gpx not recognized problem

[Aiello antonino]

Today MRA from the web is giving me problems, I can download the GPX file, but it is not recognized by any platform, I don't understand why... What's happening? I tried from iPad and iPhone and it doesn't work, I don't have a computer at the moment... It only works if you download the file from the app, in that case the file is correct and is recognized by the other platforms.

[Aiello antonino]

I don't remember if the figure has always been this one...

[Aiello antonino]

no solution? does this happen to anyone else?

[Nick Carthew]

@Aiello-antonino I do not recognise the message in the screenshot and I cannot translate what it says.

[Aiello antonino]

@Nick-Carthew the writing is only the name of the file and the extension of the file itself to note, that is .GPX.CHART

[Nick Carthew]

@Aiello-antonino What is .GPX.Chart and what are you attempting to do.
Sorry but your question is not very clear.
Are you saying that there is a problem with a route that is in MRA?
If you are, then sharing the route to this forum might help find the answer.

[Aiello antonino]

I AM EXPORTING IT and NOT importing it…can you try to export a file from your collection and check if the extension of your file is like the one in the photo? because I export the file but then when I import it for example in Google mymaps it tells me that the file is not supported, when instead it has always worked…the same thing happens on other platforms too

[Aiello antonino]

@King-06 as I wrote in the initial post, yes! I tried from the app and everything works fine! the file is correct!

[Aiello antonino]

@Re-Il tuo pop-up durante l'esportazione assomiglia al mio con .gpx.chart scritto?
Can you post a screenshot please?

[Aiello antonino]

@King-06

https://youtu.be/5GrHx8_6MIQ?si=FGZ2B9b1mODsYJaT

this is my workflow! but i always did it this way! i'm not that young on MRA, i never had this problem, it's only been happening for two days

[Rolf Engelsman]

I can‘t reproduce your problem either. We have the same workflow. Make a support ticket and share the url of your route and make sure the settings are public.

[Aiello antonino]

@Re-06 questo è il file che viene scaricato, prova a caricarlo in MRA per vedere se funziona!
https://drive.google.com/file/d/1oxiAimc9O9w0WejXZp64XzRqPF8OjMoM/view?usp=drivesdk

[Aiello antonino]

I know that there is nothing wrong in my workflow, but the file that is downloaded is not recognized even by MRA if I try to upload it, it is not recognized even by other platforms like Google or Mappite or Kurviger or others

[Aiello antonino]

@King-06 sì! So che il problema è il grafico di scrittura, ma non so perché questo accada! anche se rinomino il file non viene letto correttamente da altre piattaforme, almeno questo succede a me
https://www.myrouteapp.com/it/social/route/10252905?mode=share

[Rolf Engelsman]

@Aiello-antonino
It seems that I don‘t have the same problem with your route. I don‘t get the double extension.

[Rolf Engelsman]

I can‘t use your generated .gpx file in MRA or TT GoRide.
MapsMe, Garmin Connect, BMW Motorrad do generate a usable route.
Make a support ticket and let the developers have a look at it.

[Aiello antonino]

@King-06 yeahhhh
finally the right intuition! you're right, I had installed 2 apps to view the gpx, evidently one took over the file management, uninstalled and everything is fine! Thank you so much!