard Ward · 11 Oct 2021, 18:53

@Reinhard-32 said in LAUNCH: upgrade waypoint menu:

@Steve-Lynch For me as well. I think the problem is mainly Apple and safari browser related.

I just tested this and Safari works fine on Windows. All browsers fail in Mac OSX and iOS.

Reinhard-32 · 11 Oct 2021, 19:35

@Richard-Ward Just noticed that the old menues are back an the routes are working.

MyRoute-app community · 11 Oct 2021, 19:58

Hello everyone,

After working on this throughout the day we haven't been able to resolve it. Sadly, this meant pulling everything offline until tomorrow. I've adjusted the topic to reflect that sentiment.

Your routes should be working again with the "old" waypointmenu.

Kind regards,

Timo

Jack van Tilburg · 11 Oct 2021, 20:05

I believe I once read that MRA has 300,000 users. And then it is quite sad that a bug is caused when a new function is introduced. Good pre-testing should prevent this. If things still go wrong, a decision must be taken quickly for a Roll-Back. Because, as mentioned, a large user base that is potentially duped.

Jd Price · 11 Oct 2021, 20:06

Saw the annct for the new Waypoint launch and was able to update my route with the new symbols before they went away.
LOVED IT! No issues, except the Gas icon seemed broken.

Apologies for the last minute ask, but would it be possible to add a 'Hotel' icon?
Thanks!

LOVE using the app on my Win10 computer. Then 'Save as' a gpx 1.1 file.
Transfers flawlessly to my Gold Wing nav system.

MyRoute-app community · 12 Oct 2021, 08:22

Update Tuesday 10:20 AM:
We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

Hans van de Ven MR.MRA · 12 Oct 2021, 09:02

Works fine for me on Windows 10 and Chrome, even the speed is ok!

Jack van Tilburg · 12 Oct 2021, 09:09

@Timo-Martosatiman-MRA said in LAUNCH: upgrade waypoint menu:

Update Tuesday 10:20 AM:
We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

Hi Timo,
I definitely want to help with testing.

MyRoute-app community · 12 Oct 2021, 09:17

@Jack-van-Tilburg

That'd be amazing, thank you!

I have forwarded you the details to gain access to the testing environment.

Jack van Tilburg · 12 Oct 2021, 09:46

@Timo-Martosatiman-MRA
Tested and my (positive) findings in the chat sent to Timo.

MyRoute-app community · 12 Oct 2021, 10:10

@Jack-van-Tilburg thank you so much. We've received other good feedback too and have confirmed that the update works on all devices. We're preparing to deploy the update again.