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Apple Mac and TomTom

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  • Nick Carthewundefined Nick Carthew

    Can anyone tell me how to get an .itn file from an Apple Mac computer to a TomTom 550 please.
    The TomTom is connected with the correct USB cable.
    Import Routes was selected when it appeared on the TomTom screen.
    The .itn file was exported using the MRA Connector but a pop-up box appears stating Export failed.

    I advised this user to download Android File Transfer but this is not available from the Apple Store, the store now has MacDroid which was downloaded but appears to only allow files to be transferred from the TomTom to the Mac and not the other way.

    I would be grateful for any advice please.

    Hans van de Ven MR.MRAundefined Offline
    Hans van de Ven MR.MRAundefined Offline
    Hans van de Ven MR.MRA
    RouteXpert
    wrote on last edited by
    #2

    @Nick-Carthew

    With Android File Transfer

    Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

    Nick Carthewundefined 1 Reply Last reply
    0
    • Jörgenundefined Offline
      Jörgenundefined Offline
      Jörgen
      Valued contributor
      wrote on last edited by
      #3

      I am not a Mac user, but to transfer files from a Mac to the 550 the Mac must see the 550 as "Mass Storage" like an HDD or SD-Card.
      this should usually happen when you confirm "import Routes" on the 550.
      On a windows PC now the internal Memory and the attached SD-Card appears as a drive.
      For some reason, the Mac can not see the 550 as "Mass Storage".
      The only option, I guess, would be to use the SD-Card to get it to the 550.

      The TomTom help page refers also to Android File Transfer.

      Hardware
      iPhone 12 pro (iOS 17.0.2)
      Oukitel RT3 (Andr. 12)
      Samsung Galaxy XCover 4 (Andr. 9 Pie)
      Wireless CarPlay mit (Elebest C650)
      Wired CarPlay (SEAT Arona - 2021)
      For more information, click here

      Nick Carthewundefined 1 Reply Last reply
      0
      • Jörgenundefined Offline
        Jörgenundefined Offline
        Jörgen
        Valued contributor
        wrote on last edited by
        #4

        If this does not work, there must be another issue.

        https://help.tomtom.com/hc/en-gb/articles/360013957639-Transferring-track-or-routes-to-your-TomTom-Rider

        USB-Cable, Port, Driver.

        Hardware
        iPhone 12 pro (iOS 17.0.2)
        Oukitel RT3 (Andr. 12)
        Samsung Galaxy XCover 4 (Andr. 9 Pie)
        Wireless CarPlay mit (Elebest C650)
        Wired CarPlay (SEAT Arona - 2021)
        For more information, click here

        1 Reply Last reply
        0
        • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

          @Nick-Carthew

          With Android File Transfer

          Nick Carthewundefined Offline
          Nick Carthewundefined Offline
          Nick Carthew
          RouteXpert
          wrote on last edited by
          #5

          @Hans-van-de-Ven-MR-MRA said in Apple Mac and TomTom:

          @Nick-Carthew

          With Android File Transfer

          Where do you download Android File Transfer from?

          The Apple Store only has MacDroid which does not work.

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          Hans van de Ven MR.MRAundefined 1 Reply Last reply
          0
          • Jörgenundefined Jörgen

            I am not a Mac user, but to transfer files from a Mac to the 550 the Mac must see the 550 as "Mass Storage" like an HDD or SD-Card.
            this should usually happen when you confirm "import Routes" on the 550.
            On a windows PC now the internal Memory and the attached SD-Card appears as a drive.
            For some reason, the Mac can not see the 550 as "Mass Storage".
            The only option, I guess, would be to use the SD-Card to get it to the 550.

            The TomTom help page refers also to Android File Transfer.

            Nick Carthewundefined Offline
            Nick Carthewundefined Offline
            Nick Carthew
            RouteXpert
            wrote on last edited by
            #6

            Thanks @Jörgen I am aware of all of what you say.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            1 Reply Last reply
            0
            • Jörgenundefined Offline
              Jörgenundefined Offline
              Jörgen
              Valued contributor
              wrote on last edited by Jörgen
              #7

              The link on the TT page does not work anymore, seems the app no longer exists.

              Hardware
              iPhone 12 pro (iOS 17.0.2)
              Oukitel RT3 (Andr. 12)
              Samsung Galaxy XCover 4 (Andr. 9 Pie)
              Wireless CarPlay mit (Elebest C650)
              Wired CarPlay (SEAT Arona - 2021)
              For more information, click here

              1 Reply Last reply
              0
              • Jörgenundefined Offline
                Jörgenundefined Offline
                Jörgen
                Valued contributor
                wrote on last edited by Jörgen
                #8

                Found it on a German page: https://www.netzwelt.de/download/18577-android-file-transfer-kostenlos.html

                You need to click 3 times on download.

                Hardware
                iPhone 12 pro (iOS 17.0.2)
                Oukitel RT3 (Andr. 12)
                Samsung Galaxy XCover 4 (Andr. 9 Pie)
                Wireless CarPlay mit (Elebest C650)
                Wired CarPlay (SEAT Arona - 2021)
                For more information, click here

                Nick Carthewundefined 1 Reply Last reply
                0
                • Jörgenundefined Jörgen

                  Found it on a German page: https://www.netzwelt.de/download/18577-android-file-transfer-kostenlos.html

                  You need to click 3 times on download.

                  Nick Carthewundefined Offline
                  Nick Carthewundefined Offline
                  Nick Carthew
                  RouteXpert
                  wrote on last edited by
                  #9

                  @Jörgen Thanks, there is a link to download Android File Transfer in the TomTom support page you sent.
                  So I think this question has now been answered.

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

                  1 Reply Last reply
                  0
                  • Nick Carthewundefined Nick Carthew

                    @Hans-van-de-Ven-MR-MRA said in Apple Mac and TomTom:

                    @Nick-Carthew

                    With Android File Transfer

                    Where do you download Android File Transfer from?

                    The Apple Store only has MacDroid which does not work.

                    Hans van de Ven MR.MRAundefined Offline
                    Hans van de Ven MR.MRAundefined Offline
                    Hans van de Ven MR.MRA
                    RouteXpert
                    wrote on last edited by
                    #10

                    @Nick-Carthew

                    https://android-file-transfer.en.uptodown.com/mac/download

                    Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                    Nick Carthewundefined 1 Reply Last reply
                    0
                    • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                      @Nick-Carthew

                      https://android-file-transfer.en.uptodown.com/mac/download

                      Nick Carthewundefined Offline
                      Nick Carthewundefined Offline
                      Nick Carthew
                      RouteXpert
                      wrote on last edited by
                      #11

                      @Hans-van-de-Ven-MR-MRA
                      Thanks mate.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

                      1 Reply Last reply
                      0
                      • Nick Carthewundefined Nick Carthew locked this topic on
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