Can not open route in app (Too long)

[Van Geel Rudi]

Hi,
since the latest update with the new features to adapt the route in the app, I have a route that no longer opens and creates a notification 'Too long'
It is a route that combines all routes of the whole week (as an overview).
Worked before....
Rudi

[Nomko Nomden]

Hi Rudi,

Is it possible for you to post a link of any given route you have this issue with? Please make sure the route is set to public.

Cheers!

[Brian McG]

Hi @Van-Geel-Rudi,
Like you I often combine multiple days into a trip overview which will cover thousands of km/miles & use all the available 200 points.
I have seen the "Too long" message on many occasions opening routes of this type, on both the website & in the app, long before the latest update.
Have never had a route that does not eventually open, the 1st or 2nd attempt may fail but eventually on the 3rd or 4th it would open.
Too me it seemed like a timeout error, the system was timing out & spitting an error before the route calculation could be completed possibly because of slow connection or high demand on the server.

[Van Geel Rudi]

@Brian-McG
Indeed the route stills open on the website without any issue. I found that there was an extra routepoint added by mistake and made the route 1000km longer. However after correcting still no joy in the app = error possibly too long.
No harm done, i can live with that.
Thanks