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Subscription page down?

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Ian Joynerundefined Offline
    Ian Joynerundefined Offline
    Ian Joyner
    wrote on last edited by
    #1

    Hi, I’m trying to subscribe, but after I click check out, I just get a blank page. Is the server down?

    Nick Carthewundefined 1 Reply Last reply
    0
    • Ian Joynerundefined Ian Joyner

      Hi, I’m trying to subscribe, but after I click check out, I just get a blank page. Is the server down?

      Nick Carthewundefined Offline
      Nick Carthewundefined Offline
      Nick Carthew
      RouteXpert
      wrote on last edited by
      #2

      @Ian-Joyner I have just tried to buy a subscription and when I get to the checkout and choose PayPal I get re-routed to PayPal. So I guess everything is working. Do you have any security settings that are blocking you?

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

      Ian Joynerundefined 1 Reply Last reply
      0
      • Nick Carthewundefined Nick Carthew

        @Ian-Joyner I have just tried to buy a subscription and when I get to the checkout and choose PayPal I get re-routed to PayPal. So I guess everything is working. Do you have any security settings that are blocking you?

        Ian Joynerundefined Offline
        Ian Joynerundefined Offline
        Ian Joyner
        wrote on last edited by
        #3

        @Nick-Carthew I’m not aware of any security settings that would cause an issue, I can use other sites fine. I’ve tried on an iPhone and MacBook, both just have a blank page, although I can use the rest of the site fine.

        Nick Carthewundefined 1 Reply Last reply
        0
        • Ian Joynerundefined Ian Joyner

          @Nick-Carthew I’m not aware of any security settings that would cause an issue, I can use other sites fine. I’ve tried on an iPhone and MacBook, both just have a blank page, although I can use the rest of the site fine.

          Nick Carthewundefined Offline
          Nick Carthewundefined Offline
          Nick Carthew
          RouteXpert
          wrote on last edited by
          #4

          @Ian-Joyner As far as I know there are no problems with the subscription page and checkout. Can I ask you to open a support ticket and someone from support will be able to help you. It will be Monday at the earliest.

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          Ian Joynerundefined 1 Reply Last reply
          0
          • Nick Carthewundefined Nick Carthew

            @Ian-Joyner As far as I know there are no problems with the subscription page and checkout. Can I ask you to open a support ticket and someone from support will be able to help you. It will be Monday at the earliest.

            Ian Joynerundefined Offline
            Ian Joynerundefined Offline
            Ian Joyner
            wrote on last edited by
            #5

            @Nick-Carthew thanks I have sent an email to support@myrouteapp.freshdesk.com

            Corjan Meijerinkundefined 1 Reply Last reply
            1
            • Ian Joynerundefined Ian Joyner

              @Nick-Carthew thanks I have sent an email to support@myrouteapp.freshdesk.com

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote on last edited by
              #6

              @Ian-Joyner Your issue should be solved! 🙂

              Ian Joynerundefined 1 Reply Last reply
              1
              • Corjan Meijerinkundefined Corjan Meijerink

                @Ian-Joyner Your issue should be solved! 🙂

                Ian Joynerundefined Offline
                Ian Joynerundefined Offline
                Ian Joyner
                wrote on last edited by
                #7

                @Corjan-Meijerink I have no idea what you did, but can confirm it is now working! Thanks.

                Corjan Meijerinkundefined 1 Reply Last reply
                0
                • Ian Joynerundefined Ian Joyner

                  @Corjan-Meijerink I have no idea what you did, but can confirm it is now working! Thanks.

                  Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #8

                  @Ian-Joyner I did my job! 😃 Thanks for confirming! ❤

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