Connector update

[leon o]

When I use export I get a message for connector update, but when i open the downloaded update there is a message that there is already an other version of this product installed. How do i remove the old version of connector? Can't find it in the apps.

[tony kranghand]

@leon-o Hey a have the same problem today for the first time and I don't know how to solved that.

[daan van de par]

the same problem here dont now how to go go on

[Hans van de Ven MRA-Master]

Hi all, remove the connector and reinstall the new connector

[Jim McClintock]

How do you remove the connector? That's the question.

[gary k]

@Jim-McClintock i am having the same problem, can not find out how to remove

[Nick Vandemoortele]

@Hans-van-de-Ven-MRA-Master how to remove the connector?

[gary k]

@Nick-Vandemoortele thanks Nick for the reply, yes that is what I'm having problems with, is how to remove connector so I can do the updates.

[Hans van de Ven MRA-Master]

Hi all,

Via the control panel in windows

[Nick Carthew]

If you are unable to update the connector, perform the following steps:

1. Search Windows for Control Panel
2. Click on "uninstall a program"
3. Find the connector of MyRoute-app
4. Right click with your mouse on the MyRoute-app application
5. Click on "delete"
6. Once the file has been deleted, you can install the new connector from ww.myrouteapp.com or run the file just downloaded.
   If the above steps do not work, please contact the MyRoute-app support.

[tony kranghand]

This post is deleted!

[Helmut Saurer]

@Nick-Carthew Danke Nick. So funktioniert es.