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  4. Can not open route in app (Too long)

Can not open route in app (Too long)

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Van Geel Rudiundefined Offline
    Van Geel Rudiundefined Offline
    Van Geel Rudi
    wrote on last edited by
    #1

    Hi,
    since the latest update with the new features to adapt the route in the app, I have a route that no longer opens and creates a notification 'Too long'
    It is a route that combines all routes of the whole week (as an overview).
    Worked before....
    Rudi

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    • Nick Carthewundefined Nick Carthew moved this topic from [Web] Problems, Bugs and other Issues on
    • Nomko Nomdenundefined Offline
      Nomko Nomdenundefined Offline
      Nomko Nomden
      wrote on last edited by Nomko Nomden
      #2

      Hi Rudi,

      Is it possible for you to post a link of any given route you have this issue with? Please make sure the route is set to public.

      Cheers!

      | MRA Gold Member | Routelab + HERE kaart | Garmin Zumo XT | BMW K1200GT | Kawasaki Z650 |

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      • Brian McGundefined Offline
        Brian McGundefined Offline
        Brian McG
        wrote on last edited by
        #3

        Hi @Van-Geel-Rudi,
        Like you I often combine multiple days into a trip overview which will cover thousands of km/miles & use all the available 200 points.
        I have seen the "Too long" message on many occasions opening routes of this type, on both the website & in the app, long before the latest update.
        Have never had a route that does not eventually open, the 1st or 2nd attempt may fail but eventually on the 3rd or 4th it would open.
        Too me it seemed like a timeout error, the system was timing out & spitting an error before the route calculation could be completed possibly because of slow connection or high demand on the server.

        BlackView BV7100, Android 12, Offline mode with Offline Maps

        Van Geel Rudiundefined 1 Reply Last reply
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        • Brian McGundefined Brian McG

          Hi @Van-Geel-Rudi,
          Like you I often combine multiple days into a trip overview which will cover thousands of km/miles & use all the available 200 points.
          I have seen the "Too long" message on many occasions opening routes of this type, on both the website & in the app, long before the latest update.
          Have never had a route that does not eventually open, the 1st or 2nd attempt may fail but eventually on the 3rd or 4th it would open.
          Too me it seemed like a timeout error, the system was timing out & spitting an error before the route calculation could be completed possibly because of slow connection or high demand on the server.

          Van Geel Rudiundefined Offline
          Van Geel Rudiundefined Offline
          Van Geel Rudi
          wrote on last edited by
          #4

          @Brian-McG
          Indeed the route stills open on the website without any issue. I found that there was an extra routepoint added by mistake and made the route 1000km longer. However after correcting still no joy in the app = error possibly too long.
          No harm done, i can live with that.
          Thanks

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