@Purrrist
When we started 8 years ago, I was hired as the general purpose graphics designer. No experience, and no schooling. Truly, the original argument really was "I like the doodles you scratched into the school desk". 8 years ago, MRA was nothing more than a nice idea.
Back then, the feedback was that we were one of the best looking systems out there. That's easy, compared to classic Tyre and Basecamp. But times have moved on, and so has the competition. My school-desk-scratching skills aren't always up for the task anymore and there's no shame in admitting that.
Even before people started complaining (which honestly is a pretty recent thing happening, especially with the icons), we were already trying to create more room to hire the right kind of talent to once again blow the competition away with a visual design that matches the awesome functionality.
These days I try to stick to Functional Design and User Experience Design, whilst leaving the visual heavy lifting to others. It's a transitional period, but I'm certain you'll like the end results when they start being slapped over the old.
As for those who are satisfied: it is exactly why I keep control over the FD and UXD processes; our community has specific wishes that need to be taken into account regarding functionality. And while I will concede that the visual design could be better, I strongly believe that we have great functionality.