Statement about device limit

[Corjan Meijerink]

Hi all!

Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.

Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change

Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.

We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.

Cheers,
Corjan

[Bart De Medts]

@Corjan-Meijerink Very well-justified strategy.

[CD130]

And what exactly does the block on the new device involve? Does this need to be removed by you, or can I still log out of an old device and then immediately log in on the new one?

[Albert van den Elsen]

I agree; this approach is both strategic and prudent.

[Corjan Meijerink]

@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.

[Adrian Avram]

@Corjan-Meijerink Quick question: I currently have the app registered on two devices. Next day, I’ll be buying a new phone. If I remove one of the existing registered devices and then register the new one, will that still count as two registered devices, or will it be considered three?

[Con Hennekens]

@Adrian-Avram, your third device will be no problem whatsoever. You can just unlist your old phone and start using the new one. Blocking is only done with your fourth device in a month, and with excessive unlisting/relisting of phones. Your scenario really is no problem at all.

[Marinus van Deudekom]

Way to go Corjan. Everyone thinking they can buy one licence and then sharing it with his club / company must shurely see that he or she is being a cheep a....
If you have three devices and log them off if you need to use the third device that wouldn't be a problem I think.
The question of a couple a users is when they buy a new phone or other device, can they log off permenantly the phone or device that was replaced by the new one or do they nee help from the team to prevent being blocked as the result of entering a new device.

[Cleo]

This is a way better solution then a total blockade, thumbs up

[Corjan Meijerink]

@Cleo your feedback was part of the decision

[Corjan Meijerink]

@Marinus-van-Deudekom that’s not directly possible no but I don’t expect much issues with that.

[Hubert Thoring]

Hello @Corjan-Meijerink,

I can understand all this very well here.

It is very important to inform the honest users of the MRA license well.

The mailing must be well prepared, perhaps supplemented by a well-prepared, understandable graphic to make it understandable.

I know some who have 3 devices (2 mobile phones and 1 iPad) and when setting up the fourth maybe a new device do not worry.

Maybe a message that indicates that you should deregister an old or the new one by a time x will help here because four devices have just appeared.

Good luck with that

——————————————-
Hallo @Corjan-Meijerink,
ich kann das alles hier sehr gut verstehen.

Es ist sehr wichtig die ehrlichen User der MRA Lizenz gut zu informieren.

Das Mailing dazu muss gut vorbereitet sein vielleicht ergänzt durch eine gut vorbereitete verständliche Grafik um es verständlich zu machen.

Ich kenne einige die 3 Geräte haben (2 Handys und 1 iPad) und beim einrichten des vierten vielleicht ein neues Gerät sich keine Gedanken machen.

Vielleicht hilft hier dann eine Meldung die darauf hinweist das man ein altes oder das neue bis zu einer Zeit x abmelden sollte da gerade vier Geräte aufgetaucht sind.

Viel Erfolg dabei

[Martin Wilcke]

@Corjan-Meijerink

To be clear: I understand, respect, and support the limitation to prevent abuse.

I am one of the users who has installed the MRA app on multiple devices; currently on 4, soon on 5. That's why I'm seriously considering purchasing a second license — can I add it to my existing account so I can use 4 devices in parallel (instead of 2) or 6 devices activated alternately (instead of 3)?

At least the message "Your limit: 2 devices" suggests that the limit can be increased. Does this work with a second license?

[Corjan Meijerink]

@Martin-Wilcke yes! That works
I’d recommend reaching out to our support department by creating a ticket or mailing support@myrouteapp.com. We can indeed increase the limit.

Users that approach the limit will receive a mail with offers soon. It’s not automated yet

[AWDC LAO]

Hello, I understand the justified measures. The development and use of maps costs money.
I have therefore asked all my followers (12) to purchase at least a basic MRA and require Navigation Next to experience an adventure on a motorcycle.
Five of my friends have even purchased the Lifetime Gold version. I compose all routes into enjoyable scenic scores thanks to the years of effort put in by the developers and programmers at MyRouteApp bv.

Even my iPhone Pro 12 Max calculates at lightning speed and is cheaper than a Chigee, which I can't stand on a motorcycle because it depends on a smartphone and is therefore an expensive 6-inch monitor.
I have been riding a moped/motorcycle for 56 years, and in the last 11-12 years, riding has become much more enjoyable because my followers can also follow me and I don't get lost.
Another advantage is that I no longer have to ride in front and can let others ride ahead.

I am positive about further developments, ease of use, and the possibility of implementing dirty roads and off-road routes.
The algorithms and maps from TomTom, Here & OSM (also Michelin) often provide conflicting information regarding the passability of some unpaved roads. There are many roads where a car has difficulty but where a motorcyclist or cyclist can ride smoothly (regardless of traffic rules and closures).

[Cleo]

@Corjan-Meijerink said in Statement about device limit:

@Cleo your feedback was part of the decision

Dat lijkt me teveel eer. Bij mijn reizen neem ik al teveel navigatie apparatuur mee maar als er een van de drie nog getroffen kan worden door een blokkade is het heel droevig. Die derde is namelijk de enige waar ik routes nog op kan aanpassen.

Maar als jullie de mogelijkheid bieden om extra licenties af te nemen, bijvoorbeeld de huidige 2 met 3 licenties uitbreiden dan heb ik daar geen moeite mee, mag zelf op jaar basis als extra bij de lifetime edities.
Ik heb er namelijk geen enkele moeite mee dat jullie inspanning ook beloond wordt.
Ipad, Prive telefoon, zo af en toe zakelijk telefoon en een om met mijn zoon samen kunnen te rijden is net wat meer dan twee.

[Bouke Ent]

fot me i am not happy because of 2... if it would 3 no problems. but this is what it is, 3 means in my case only 2 max activated. me and my partner. for backup i have to do special method when only offline.

[Rob Verhoeff]

@Bouke-Ent I don’t see the problem! With your current subscription you always have access to three devices. What are the chances that one of them stops working while you’re on the road? Negligible. And if you do need that third one, all you have to do is click the red “exit” icon next to one of the other two devices. Problem solved. And of course you’re free to buy an extra licence—then you definitely won’t have any issues at all!

[Bouke Ent]

@Rob-Verhoeff it is good for you that you do not see the problem.... please explane how to have always acces to three devices if offline? please explane,,,,, i have a option and spoken it with support so it can work but it is a work arround.

[Corjan Meijerink]

Please have the discussion privately or in another topic