Statement about device limit

[Bouke Ent]

fot me i am not happy because of 2... if it would 3 no problems. but this is what it is, 3 means in my case only 2 max activated. me and my partner. for backup i have to do special method when only offline.

[Rob Verhoeff]

@Bouke-Ent I don’t see the problem! With your current subscription you always have access to three devices. What are the chances that one of them stops working while you’re on the road? Negligible. And if you do need that third one, all you have to do is click the red “exit” icon next to one of the other two devices. Problem solved. And of course you’re free to buy an extra licence—then you definitely won’t have any issues at all!

[Bouke Ent]

@Rob-Verhoeff it is good for you that you do not see the problem.... please explane how to have always acces to three devices if offline? please explane,,,,, i have a option and spoken it with support so it can work but it is a work arround.

[Corjan Meijerink]

Please have the discussion privately or in another topic

[Reinhard Punz]

@Corjan-Meijerink Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden. Adobe verwendet diese Logik. Damit würde die missbräuchliche Verwendung ebenso verhindert, dem User Ärger erspart bleiben und ihr Team hätte weniger Aufwand. Vor einigen Tagen habe ich eine solche Möglichkeit bei der MyRouteApp gesehen und habe darauf vertraut. Heute kam dieser Bildschirm nicht und mein Konto wurde gesperrt. (Ich habe mich bereits an den Support gewendet).

[Lluis Arasanz]

@Reinhard-Punz @Cleo

If topic is open in English, if anybody writes in English... why you write in other language?

No all people here knows Dutch or German.

Please, have a little respect for people that writes in English when his first language is Spanish. If we do, you can do.

Regards.

[b0hd1]

@Lluis-Arasanz Thanks Lluis

[Con Hennekens]

@Reinhard-Punz said in Statement about device limit:

Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden.

That already is exactly how it works...
No change necessary.

[Reinhard Punz]

@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.

[Reinhard Punz]

@Con-Hennekens Yes, I saw this option a few days ago. However, this message didn't appear today, and my account was immediately blocked. I use up to four devices, but always alternately and never simultaneously. I think it shouldn't matter to the operators of the "MyRouteApp" if I use the app on more than two devices, as long as it's not at the same time. At least, that's how I understood the announcement.

[Nick Carthew]

@Reinhard-Punz said in Statement about device limit:

@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.

Perfect, thank you for using translation

[Adrian Avram]

@Reinhard-Punz said in Statement about device limit:

I use up to four devices, but always alternately and never simultaneously.

If you use up to three devices alternately, but at the fourth device added, you account is blocked. Three is the max limit.

[Reinhard Punz]

Thanks for the information. It's still a shame, though, and I hope the MyRouteApp developers reconsider this strategy. I understand the reasoning behind it and support it. However, if the costs are indeed incurred due to the number of simultaneous map system uses, it shouldn't matter how many devices I use the app on, as long as it's not done at the same time.

[Con Hennekens]

@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.

because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.

[M. Schrijver]

Maybe i missed it somewhere but can i see how many devices are logged with my account?

I have a third device (use it very occassionly) with the app installed. Because of the new rule i uninstalled the app on that third device but i did not logged out first. So in theory i'm still logged in with 3 devices. But can i check that?

[Con Hennekens]

@M.-Schrijver, yes: profile icon top right, scroll down, second option from below: My Devices.

[Adrian Avram]

@M.-Schrijver said in Statement about device limit:

So in theory i'm still logged in with 3 devices. But can i check that?

You will only be able to see the two active device. If you log on to the third, you will be asked to logoff one of the two available.

[Reinhard Punz]

@Con-Hennekens said in Statement about device limit:

@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.

because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.

Thank you, I hadn't actually noticed that. It doesn't make the situation any more pleasant, but at least it's understandable.