New App - dissapointed

[Rob Kelley]

@Nick-Carthew said in New App - dissapointed:

@Rob-Kelley I have never had a problem with offline maps or navigation. You can clearly see No internet in the first screenshot and no Wi-Fi or Data icons in the second screenshot.

Correct there's no wifi or data - that's why this is an issue around 'offline' mode, I can't test offline mode and be online at the same time.

Here you say A > B routes cannot be calculated when offline but you say you've never had a problem offline, you can see where the confusion is coming from.

[Corjan Meijerink]

The update is released today so forgive the community not yet knowing everything

Edit: Answers from a while ago don’t have to be relevant for this 5.0 update

Offline maps are now used throughout the entire application!

[Rob Kelley]

@Corjan-Meijerink said in New App - dissapointed:

The update is released today so forgive the community not yet knowing everything

Edit: Answers from a while ago don’t have to be relevant for this 5.0 update

Offline maps are now used throughout the entire application!

Thanks, the issue I had was the satellite imagery not being offline - which makes total sense, the roads etc are loading nicely so good to see.

[Corjan Meijerink]

@Rob-Kelley cool! If that solved it, nice.

As said, we can add a notice (which is a great idea) when being offline but you enabled satellite maps

[Rob Kelley]

@Corjan-Meijerink said in New App - dissapointed:

@Rob-Kelley cool! If that solved it, nice.

As said, we can add a notice (which is a great idea) when being offline but you enabled satellite maps

If my phone is offline, (no wifi or data) it won't calculate a simple route, if I put the app into Offline mode when the phone does have a data conenction then it can calculate the route.
If the app detects the phone is offline, it puts itself into Offline mode, it then can't calculate the route and says it needs to be Online as per my screen shots.

[Corjan Meijerink]

@Rob-Kelley I’d recommend downloading the offline maps again or even reinstalling.

If the app cannot calculate a route in offline mode when you say you have all maps there are 2 scenarios:

• user did not download (correct / all) maps
• an internal issue with the offline maps

[stuart marritt]

Have just tried in offline mode with all Internet turned off and it works flawlessly for me

[D Griffin]

I run almost every ride with off line maps! I downloaded the new version, undated my off line maps and planned my test route which I take everyday. Had no problems at all.

[Paul Steinberg]

@Rob-Kelley hey just a thought, check that your offline maps have a checkmark beside them. In v4 I found that sometimes the downloads are interrupted and offline navigation won’t work until the downloads are completed.

See this thread. https://forum.myrouteapp.com/topic/10116/suggestion-prompt-to-update-downloaded-maps.?_=1762835124036

[Adrian Avram]

Same happened for me with all the maps freshly downloaded ...
From my point of view, internet should be used only to download new maps and display traffic information, just like other apps are doing (the ones that use offline maps)

[Con Hennekens]

@Paul-Steinberg said in New App - dissapointed:

check that your offline maps have a checkmark beside them. In v4 I found that sometimes the downloads are interrupted and offline navigation won’t work until the downloads are completed.

True, and this has not changed in V5. I think you have hit the culprit with this. People sometimes are so convinced they have their maps offline, but forget to check it To be honest, the method of downloading maps could benefit from some TLC.

[infohagentb.nl]

It looks like when you enable offline navigation in the settjngs, route calculation is working. (phone in airplane mode).
When I switch to online navigation no route calculated possible.
Message something went wrong.

[Con Hennekens]

@infohagentb.nl, yes, but that is only logical isn't it? In online mode you get a message that online calculation is not possible, and the suggestion to go to offline mode, which is enabled by a confirmation... Seems completely logical to me.